Garden State Plaza

Horrible customer service.

Salespeople were very helpful and accommodating. Answered all of my questions. Best to make an appointment if you want to get your eyes checked. Another woman walked in and wanted to cut everybody so she could be seen first and then got upset when they told her no. Always be kind.

I had an extremely frustrating and unprofessional experience at the Warby Parker Garden State Plaza location. I went in for my annual eye exam, mainly because my insurance had recently switched and I needed to update my contact lens prescription. From the beginning , the staff repeatedly pushed the $39 digital retinal photo. I explained that I had just had retinal imaging done in December and did not feel it was necessary for me to do it again since everything came back okay and it’s been less than a year ago. The helpful man then said I’ll let her know so she doesn’t have too. The girl called me for my test and said this is the photo it is extra. I explained my situation and she asked me to step out to talk to the doctor. I was then told that “due to licensing, we have to do the photo.” I work in the field and knew that explanation was not sound accurate. When I declined the photo, I was told my eyes would HAVE to be dilated instead. The way this was communicated felt more like pressure than education—I was told I would need someone there with me, wouldn’t be able to see properly, and wouldn’t be able to drive, essentially making it seem like I had no reasonable option other than paying the additional $39. To be clear, I had absolutely no problem having my eyes dilated. My issue was the way the entire situation was communicated. Had I been told ahead of time that dilation would be necessary if I declined the photo, I would have simply arranged for someone to come with me. That is exactly why I called the day before my appointment—to make sure I had everything I needed, knew what to expect, and could be properly prepared so the appointment would run smoothly. I asked to speak with the doctor because I wanted clarification directly from the provider. I was told she was busy. Mind you, I had an appointment with this doctor. I even said I was willing to wait, yet my concerns were completely ignored and the doctor never came out once to answer my questions. Instead of receiving clear information when I called ahead, I arrived and was put in a position where I either had to pay an additional for a service I had recently received or undergo dilation that I had not been told to prepare for.The cherry on top was the reasoning was a complete lie. As a result, my time was completely wasted. The following day, I went to the Warby Parker Wayne location with someone so I could safely have my eyes dilated if necessary. The experience was completely different. They simply asked whether I preferred the retinal photo or dilation and explained my options without pushing the $39 photo as a licensing requirement. When I told them what I had been told at Garden State Plaza, they were also confused and told me that was not the case. My appointment in Wayne went smoothly from beginning to end. The staff and doctor were attentive, respectful, answered my questions, and I was even able to receive my updated prescription the same day. 10/10 experience at the Wayne location. Garden State Plaza should take note of how the Wayne location treats patients. Customers deserve clear and accurate communication so they can make informed decisions and properly prepare for their appointments—not feel pressured into paying for an additional service because they are told it is a “licensing requirement” when another Warby Parker location and the state of NJ says otherwise. That is just a flat out lie The lack of transparency, poor communication, dismissive customer service and refusal to allow me to speak with the doctor despite having a scheduled appointment were extremely disappointing. I would not return to the Garden State Plaza location, or recommend to my own patients/friends/ or family

You have excellent customer service! Your employees truly go above and beyond to provide exceptional service. They are friendly, helpful, and make sure customers feel valued. Thank you for the wonderful experience!

Amazing service by Jersaine L. in Garden State Plaza! She fixed 3 pairs of designer sunglasses in 5 minutes! She would not accept and money, but her patience & help was appreciated!!!

Jenn was most helpful with shopping experience. She knows her stuff!!!

The associate Wade was so helpful! He made the process smooth and I left feeling really good about my purchases.

The eye doctor was great, taking time to explain things clearly and not making me feel rushed through the appointment. Then the staff within the store as also great, helping me with determining my coverage through my insurance as well as being completely attentive, kind, and patient while I was trying to choose my frames for both glasses and sunglasses and the shade of lenses for the sunglasses. It really couldn’t have been a better experience for me. I will definitely be back again when I’m ready for my updated exam.

HORRIBLE EXPERIENCE at Garden State Plaza! Exceedingly aggressive woman, who called herself the "doctor "insisted that I purchase digital eye scan for $39. When I said I didn't want it she kept insisting that it was for my health; that no-charge dilation would incapacitate my vision for 4 hours. She was so rude and obnoxious that I walked out and went to Lens Crafters in same mall where they were helpful, friendly and professional and where I had my exam and ordered glasses with much better service.

Breanna was incredibly helpful and honest.

Love this location! Literally came in with an issue and they helped me out within less than 5 minutes. Jennifer is the best!

Coming in for my appointment at Warby, a lovely soul named Hazel was very accommodating and made my experience 10x better. Definitely looking forward to my next check up!

Excellent optometrist, great customer service, decent glasses selection

Great experience

Had the lovely Hazel assist me before my exam, she was so kind & helpful. Even taking the initiative to have my glasses tightened before my exam without me even asking. Truly a great experience

Hazel Was Great, will be back soon

Brian, one of the managers at the Garden State Plaza store was wonderful. He was extremely kind, helpful, patient, and knowledgeable. I highly recommend this location because of Brian.

Everyone was super nice and helpful. Definitely gonna be going back to them.

Dr Estacio takes his time and is wonderful at what he does !!!

Great service easy to schedule and easy process , was in and out quick