Roosevelt Field

Most people submit reviews when they have a “horrible experience”. I think I need to shift into the positive experience🤔🙌🏻 After years of trying different optical shops—from Aspen Opticals in Manhasset, where just the lenses start at $900 (without frames or eye exams), to Cohen’s Optical, which felt more like a flea market with limited selection and disengaged staff—I decided to give Warby Parker a try. Not only was I intrigued by their stylish yet affordable options, but I also appreciated their commitment to giving back to those in need. I booked my eye exam at the Roosevelt Field location and was immediately impressed upon arrival. The store was beautifully designed, clean, and thoughtfully organized, making browsing a breeze. Christian was orchestrating the flow of traffic, ensuring that everyone was taken care of as a large group walked in around the same time. Despite the influx of customers, he still took a moment to greet me, setting the tone for the exceptional service ahead. Alicia walked me through their selection, ensuring I understood all my options without any pressure. Talashia, the technician, was incredibly patient and professional, guiding me through a state-of-the-art eye exam and with my contacts. Dr. Vanna McAuliffe conducted my exam with great care, demonstrating extensive knowledge and patience throughout the process. For my contact lens fitting, Dr. Simran Kaur ensured my prescription was precise and that my lenses were comfortable. Both doctors were extremely knowledgeable and patient, making the entire experience seamless. When I returned to pick up my glasses, Alicia, Talashia, Christian, Dr. Kaur, and Felipe continued the outstanding service. Felipe ensured my frames fit perfectly and that my vision was spot-on, making sure I left completely satisfied. Christian checked in with me to make sure everything was going well. I truly appreciated that. Its ties the experience together. To top it all off, Alicia emailed me my prescriptions for my glasses and contacts and receipt effortlessly, making the entire process smooth and hassle-free. The overall experience was impeccable. Why? Because the “one in charge cares”, and that energy trickles down to a team that works seamlessly together. This isn’t just about selling glasses—it’s about true eye care, and that distinction makes all the difference. As both a customer and a patient, eye contact when speaking is incredibly important to me. It’s something that has become all too rare in today’s fast-paced world, but not with the incredible team I encountered here. Their attentiveness and engagement made all the difference. I feel this group is the epitome of “fusion”—a perfect blend of expertise, teamwork, and customer care—and should serve as an example for other locations. Warby Parker exceeded my expectations in every way. Their team truly enjoys what they do, and it shows in their service. If you’re looking for a seamless, high-quality optical experience, I highly recommend checking them out!

I stopped by the Warby Parker store at Roosevelt Field Mall while shopping, with no intention to buy—just to browse some frames. I was greeted by a friendly salesperson (I believe his name was Chris) who was incredibly professional and attentive. He asked all the right questions without being pushy, making me feel comfortable throughout the visit. Although I wasn’t ready to make a purchase today, his excellent customer service left a lasting impression. Because of his approach, I promised that when I am ready to buy, I will definitely return to this location. Great experience overall.

Horrible experience. I took my mom to her appointment. The technician that saw us and did all the testing before seeing the doctor had a nasty attitude. She kept going on her phone midst of the appointment and I would ask her question and she would make faces and not make eye contact. My mom asked for her name, she said Talishaa. Her unprofessionalism, attitude and personality is not for this kind of job she is doing. She almost poked my mother in the eye with her long nails. It look like she was on a Netflix show then at work. I have never been dealt with such disrespect like she did. I hope she does better in the future and treats people with dignity.

Purchased a pair of eye glasses and sun glasses and tried WP as I now live on a retirement budget. I wear glasses exclusively so the entire process is important to me. No hassles browsing for glasses, very nice people in the store who answered questions, made suggestions. I liked a good number of items I saw and decided to get an eye exam which was well worth the time spent. (I need extra wide frames). Dr. Kuar and her assistant are very thorough, friendly, and knowledgeable. I had some issues determining my vision during the exam and she was very patient, advising, and a great help. Their equipment is state-of-the-art. Completely examined everything around my eyes and vision. Alicia, who handled my purchase was wonderful to work with and with all of the frames I selected guided me to exactly what I wanted. She also made it a lot of fun for the money I spent. Just hope what they deliver works for me, but give them a shot.

Well mine wasn’t bad and it wasn’t the best. They squeezed me in. Kept on pushing for contacts. Told them no over five times and also he kept on talking about how good my insurance was. (Should have known then) I liked 3 glasses but oddly enough the one I got was the one the guy who worked there picked out. Strange. Did not follow my likes at all but did wanted to give me my option as sunglasses so they think they could milk all the money out of me. I still got a descent pair but I’ll go back for the ones I like soon enough but I’m gonna see if this is a strategy thing. Hmmmm Would I recommend maybe for regular glasses not to see the doctor tho. They also push for progressive which I don’t think a person needs also it’s just another way to milk my insurance. If a person is near or far sided give them a simple solution.. these progressive lenses I got …. Not sold on it at all. I know now what to do a next time or if I want to go back there at all. Something is funny about this place and it sucks to be taken advantage of I’m still waiting for my light reflection to kick in or else (Houston we have a problem)!!!