Stuyvesant Plaza

This business is nice, beautifully designed, polite employees, you are greeted at the door, and you are not left on tour own. So happy they are here in Albany

I paid for my daughter’s eye exam for eyeglasses and contact lenses. She expressed her concern about the contact lenses making her eyes dry and requested a copy of her prescription because they do not carry the brand that she has used since she was 14. She came back to the store to see the doctor but their solutions don’t work for my daughter. They refuse to provide her with the prescription that I paid for. They disregard customer’s concerns for eye safety. In addition, they don’t have a doctor on-site Fridays or Saturdays. You are stuck with a tech that is constantly asking others what to do. You pay for services but they take the decisions for you. Also, their customer service is HORRIBLE. Since when you take the decisions for the patients? Since when a customer expresses their concerns and you disregard them and don’t care about eye safety? Are you there just for the money?

Oreofe was the person who waited on me. She was very courteous and helpful.

My visit was quick and easy. I had reviewed styles on line and they turned out to be just right.

I literally had an excellent shopping experience. I was looking for nonprescription sunglasses. The two salespeople were so helpful. They picked out a few that I liked, helped me pick which ones looked best on me and adjusted the glasses to better fit me. It was simply an awesome experience. They were so friendly and helpful. I will definitely go back.