Stuyvesant Plaza

A great selection. You buy only what you want. No pressure sales people. Very friendly and knowledgeable.

The staff were friendly and worked so well with each other. I liked that. They were professional and attentive with customers. They welcomed. everyone who came in. The atmosphere was relaxed. I decided to get my new glasses there!

I like shopping at the store. The staff is professional and courteous. They do not rush. Very happy with the two times. I have been there buying glasses.

Great store! Erin was extremely helpful!

Ordered new glasses on September 6th and was told they would arrive in 10 days. Ten days passed with no update, and the app just said “making frames.” When I called, I reached an outsourced call center (not the local store), and was told there was a facility update causing delays. Each time I called, I spoke to someone different who didn’t seem to care. First I was told to wait another 3 days. When that passed, the next call pushed it out another 7–10 days. I emailed customer support with my order info and screenshots from the app. The support agent couldn’t even find my order linked to my email—despite the fact that Warby Parker sends me constant marketing emails and had sent order confirmations. After I re-sent the order number manually, the app bizarrely showed my order as “processing” again, as if nothing had ever started. It has now been 19 days, and they still have not even begun making my glasses. I finally cancelled my order today. The staff at the Albany Stuyvesant Plaza location are great in person, but the overall customer service system is terrible. Avoid this company if you value clear communication and timely delivery. I’ll be getting my glasses elsewhere.