Stop by this Charlotte location for our full selection of glasses, sunglasses, and contacts—there's even some custom, geometric artwork on display!
Meet the top-notch optometrists at Waverly
Our affiliated eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Rachel Dobbs
Introduction
Dr. Rachel Dobbs graduated from the Illinois College of Optometry (ICO) in 2001. In her downtime, she enjoys spending quality time with her two teenage daughters.
Video-Assisted Doctor Panel
Introduction
Video-assisted exams are performed by a panel of state licensed remote doctors. An in-person optometric technician will perform eye tests to assess your vision, and then a remote doctor will video call in to the exam room to complete your exam
Dr. Rachel Dobbs graduated from the Illinois College of Optometry (ICO) in 2001. In her downtime, she enjoys spending quality time with her two teenage daughters.
Comprehensive exams starting at $95
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Charlotte, NC
4.7 out of 5(203 reviews)
Charles W
November 01, 2026
2 out of 5
WP’s concept doesn’t work for all. My initial in-store experience was fine, not great. My two pairs of glasses arrived 3 days later than expected. Not a huge deal other than this caused me not to have them before a long business trip so I didn’t get them for several weeks after I needed them. They arrived very misshapen and I literally didn’t wear either pair for 6 months due to this. When I had time to make the drive to the store again, I was told for the first time that you are expected to come back to the store for a fitting after they arrive. Then why ship them to me?! After they were adjusted, they at least were straight and wearable. They both hurt so badly after 10 minutes that I had to go back again for another adjustment. This time I walked around for 15 minutes to test them. I thought they were okay so I left. By the time I got home I had to take them off again. This is when I noticed that the latest adjustment was not symmetrical. One side is almost right finally and the other is still very incorrect. I’m genuinely frustrated by this entire experience. I filled out two of the many surveys I was sent and never heard anything. If I wanted cheap DIY glasses I would have spent far less and had a useable solution much sooner.
Response from Warby Parker
November 02, 2026
We are so sorry to hear about your experience, Charles. This is absolutely not the experience we aim to provide, and we would love to follow up to make things right. Please reach out to us at reviews@warbyparker.com so we can connect further.
Scott V
October 30, 2026
5 out of 5
Tanner and Robert at Warby Parker Waverly are the best. The store has a good variety of frames to select from and the staff is 1st class on questions and provide recommendations.
Response from Warby Parker
October 30, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Scott L
October 26, 2026
5 out of 5
Great customer service. Great value.
Response from Warby Parker
October 26, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Opinions O
October 18, 2026
1 out of 5
In my opinion, the staff needs training on how to use these retina imaging machines. The person I dealt with didn't seem to know what she was doing. I wouldn't go back. It's a waste of time and money.
Response from Warby Parker
October 27, 2026
We are incredibly sorry to hear about your exam experience. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
anna
October 24, 2026
2 out of 5
Immediately walking in on 10/24 around 1pm the vibes were off. The two girls working were quiet and inattentive, practically mumbling their words. Very bizarre experience. There was no one else in the store, and my partner and I were simply wanting to try on a SINGLE pair of glasses and measure our PD (Pupillary Distance) and order a pair of glasses. However, we left promptly as we felt unwelcome. I don’t expect much from retail or service workers, but at least try to do your job. The employees at the South Park location are much more helpful.
Like are ya’ll ok? Not sure what their deal was…
Response from Warby Parker
October 27, 2026
We are incredibly sorry to hear about your experience, Anna. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
JTQueen
October 22, 2026
2 out of 5
Was late 7 min due to traffic and they said I couldn’t been seen. Really?! The grace period is 5 min be aware. Very unrealistic. I have never seen a grace period less than 15 minutes which is acceptable. Traffic happens. Not recommend
Response from Warby Parker
October 27, 2026
We are very sorry you did not have a great exam experience. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Omolara L
October 12, 2026
5 out of 5
Great service! I was able to get my exam and glasses there quickly. Everyone there was nice and professional.
Response from Warby Parker
October 12, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
James S
October 02, 2026
5 out of 5
Lily was so insightful and helpful! Their prices are so low for such great high quality stylish frames!
Response from Warby Parker
October 02, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
skpintheqc
September 26, 2026
5 out of 5
What a refreshing experience! My regular provider could not see me for about 6 months. I am not a frequent flier when it comes to optometry needs, but I try to stay on schedule with exams. I was looking to find a location close to me, and the Waverly location fit the bill. The reviews on Dr. Rachel Dobbs were amazing, and I was able to book an appointment three weeks out. Although I intended only to show up for the exam and leave with a new prescription, they filed my claim while I was there and I ordered two pairs of frames. I have already shared my positive experience with others.
