Westfield

I want to express my extreme disappointment regarding the service I received at the Westfield location. I have been a loyal Warby Parker customer since 2017, but my experience here was far below the standard of professionalism I have come to expect. I arrived on time for my 10:50 AM appointment last Friday. They greeted me and I told them the time of my appointment and they said someone will be with me shortly.  At 10:55 AM, another customer arrived for an 11:15 AM appointment. Despite me being there first, that customer was called back at 11:15 AM while I continued to wait. While waiting with my back facing them, I overheard staff members acknowledging the error. One employee noted, "Her appointment was at 10:50 and his appointment was at 11:15, she made a mistake, oops," to which another responded, "oops" and "oh well." Although an employee eventually offered me water and an apology for the delay, the dismissive nature of the conversation I overheard was disrespectful and distasteful. After I chose to leave the store, I received a phone call offering another apology and a discount, citing a system glitch. I declined the discount and made an appointment at the brookfield location in NY. From my experience there I was greeted and someone checked me in on the tablet which seems to be key to the “glitch” because this step never occurred. I wouldn’t have minded this if the comments were never made, mistakes happen. The comments showed that they were never welcoming to ME because the guy after me was obviously able to get checked in when I wasn't.

Great service - Nicole was STELLAR. 100/100 experience - give everyone a raise. Thx

Great selection of frames.! Nicole was extremely helpful in frame selection and knowledgeable in all aspects, including insurance reimbursement. She made the entire process easy.

I went to Warby Parker with my family to get new glasses. Daniela was so helpful in finding the right frames for us all.

Sales person was very friendly, patient, and knowledgeable with me and my husband.

Excellent customer service and great detail on helping customers I appreciate your service

The product delivers, the staff is friendly and professional. I highly recommend this location.

Amazing customer service and many cute styles to choose from! Your purchase also contributes to charity

They were attentive to my needs and the staff was knowledgeable.

The customer service was excellent and the staff were very knowledgeable.

Terrible experience, they scheduled my appointment at 5:35 pm and when I called them to let them know I was running 5 mins late they canceled my appointment cause the doctor leaves at 6. They also mentioned the exam takes 20 mins…. I’m guessing the doctor couldn’t accommodate a patient with 5 mins of their time. Very unprofessional, no accountability for never notifying of the 5 mins. From this experience you can actually see how much a patient does not matter to a doctor even giving them extra 5 mins of their time.

Great expérience at Warby Parker Westfield as per normal. Friendly, knowledgeable staff who made the who Process easy and enjoyable! Love the frame sélection and asistance from staff to pick the best fit. Highly recommend.

My exam and purchasing of new glasses was excellent. Everyone was very kind and helpful. Though my appointment was scheduled for 2:35 I got an email saying it was scheduled for 8:35 am when the store isn't open. I assumed it was spam and I ignored it but when I arrived they had the same error but still managed to fit me in. I was greatful.

Jovana is amazing! Need her to get a raise!

I have no words--Warby Parker in Westfield is amazing. My son (by accident) broke my glasses in 2 and they laughed about it, were so friendly, and fixed it right away free of charge. The same week, my back up glasses broke and it was the same Saturday staff, and they went above and beyond finding new lenses to fit the frames. I was astounded at how they truly care about their customers. When I've gone in the past for frames, they are beyond helpful, the staff are always willing to help me look for frames that look great, and are always a pleasure. I can't say enough wonderful things about the staff at Warby Parker in Westfield. It's refreshing to know that there are wonderful people in the community who take pride in their work and truly care about their customers. I will only get my glasses at Warby Parker in Westfield.

Easy-peasy to select . Bought two pair, following cataract surgery at age 80. I've been wearing glasses since pre-kindergarten and this was the best experience I've had as an adult.

Fantastic selection of glasses and sunglasses. Friendly staff. Eyeglass prescription was filled quickly and correctly. They even have contact lenses. Municipal parking nearby.

Divya was awesome!!! Helpful with insurance and style of frames !!!!

Nicole, the Warby Parker rep, was kind, encouraging and patient. She was perfect for my needs and helped with the entire process.

I had such a pleasant experience at Warby Parker Westfield. Daniela R. and Nicole P. were so pleasant to work with. With so much patience and grace, they guided me towards not one but two perfect pairs! Since I don't wear contacts I need strong options and Warby Parker is just the place for that. The quality is unmatched and I'm so excited to rock my new glasses! Thank you again to everyone at Warby Parker for a wonderful experience.