Stuyvesant Plaza

I thought the store was beautiful! All the staff there were very helpful and friendly. I love the glasses I picked! They are beautiful! I am very happy with my shopping experience and purchase!

Great staff, and great price! Wonderful stress free experience!!!

Great place to get valued cost from a large selection of inventory. The representative was knowledgeable about the glasses I ordered and in 2 weeks they will be shipped to me at my home

This business is nice, beautifully designed, polite employees, you are greeted at the door, and you are not left on tour own. So happy they are here in Albany

I paid for my daughter’s eye exam for eyeglasses and contact lenses. She expressed her concern about the contact lenses making her eyes dry and requested a copy of her prescription because they do not carry the brand that she has used since she was 14. She came back to the store to see the doctor but their solutions don’t work for my daughter. They refuse to provide her with the prescription that I paid for. They disregard customer’s concerns for eye safety. In addition, they don’t have a doctor on-site Fridays or Saturdays. You are stuck with a tech that is constantly asking others what to do. You pay for services but they take the decisions for you. Also, their customer service is HORRIBLE. Since when you take the decisions for the patients? Since when a customer expresses their concerns and you disregard them and don’t care about eye safety? Are you there just for the money?

Oreofe was the person who waited on me. She was very courteous and helpful.

My visit was quick and easy. I had reviewed styles on line and they turned out to be just right.

I literally had an excellent shopping experience. I was looking for nonprescription sunglasses. The two salespeople were so helpful. They picked out a few that I liked, helped me pick which ones looked best on me and adjusted the glasses to better fit me. It was simply an awesome experience. They were so friendly and helpful. I will definitely go back.

Excellent customer service from Cassie.

Amazing and professional. Beautiful frames but importantly, the exam was so efficient, easy, clean, courteous, and comfortable.

From the greeting as i entered, to the doctor i saw and to the helpful staff helping me pick out the perfect frames. A+

The service you received is excellent and they help you pick and choose the correct settings for your eyes

Probably the fastest and most comfortable eye exam I've ever had, and the tech and optometrist were friendly and knowledgeable.

Fast and efficient service from friendly staff member. Price was good.

I was helped by Heather who was great. She guided me to a style that is right for me. I look forward to getting my glasses.

Excellent customer service! Lynne was incredibly helpful—she installed new nose rubbers on my broken glasses and didn’t even charge me. That kind of kindness and service is amazing. Thank you!

Extremely happy I went to your store. The assistance I received in ordering my new glasses was spot on! I would recommend Warby Parker to anyone looking to buy glasses.

Phenomenal staff, great selection, clean area.

My first visit at Warby Parker in Stuyvesant Plaza. I was greeted as I walked in the door. Absolutely wonderful feeling to be acknowledged. Wonderful selection of frames to choose from. I had to take a minute to sit down. I have a traumatic brain injury. I had an employee by the name of Heather come over and check on me. What an absolute wonderful person. She spent time with me and she found me two pairs of glasses that I absolutely love. She was very kind and patient. I will only shop at the store from here on out. Great selection, great staff !!!

What an awesome experience! I've never had such ease and confidence in buying glasses. Warby has cracked the code!