Bergen St.

Frankie at the Bergen Street store was incredibly helpful and attentive. Great to work with him

Wonderful selection, helpful staff, very positive experience

Staff were welcoming, helpful and informative

I cannot thank Nasaiba enough for helping me and my mother! She took her time with us, made sure we were comfortable with our choice of opticals and sunglasses, and was very precise with everything. She explained information very clearly from her recommendations of glasses to explaining our insurances. She was polite, patient, and her positive energy. We were lucky to have her assistance!

I went into the store to have my sunglasses adjusted. The optician Nasaiba adjusted them for me. She is an asset to your store. She was friendly, courteous and professional. I hope that she is being compensated for her work appropriately.

Warby Parker customer service knocks it out of the park every time. The team at the Bergen St store is so well trained, so professional, and so kind. I just had another great experience with the call center team after my 8 year old broke his glasses and needed new frames ASAP. The WP team has gone above and beyond to make sure he feels great about wearing glasses. Appreciate having a place I can count on for something so important. Thanks Warby Team!

I came to Warby by recommendation from my eye doctor. Wish I knew about this place a few years ago, life would be different now. They are unbelievably reasonable with great looking products which are also reasonable. Very nice workers as well.

nasaiba is amazing! she was so thougtful and thorough with helping me find the perfect frames. customer service 10/10

Nasaiba was extremely wonderful and made sure the form and fit of the frames were very precise.

Nasaiba is the best! She fixed my old glasses and I bought 5 pairs! Super patient and professional.

Nasaiba was incredible helpful in finding both a style and a fit for me, I can’t wait to come back and buy more glasses soon!

Nasaiba was amazing!! Quick and easy adjustment to my glasses with great chat!

As someone who has worn glasses my whole life, going to Warby Parker and being helped by Frankie and his team could not have been more seamless and quick of an experience. He was kind, professional, timely, and so knowledgeable, and had me going on my way with an order to arrive next week all in a half hour turn-around. I will most certainly be a returning customer. Thanks Frankie!

Second year getting my glasses at Warby and it’s always a great experience, great customer service from Nasaiba, super nice and knowledgeable.

Since I’ve been wearing my glasses more often, I needed a new pair! I was impressed with the service provided! Nasaiba was extremely helpful at this location! Not only is she a licensed optician, but she was also able to let me know the styles and shapes that went well with my face shape. I can’t wait to receive my new glasses! 🤓

Nasaiba was so helpful in helping me choose new lenses, above and beyond!

Maurice was very helpful and fixed my glasses that were bent in a weird way. Very friendly and quick

Atoosa was super helpful and I had a great experience - quick and easy!

The absolute rudest and most unpleasant staff I have ever encountered. I rarely write bad reviews, but I just could not leave with such a horrendous experience and not warn others. I went in with my son’s broken glasses. We have purchased at least 8 pairs of glasses from Warby Parker so we are regulars. I asked to purchase the same exact pair so that we could simply move the lenses over. They checked, but didn’t have them in stock. I asked if they could please check inventory at other stores and they said “no it’s not accurate.” I said can you call? And they said no there aren’t any phones. So I said no problem, even if it’s not completely accurate let’s just see which stores have them in stock. My son is young and we couldn’t wait for them to be shipped. The employee was so upset and rolled his eyes. Grabbed his computer and checked another location. He said they have one left. I said great can you also check Williamsburg? He let out a big sigh, rolled his eyes and didn’t respond. Another employee was behind me hovering also making comments like he was annoyed. There were NO other customers in the store. It only takes about 3 seconds to check. I could not believe how rude they were being about the request. It made me so uncomfortable. I would highly advise a manager to take a look at any video to check out what I experienced. I was there on Friday 1/24 at approximately 11:00am. Somewhere around that time. These employees should not be interacting with customers.

Nasaiba helped fit my frames to my face and took lots of care in doing so. Plus, she was very pleasant to speak to and made the experience fun. Thanks so much!