Birkdale Village

Loved the customer service and experience at this WP location. I got an eye exam, which was quick, easy, and they had a great team that made me feel comfortable and cared for as a person. The team in front was welcoming and so helpful. Will definitely return for future care!

Great experience. Love the company’s initiative of donating a pair of glasses with each purchase.

Very friendly and helpful staff.

I have purchased Warby Parker glasses since its inception! I have loved each pair and would tell everyone who asked! Warby Parker is truly exceptional from start to finish, the staff both knowledgeable and professional. No others can compare. Why would anyone go anywhere else? WP is the very best in all categories. Thank you Warby Parker.

First time at Warby Parker & was pleasantly surprised. The experience was very quick, easy & efficient. I didn’t feel rushed, but also didn’t have to wait or listen to a lot of sales pitches. Loved that I could just walk around & try on any and all the glasses available. Very enjoyable experience. I was in and out within 20 minutes start to finish. Will definitely recommend everyone I know here and we’ve decided to use my husband’s insurance allowances for contacts & but our glasses outright here since they are so affordable! They ship straight to your house. What price you see on the tag is exactly what you pay for the glasses & lenses. No tax & no shipping charges. Was phenomenal!

Great service and good selection. Pricing is very reasonable even without insurance.

Karina was incredible and so helpful during my visit! I was a bit nervous as it has been a few years since I got my last prescription, but she made me feel so calm and and reassured throughout the process.

I visited this location today to purchase 2 pair of glasses, but was never greeted.. I walked through the store about 10 minutes, at times even purposely walking directly by an associate and no one ever asked if I needed assistance. No one spoke until I was walking out the door to tell me “have a good day “. Bad customer service.

Great selection and prices, knowledgeable staff. Love Warby parker

Great frame selection. Helpful, friendly staff.

Bill did a great job with my new glasses and fixed my old pair that will get me by until the new ones arrive!

The onsite optometrist was very knowledgeable and professional. I had a great experience.

Highly impressed with Dr. Harrison and the entire staff. Frame selection was adequate, pricing was very reasonable and scheduling was done efficiently. I purchased two pair of glasses and will return next year. Great experience.

I was told that putting in an updated prescription lens into an existing pair of glasses would take a week or 2. Then a week later when I called customer service a week later to get a status update, I was told it would be a MONTH!!! You guys suck. And the prices have gone up significantly.

I am extremely disappointed with the service at the Birkdale Village Warby Parker (in Huntersville, NC). After my eye exam earlier this year, I ordered Warby Scouts contacts in July. One lens didn’t fit properly, and I was told I could come in on a weekend to swap them or try another brand. When I arrived in August, I was suddenly told I needed a full appointment with a doctor. As a teacher, I can only do weekend appointments, so I scheduled the next available Saturday in October. That appointment was canceled the day of due to a “doctor emergency.” I rescheduled for November, and the night before, it was canceled again—this time with conflicting explanations from different staff members. I’ve now had two appointments canceled and was misled about needing a full exam, which would require me to pay out of pocket since I already used my insurance this year. It feels very dishonest and untrustworthy, and like an attempt to charge me for an unnecessary exam. I’m currently waiting for callbacks from both the store and an area leader. I even tried the corporate number and couldn’t reach anyone. I will never recommend Warby Parker to anyone and just want this issue resolved and my contacts ordered before the end of the year.

Wonderful experience! Stewart was fabulous, fun, kind and informative. Ordered year’s supply of contact lenses. Will get $50 certificate to use towards glasses when contacts ship. Look forward to returning.

Bill did a nice job helping me with my glasses! Thank you Bill..!!! HDL

Making an appointment online was so easy and there was a lot of availability to choose from. Everyone was so kind and patient with my daughter and the optometrist took his time and explained everything to me in detail. Picking out glasses and contacts was a pleasant experience too. They ensured I got the most from my insurance coverage and helped suggest glasses for myself and my daughter that we both love. Their 30 day guarantee is amazing too because I could exchange my glasses and get an upgrade in lenses!

The staff at the Birkdale store is super friendly, professional and knowledgeable. I would highly recommend this store!

Had a very good experience at Warby Parker with Dr. William Harrison. Dr. Harrison did a through examination and found that there was a noticeable change in my prescription. I am pleased to say that corrections are in place to improve this. Can’t wait to see the difference.