Willowbrook Mall

The staff is attentive and knowledgeable. They even helped me select glasses that suited me.

Great store and staff. I will definitely retune

Very good selection and service.

Amazingly helpful with readjusting my sunglasses!!! Very friendly and pleasant!!

This store is great. Gabby was so helpful and not pushy or overbearing. She said she was new but I couldn't tell with her perfessionalism. Very busy store but the workers made you feel at ease. The guy who did my pupil to pupil measurements was also great. They also ran my insurance through and basically free glasses. I can't wait to get my glasses and get Gabby a raise.

The establishment offers a variety of appealing styles and excellent service.

Absolutely unacceptable customer service. I arrived 5 minutes late to an eye exam appointment and was met with shocking hostility from the young woman managing appointments with the clipboard. Instead of handling the situation professionally or with even basic courtesy, she spoke to me with a smug, condescending attitude that felt completely unnecessary and inappropriate. There was zero attempt to accommodate, problem-solve, or speak respectfully — just immediate blame and dismissiveness, as though inconveniencing customers is part of the culture there. The interaction came across as someone enjoying the power of turning people away rather than helping them. I left immediately and went to LensCrafters next door, where the staff were welcoming, professional, and actually seemed interested in earning business. They also had better quality frames at better prices. Management should seriously evaluate how customers are being treated at this location, because one employee’s attitude was enough to lose a sale and ensure I won’t return.

I have been a few times for adjustments and to see the eye doctor for a new prescription. I went yesterday to have my eye looked at since it was bothering me and they were very nice at accommodating me the same day. I wasn't feeling well during the appointment and they offered me water and really made sure I was doing ok. Thank you!!

The store was well laid out, organized, and neat. The workers were so kind, helpful, and most importantly, patient. I am never disappointed with Warby Parker glasses.

Excellent! They answered all my questions and helped me figure out the best options. Very helpful kind and easy experience

Excellent environment. Friendly, knowledgeable and stylish team. Great selection of glasses. State of the art technology. Just a really great experience overall. Made us very happy customers

Great customer service!

First time Warby Parker customer and I went to the Willowbrook location to pick out and try on frames. On my first visit, Brian assisted me in picking out frames and lenses closest to the pairs I currently have, and Shahin measured my PD. They answered the million questions I had about different types of lens customizations and broke it down and explained my options in a way I was able to understand. Both of them were so helpful, friendly, knowledgeable and definitely patient! When my frames arrived, I did want some changes. I think it's great that Warby gives you 30 days to make sure the glasses are exactly to your liking! Shahin and Omarys helped me with making the adjustments I wanted on my second visit and they gave me the same kind attention I received my first visit. I got my updated glasses last week and everything is perfect. I just wanted to shout out the amazing staff for walking me through every detail with great care and customer service. Thank you Shahin, Brian, and Omarys!

Warby Parker has been a revelation for me. Cheaper than a typical eye doctor, nice selection of frames, and helpful staff. Highly recommend!

Natalie was very helpful and helped me pick out the pair I was after. Thanks Natalie!

Wonderful experience during the eye exam & frame shopping. Everything went well and was able to find exactly what I was looking for

Love how convenient this location of Warby Parker is. I find myself browsing for glasses even when I don't need new ones just yet. I was able to get new readers and new prescription glasses very quickly with assistance from the helpful and knowledgeable optician.

The staff was friendly, polite, and helpful, and resolved my issue quickly.

I’ve had a good experience with Warby Parker in the past, which makes this situation especially frustrating. I was ready to purchase a new pair of glasses, but was told I needed to provide a new prescription—even though they’ve accepted my existing one before. I understand policies can change, but as someone with a very busy work schedule, it’s difficult to find time to get a new eye exam right now. The lack of flexibility here ended up costing them a sale, as I chose to go with another company that could use my current prescription. Disappointing experience this time around, especially given how convenient things were before.

Great experience here. They were very busy on a Sunday but still managed to get me in and out in a reasonable amount of time. Took my insurance, very kind and knowledgeable employees and thorough eye exam from the doctor, who was also wonderful. Their selection of glasses and sunglasses was large and affordable. Definitely recommend.