Response from Warby Parker
September 26, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Dan W
September 17, 2026
5 out of 5
Nice selection, very helpful staff. And I like the free 6 month scratch protection and free shipping directly to you
Response from Warby Parker
September 25, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Lonnie W
September 21, 2026
5 out of 5
Great glasses and even better prices give them a try I am sure you will be impressed as I am.
Response from Warby Parker
September 21, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Cindy C
September 15, 2026
5 out of 5
Exceptional service, great selection, competitive pricing
Response from Warby Parker
September 15, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Jay D
September 09, 2026
5 out of 5
Excellent service. Clean store and well stocked. First class.
Response from Warby Parker
September 09, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Katie
September 03, 2026
5 out of 5
Excellent customer service at the Waverly location! Staff are always helpful. I love the selection and prices. Will definitely be a repeat customer.
Response from Warby Parker
September 03, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Step b
September 02, 2026
5 out of 5
Quick exam, incredibly nice staff, super helpful - all around easy process!
Response from Warby Parker
September 02, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Amy G
September 01, 2026
1 out of 5
I’m extremely disappointed with my experience at Warby Parker today.
I scheduled my eye exam a full year in advance. I planned around the appointment, took time off work, and drove to the store, only to be told when I arrived that I didn’t actually have an appointment because what I had scheduled was a “pre-book.”
A pre-book? What exactly is the purpose of allowing a customer to schedule an appointment a year in advance if that appointment isn’t actually going to be honored?
At no point did I understand that I needed to take some additional step to turn my “pre-book” into a real appointment. From my perspective, I selected a date and time and reasonably believed I had scheduled an eye exam. I arranged my workday accordingly and showed up when I was supposed to.
Instead, Warby Parker wasted my time, my PTO, and a trip to the store because of an internal scheduling distinction that means absolutely nothing to a customer.
If a “pre-book” is not an actual appointment, do not present it to customers as though they have scheduled one. And if additional confirmation is required, communicate that clearly and proactively well before someone takes time off work and drives to your location.
This was an incredibly frustrating customer experience and a completely avoidable one.
Response from Warby Parker
September 02, 2026
We are incredibly sorry to hear about your experience, Amy. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
G G
August 30, 2026
5 out of 5
Had an excellent experience. Best place to shop for glasses. Staff is so knowledgeable!
Response from Warby Parker
August 30, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Stacey
August 24, 2026
5 out of 5
I had a great experience at the Waverly Warby Parker last week. The employee assisting me figured out my style and what I was looking for immediately and helped me pick out frames that I loved within minutes. It was easy and efficient, and I appreciated the variety of options.
Response from Warby Parker
August 24, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
April B
August 23, 2026
5 out of 5
Customer service was excellent
Response from Warby Parker
August 23, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Ashley P
July 15, 2026
5 out of 5
Had a lovely experience at Warby Parker in Waverly! The staff is very friendly, helpful and knowledgeable. There was immediate service and the options were given to us. They were great with dealing with insurance options, filing a claim and placing an order. Would 100% recommend this location!
Response from Warby Parker
July 17, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Barbara S
July 15, 2026
5 out of 5
Everyone was so kind and helpful. Took their time with me and never made me feel rushed to pick a pair
Response from Warby Parker
July 15, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Sandra B
July 14, 2026
5 out of 5
I was extremely pleased with the service and professional help I received at this Warby Parker shop. I will DEFINITELY return when I receive a new prescription from my doctor in August!!!
Response from Warby Parker
July 14, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Emily M
July 12, 2026
5 out of 5
Great experience at Warby Parker this morning! Emily was so kind and helpful!
Response from Warby Parker
July 12, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Amy T
July 09, 2026
5 out of 5
The staff was very friendly and Lily was AWESOME!
Response from Warby Parker
July 09, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Peg W
July 06, 2026
5 out of 5
Had a great experience at Warby Parker at Waverly. Tanner was extremely helpful in making sure I found the best pair of glasses for me with the best fit. Friendly & knowledgeable staff. This is my second pair of WP glasses and I’m sure not my last. Thank you! Keep up the good work!
Response from Warby Parker
July 06, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.