Ridgewood

We had a wonderful experience in the Warby Parker, Ridgewood, NJ store... from the time we entered the store to the eye exams done by Patrick and Dr Susan Shin; they helped us understand my eye issues. They didn't push us to buy my glasses outright and advised us to get further eye exams. They even saved the eye glass frames we were already considering for when we come back. Thank you, Warby Parker Ridgewood, NJ!

Staff here were very friendly and helpful. Service was quick and easy, they even helped me with my benefits. I can’t wait to come back

Wonderful customer service, great selection, quick and Great Doctor !

Always a great experience with Warby Parker in Ridgewood. What a pleasure it was to deal with Anthony, who helped size my glasses. Extremely personable, attentive, customer-focused, and just all around a good person to deal with. A five star experience - Bravo and thank you!

Clean modern store, pleasant helpful staff, good frame selection, fair price. However parking in Ridgewood is a hassle.

Great experience purchasing Eyeglasses, sunglasses and contact lenses. We worked with Angel who was an absolute superstar! Highly recommended for all glasses, contact needs and repairs!

From start to finish, it was a painless land stress free experience!

Exceptional service from start to finish!

Very smooth experience, went there for prescription glasses, the staff is very friendly and knowledgeable about their products and services. Ordered on Friday received on Wednesday, fits perfectly. Very highly recommend them over any other store for prescription glasses. Prices are extremely reasonable

Extremely rude and uncomfortable experience with Mike I have never been treated this rudely by someone in a customer service position. I went to Warby Parker to book a contact lens appointment. The prescription I had was from Warby Parker themselves and had expired only three days earlier. The next available appointment was Tuesday, so I booked that appointment. Since I only needed enough contacts to get me through until Tuesday, I asked if I could have a few contacts from the prescription they had previously issued to me. I was asked to wait while Mike finished his conversation, and I waited approximately 25 minutes. When he was finished, he completely ignored me, so I approached him myself. He rolled his eyes at me and immediately had an extremely rude and dismissive attitude. I explained the situation clearly: my prescription was a Warby Parker prescription, it had only expired three days ago, and I had already scheduled an appointment with them for Tuesday. I simply wanted enough contacts to get me through until that appointment. Instead of respectfully explaining the policy, Mike became argumentative and told me that unless I purchased a case of contacts from them right then, he was not going to give me a sample. I explained again that I was already scheduled for Tuesday and would be taking care of everything then given my prescription was expired. His response was, “If you’re not going to buy it right now, I’m not going to help you.” At that point, I told him I would cancel the appointment. His reaction was completely disproportionate. He became visibly red and, in an aggressive tone, told me, “You go cancel it.” I was honestly shocked by the way I was spoken to. If there was a policy preventing him from providing contacts because the prescription had expired, he could have simply explained that professionally. Instead, I was met with eye-rolling, attitude, dismissiveness, and an unnecessarily confrontational interaction over a prescription that had been issued by Warby Parker themselves and had expired only THREE days earlier. Mike’s behavior was completely unprofessional and made what should have been a simple interaction extremely uncomfortable and intimidating.

What an awesome and friendly place! Went for both an exam and glass ( I knew I needed updated reading glasses) I figured the exam would be quick and less detailed than my "regular" eye doctor that I usually go to, but wow, she really took her time and was awesome. Then when I was looking around for a pair the sales help were super chill and no pressure I was able to try the frames, shade colors etc .. with no pressure at all. I got progressives, and they told me to come back and they will "train me" on how to get used to them, which is awesome. PS: where they are located in center of all the great places to eat, so it's a win-win :)

Incredible staff!

Excellent Customer Service and Eye Exam

Smooth experience. Came in with my prescription and got the exact frames I wanted. The staff was excellent as well.

Great new Warby Parker store opened in Ridgewood, NJ- great selection and service.

Angel did a great job! He was helpful and friendly

The staff whom I dealt with were very welcoming, patient & knowledgeable. They listened to what I had to say before helping me find the right pair of glasses for me. I was happy with their selection of narrow frames which is sometimes hard to find. I also appreciated the one on one experience & didn’t feel rushed or pressured into buying anything.

Excellent Salesman. Covered everything!

Super friendly, knowledgeable, and helpful staff made the process easy and quick. They have lots of fun frames to choose from.

Great service and attention to customers. went for an eye exam it was quick and very fairly priced for everything they did