Stuyvesant Plaza

I was quickly acknowledged as I walked into the store. Although there were several customers ahead of me, both of the employees let me know they would be able to assist me as soon as they finished helping the customers they were working with. My glasses were adjusted quickly, and the employee was very nice and professional.

This was my first time purchasing prescription glasses at Warby Parker. The store is well laid out. I first selected frames at the store and then came back with my prescription. The process to purchase glasses was quick and easy. The staff member reviewed my lens options and then located the pupil location on the selected frame/lens. My prescription was checked. Subsequently, I received an e-mail receipt and was able to track the progress of the glasses manufacture. There was a delay, but I was kept apprised of the process. The staff member who helped indicated that if there were any problems with the glasses, I could come back for help.

Both my husband and I were extremely happy with the service for our eyeglasses and prescription sun glasses. The sales people are very knowledgable and helpful in a good way. Highly recommend this store. Although we love our normal eye doctor for diagnosis and monitoring eye health, getting our glasses here is a no-brainer.

A bright, clean, and inviting space. Customer service was somewhat helpful once I approached them for assistance. I am a big fan of Warby Parker’s eyeglass quality with my favorite pair still holding up after 10+ years of everyday heavy use, excellent online customer service (5 ⭐️ online chat help every single time), and I truly appreciate their at home try-on program. I happened to find myself near the shop, needed an adjustment on my glasses, and hoped it would be as positive an experience as online. Sadly, it wasn’t the customer service quality I’ve come to truly appreciate from the online service at Warby Parker. They were somewhat patient since it took a couple tries/adjustments to find the right fit for my too tight frames. They were not impatient or rude, it just seemed as if every request or question I had it seemed as if they weren’t interested in helping. For example, I found a pair that I wanted to purchase, but when I said I didn’t have my Rx on hand but offered to have it sent over it seemed like this was a crazy request, and she suggested I go through the website. There are also a particular pair of eyeglasses I’ve been wanting to see in person but they aren’t available for at home try-on. I asked her if they were available to be seen in the shop and she said no- which is understandable. I asked if there was anyway to see them in person because I don’t want to order these sight unseen. I requested if they could be brought into the shop, she simply said she didn’t know, and then went back to polishing frames at the desk. I took the hint, thanked her for her time, purchased a few cases (such lovely colors!), a cleaning kit, and went on my way. In the future I’ll stick to Warby Parker’s excellent online service.

Friendly and efficient!

Wonderful place! Eye exam was very thorough and was remote, which sounds odd, but all tests were uploaded to the optometrist and I was able to speak with them via a tablet. Any questions were answered by qualified staff. Selection of frames is awesome and the frames are stylish and well made. This is my fourth pair of glasses from Warby Parker and I am always very satisfied. I purchased online originally, but this is my first visit to the store. The staff at the store was very courteous and helpful, going beyond, finding a frame in a color I desired to fit my narrow face! I highly recommend this location.

The store is sparkling clean. The staff is courteous, professional, and knowledgeable. Couldn't ask for anything better.

Absolutely great service and products, very timely and efficient and friendly people willing to help with everything; even picking out the cutest glasses!

The customer service was really good!!!

Don't waste your time going here if you need bifocals. Progressive lens don't work for me.

Great experience at Warby Parker Stuyvesant Plaza's new store. This was my first time purchasing prescription glasses through Warby Parker and it was terrific! The store is bright, clean and inviting. Lou and Ashley were very helpful as I selected different frames and narrowed down my ultimate selections. The whole process was terrific and I'm excited to receive my new prescription glasses and sunglasses within 7-10 days by mail! How great is that? And they have a super customer satisfaction program - so I'm very comfortable being able to stop in with any questions or need for adjustment. Bravo!

Warby Parker, Stuyvesant Plaza personnel were friendly, efficient, informative, and professional, unlike the gour other shops I visited first.

Excellent customer service and support from staff member Ashley. Ashley was welcoming, friendly and knowledgeable. I asked for her to provide an honest opinion regarding the look of the frames and appropriate lens size for my prescription as I was shopping alone and wanted to be sure that I would be making the best overall choice to meet my needs. Ashley spent at least 1/2 hour helping me choose just the right frames and I could not have been happier with the choice. Ashley was also sensitive enough to kindly accommodate my hearing disability so that I could clearly understand what she was saying to me. Ashley…I hope Warby Parker is reading this. You deserve acknowledgment and hopefully a tangible show of their appreciation for the difference you make to their company. Thank you for all your help and consideration!

Very customer friendly, hassle free. Great price for the quality!

The team here is amazing. My appointment started on time and their options are plentiful.

At first I wasn’t sure about telemedicine eye exams but after today I am all for it. Claire was the person who was helping during the exam. There was a tech issue and my appointment didn’t start on time. Claire was so patient and didn’t make me feel awkward waiting (15-20 minutes) for the eye doctor to get connected. While shopping for glasses, Joe initially helped me and allowed me to kinda look around and didn’t check on me too often. Then when I was deciding between a few and asked for opinions/help, he was right there and assisted. I ended up purchasing glasses I didn’t initially picked out because the other person (I didn’t get her name but she had awesome black cat eye frames) listened to what I liked about each frame and picked out a pair I didn’t even look at. Ended up buying those AND prescription sunglasses. Would DEFINITELY recommend.

best eyeglass buying experience I've ever had

It was a very easy process from the time I went into the store to purchasing my frames. They were very friendly and informative and I didn't feel pressured to purchase anything. It was very smooth.

Personable and knowledgeable staff.

The store has a great selection. The employees are very friendly and helpful.