Our SouthPark visitors are greeted by a custom mosaic installation, crafted with glass tiles in a spectrum of blue hues. What’s also blue? An Anna Parini mural made just for us and on display behind the Reference Desk.
Meet our top-notch optometrists
Our affiliated eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Video-Assisted Doctor Panel
Introduction
Our video-assisted exams are performed by a panel of state licensed remote doctors. An in-person optometric assistant will perform eye tests to assess your vision, and then one of our remote doctors will video call in to the exam room to complete your exam
Our video-assisted exams are performed by a panel of state licensed remote doctors. An in-person optometric assistant will perform eye tests to assess your vision, and then one of our remote doctors will video call in to the exam room to complete your exam
Comprehensive exams starting at $85
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Charlotte, NC
4.8 out of 5(251 reviews)
K L
March 21, 2026
5 out of 5
I highly recommend Warby Parker South park, always excellent service and helpful, personable people to assist, I’ve purchased 5 pairs of glasses and will continue!
Response from Warby Parker
March 21, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Samira A
March 19, 2026
5 out of 5
Great customer service: Knowledgeable, helpful and friendly!
Response from Warby Parker
March 19, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
allen w
March 14, 2026
5 out of 5
Friendly helpful staff. Great product. Reasonable prices.
Response from Warby Parker
March 14, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Wael A
March 11, 2026
5 out of 5
Very friendly environment, a lot of great choices at reasonable prices. With all the great choices it could be overwhelming but Ken was very helpful and helped me narrow things down and was very happy with my choices! Not first time customer and won’t be last!
Response from Warby Parker
March 11, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Nate T
March 09, 2026
5 out of 5
The team there was great at helping me figure out a new style of glasses for and they were very clear on payments and insurance coverage
Response from Warby Parker
March 09, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
todd
March 08, 2026
5 out of 5
Fantastic customer service!
Response from Warby Parker
March 08, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Kimberly D
March 08, 2026
5 out of 5
Ken was exceptional!!! Very fun to work with and we were helped very quickly.
Response from Warby Parker
March 08, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Cate D
March 08, 2026
5 out of 5
Ken was amazing!! He made picking out new glasses so easy and helped me find the perfect pair
Response from Warby Parker
March 08, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Junyne L
March 08, 2026
5 out of 5
Kenny was amazing! Super helpful with fantastic energy.
Response from Warby Parker
March 08, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Meredith N
March 08, 2026
5 out of 5
Warby Parker's customer service is why I am a repeat customer. The Southpark Team (and visiting manager from the Plaza store) rocked it! Thanks for being so awesome!
Response from Warby Parker
March 08, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Katherine A
March 07, 2026
5 out of 5
The nicest staff! The gentleman who attended me was very sweet and patient, as I navigated through my very first pair of progressives. He helped me pick a frame that fit my face perfectly, and was very patient throughout the process. Thank you!
Response from Warby Parker
March 07, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Kelly C
March 07, 2026
5 out of 5
Professional and efficient. Very helpful staff and so friendly! I didn’t have to wait for my appointment. They were on time!
Response from Warby Parker
March 07, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Callie L
March 06, 2026
5 out of 5
Warby Parker has the best selection of glasses and the staff is always super friendly and super helpful.
Response from Warby Parker
March 06, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Edward J
March 05, 2026
1 out of 5
I visited the warby Parker store in Columbus Ohio, great experience, so I decided to visit the Charlotte store for glasses, worst experience ever. My wife and I walked in, no one greeted us, or made eye contact. We walked around the store and after no one even acknowledged us we left. Not a very good first impression.
Response from Warby Parker
March 09, 2026
We are incredibly sorry to hear about your experience, Edward. This is not the level of service we aim to provide, and we will absolutely pass your feedback along to our team. If you would like to discuss your experience further, please reach out to us at reviews@warbyparker.com
debra w
February 24, 2026
5 out of 5
Amazing customer service—always. The only place I get my glasses.
Response from Warby Parker
February 24, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Dawn N
February 16, 2026
5 out of 5
Had a great experience!
First time in the store and first time buying. I was able to use my insurance and literally paid $40 for my first pair of glasses! Nice selection, staff were very helpful and knowledgeable. Will definitely be purchasing from Warby Parker in the future! Thanks for being super reasonable! I can’t wait to get them in the mail!
Response from Warby Parker
February 16, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Bernard
January 31, 2026
5 out of 5
My prescription is on file so always a seamless process to walk in and buy a new frame. Technicians were helpful answering questions and were informative not upselling me. They regularly have new frames to choose from as well. Quick turnaround on new orders.
Response from Warby Parker
January 31, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Lindsey S
January 19, 2026
5 out of 5
The sales associate did such an amazing job! We were there to get glasses for my 4 yo daughter, and the associate spoke to her and made her feel comfortable and special and was just so patient with my daughter. Absolutely above and beyond what we expected and we left feeling really glad we came here first. They have a lot of options for kids frames, which was fantastic. Also, the prices there are unbeatable!
Response from Warby Parker
January 19, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
JuliannaM22
January 17, 2026
5 out of 5
Helpful, attentive employees. I was able to get everything I needed quickly and convenient process to order glasses with a new prescription!
Response from Warby Parker
January 17, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
E
December 24, 2025
5 out of 5
Store associate Keisha was truly a delight to work with. She made the experience fun and seamless. Her patience with me was truly a blessing. Also, to add every store associate was very welcoming and accommodating. Definitely recommend this location!
Response from Warby Parker
December 24, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Gail L
December 23, 2025
5 out of 5
My first time ever at Warby Parker. The prices and selections of frames were magnificent! The staff was super friendly and although the store was full, I had someone attend to me very quickly. Great first experience! Make sure you tell them if you have Vision insurance, I didn't have the insurance.
Response from Warby Parker
December 23, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
William L
December 20, 2025
5 out of 5
Very nice environment. The representative on site was very helpful and very nice. Love all the different options and styles.
Response from Warby Parker
December 20, 2025
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Heron L
December 16, 2025
5 out of 5
Awesome service
Response from Warby Parker
December 16, 2025
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Dottie K
December 13, 2025
5 out of 5
Here’s an updated version with that added smoothly:
⭐⭐⭐⭐⭐
I had a wonderful experience at the Warby Parker store at SouthPark Mall in Charlotte. The store itself is absolutely beautiful—bright, welcoming, and thoughtfully designed, which made browsing a pleasure. Joshua was especially outstanding and truly delivered amazing customer service. He was knowledgeable, patient, and made the entire experience easy and enjoyable from start to finish. I was also impressed by how quickly and seamlessly I was able to order my new prescription glasses. It’s rare to find such a perfect blend of great design, efficiency, and exceptional service. Highly recommend this location!
Response from Warby Parker
December 13, 2025
Thank you so much for sharing this review! We hope to see you again soon.
Megan A
December 11, 2025
5 out of 5
Best eyeglasses buying experience EVER. Everyone was helpful and friendly. 10/10
Response from Warby Parker
December 11, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!