Menlo Park Mall

Pretty disappointing experience, especially as a longtime Warby Parker online customer visiting a store for the first time. Two minutes after my scheduled appointment time, they called me while I was still in the parking lot and told me I had already lost half of my appointment. I walked into the store five minutes later, so I was seven minutes late total, and they turned me away. The store was nearly empty, with several employees standing around. It honestly felt like they were hiding behind their policy as a reason not to provide service rather than trying to find a solution. The attitude came across as, “You’re late, so we can turn you away,” instead of making any effort to help. I went upstairs to LensCrafters instead. They were packed, it was close to the end of the day, and I had no appointment, yet they still took me in and provided great service. I understand having appointment policies, but there’s a difference between having a policy and using it as an excuse not to help someone. For my first Warby Parker store experience, this was a terrible impression.

Great experience! BRITNEY was absolutely amazing! She is so knowledgeable about finding the right frames for your face and, more importantly, making sure you feel comfortable, confident, and assured that you’re choosing the right glasses. I truly appreciated her patience, expertise, and genuine care throughout the whole experience. I highly recommend BRITNEY and her team! Stop by and treat yourself to some new glasses you’ll be so glad you did!

As a loyal customer.., The service I received today and last week by Hanzla and Brittney was by far the most phenomenal experience and I wanted to take a moment to acknowledge both of them the level of professionalism care and dedication to my needs is a feeling that makes me want to come over and over again I wish them all the best in their career within your institution and thank you for hiring such phenomenal individuals.

I’m new to wearing glasses and was nervous and didn’t know where to start. How to pick, how I would look now with glasses etc. I went to the mall to buy something and decided to just walk in. I was soon greeted by this pleasant and charismatic young lady, I started explaining to her that I had a script and needed glasses but didn’t know where to start. She was very patient and made some recommendations and had me try a few which we then narrowed down to the perfect pair. Britney! Thank you for your guidance and knowledge. I had my prescription for 2 months and was avoiding this process. But thanks to you, I can confidently say that we made the right choice and that I’m going to live and get used to life with glasses. Again thank you for professionalism and your kindness.

This is my new favorite place to get my glasses. Very professional, the choices are endless. Super kind & friendly. They get it all sooooooo right. 10 stars from me & my friends..

Bought like 2 glasses and had 2 glasses repaired. The optician fixed all my problems with my old glasses and helped set me up with some styles and frames that were truly special.

Excellent customer service with Britney and Shaf

Wonderful experience! Brittany was incredibly friendly, helpful, and patient. She made choosing my new glasses so easy and enjoyable. Excellent customer service—I highly recommend!

Dr. Philogene was exceptional. She spent so much time with me explaining why my prescriptions were changing and the current condition of my eye health

The service, the selection and the prices were excellent. The online tool to virtually try on glasses made it so easy to obsess, I mean choose, which style, lol.

I had a great experience. The pace is clean and the staff are friendly and professional.

Been here many times, sales associates and floor manager Brittany are always friendly, happy to help and answer questions and encourage me to take my time, help me understand my options, pros/cons etc. This year I did my eye exam here too and it was the best one I’ve had in a long time.

Britney was amazing!🥰

Brittany was exceptional helpful in getting my new up graded glasses .

I had a great experience at Warby Parker Menlo Park. Brittany was excellent. She explained the process and answered all my questions. Looking forward to receiving my new glasses.

Fabulous job! Quick and accurate. Helpful. Wonderful experience!

I had a great experience at Warby Parker. The store was clean, spacious, and very well organized, which made it easy and enjoyable to browse. I especially appreciated that the associate welcomed me, gave me time to look around at my own pace, and was available when I was ready to ask for help. I never felt pressured to make a decision, and that made the shopping experience feel relaxed and enjoyable. Excellent customer service. I’ve been shopping here for almost 3 years !

Great place to get your eye examination and glasses, very friendly 👌 😀

The staff was very friendly, knowledgeable and helpful. I was able to browse and try on various frames without the pressure of making a purchase which made my shopping experience enjoyable and 100% stress free!! I can’t wait to receive my new eyeglasses!!!!!

The employees were so helpful and supportive, in helping me with the selection of my glasses… The doctor was so nice and friendly to talk to ,to put me at ease..would definitely recommend going to Warby Parker for your eye needs ‼️