Roosevelt Field

I arrived at the Garden City location this afternoon around 2:30 PM and received excellent customer service. The team members present upon my arrival were personable and professional, making it a genuine pleasure to choose Warby Parker for my eyewear needs.

My boyfriend recommended WP to me, and I decided to give it a try. Although the wait was a bit long, the in-store experience itself was great. I completed an exam for both contacts and glasses, and the representative explained that the glasses could take up to 14 days to arrive. I let her know that I currently have no way to see without corrective lenses and that the three days’ worth of contacts they initially provided wouldn’t be enough. She was able to give me a few additional samples to last about five days, noting that it was all she could offer. I left the store excited about my new glasses and decided to make it work with the limited contacts, hoping the glasses would arrive sooner than expected. Because I had no other option, I ended up wearing the daily contacts for two days at a time (which I know isn’t ideal) just so I could see. My glasses were scheduled to arrive on 12/6. When they didn’t, I contacted the store to explain that they had not arrived as promised and that I had run out of contacts. I also shared that I was unable to see without them. The representative told me there was nothing she could do and that they could not provide any additional samples. She offered a discount, which I appreciated, but explained that it unfortunately didn’t solve my immediate problem of being unable to see. Despite explaining the urgency and the fact that I had been stretching daily contacts for multiple days, I was told again that no additional samples could be provided. I am extremely disappointed that what had the potential to be a great first experience with WP turned sour so quickly. Given that they are eye-care professionals, I expected more understanding, compassion, and attention to eye health. I hope this experience is isolated to this particular store and does not reflect WP as a whole.

Very knowledgeable and professional staff. The were very patient

My shopping experience at the Roosevelt Field Warby Parker was pretty amazing. The staff was a pleasure to work with and the selection of glasses plentiful. I also like that I can see the glasses I chose on the app, in person before placing a final order. Parking is always amazing and I would encourage anyone to visit for stylish frames at a very reasonable price.

As soon as I walked in I was greeted by a sales associate. She was very friendly, helpful and personable. She went over the type of lens and explained the process from purchasing the glasses to them being delivered. The other sales associates were also very friendly and helpful.