Roosevelt Field

Had an eye exam done at LensCrafters however their product was too expensive even with my insurance. Went to Warby Parker was assisted immediately. The person who assisted me was knowledgeable, friendly and no bs like you get with other eyeglass places. With choosing a frame and looking up my insurance, the whole process was done in less than half hour. Will definitely be going back next time I need new eyeglasses.

The staff is very professional and friendly.

I went in today to have my new pair of glasses tightened and an older pair cleaned and tightened……great service! Thank you!

Fantastic place! Great service, cost effective, & nice style glasses. They take insurance too!!

Christian was a great help choosing the right pairs of glasses

I love Warby Parker glasses! Thank you for seeing me today as I was in need of an exam.

Vamona was super helpful. Easiest eye care decision I’ve ever made thanks to her.

AVOID WARBY PARKER EYE DOCTORS AT ALL COSTS I am extremely disappointed and frustrated with my experience at Warby Parker eye doctors. I took my children to get their eyes checked, and what followed was a complete disaster. The doctor, Dr. Monique Weeks, did such a horrible job that she made my children's eyes dilate unnecessarily, and then gave them the WRONG prescription. The glasses they received were completely useless, and my children couldn't see at all. I was shocked and upset, so I returned the glasses and asked for a refund. Unfortunately, it's not possible to get a refund for the eye exam itself. To make matters worse, the prescription from Warby Parker was completely off from the one provided by our regular eye doctor. When we went to get glasses from our regular doctor, my children received perfect prescriptions and can see clearly now. The difference between the two prescriptions is staggering. Dr. Monique Weeks' excuse for the unnecessary dilation was that it "helps to see the right prescription." This is unacceptable. As a parent, it's my responsibility to protect my children's health and well-being, and I feel like Warby Parker has failed me in this regard. In conclusion, I strongly advise against using Warby Parker eye doctors. They may promise convenience and affordability, but they are not worth the risk of compromising your children's vision. If you're looking for quality eye care, look elsewhere. Pictures below the one on the left is from warby Parker and the right is the correct prescription from our doctor

I had a great experience today at Warby Parker in the mall. From the the time I checked in to to the time I checked out, everything went smoothly. I would definently recommend coming here.

The doctor exam was stellar. She spent time with me, explaining her findings. I felt at ease. When it was time to choose frames, the staff spent time helping me choose the best style and fit. Customer service is everything!

Prior to going to this location, my view of Warby Parker was favorable. Due to various competency and customer service issues at the Roosevelt Field location I’ll probably never patronage Warby Parker again. I ordered progressives 6/2. The female Who measured wasn’t too competent as it took several attempts to measure and she just looked like she rather be at a lounge. I got them a week and a half later. My distance and reading were both off. 2nd trip to the store. Returned the progressives and I was advised to order two separate glasses; one for distance and one occupational. The store put the orders on hold For a week for no apparent reason. Escalated to customer service but received them Before a business trip. Neither pair added in my sight so o couldn’t see Waze in my car r a presentation at work. My distance was the whole lense unlike when I go to BJs or Costco. If I want Plano at the bottom and would Have to pay the $345 for progressives. Customer service advised I go back to the store to speak to the optician. This is the limit. Felipe was rude, unprofessional, was talking back to me and I could Barely understand him. He is who was supposed to help me? I returned one pair of glasses and he slammed the receipt on the table. I asked to speak to the manager. First he said the manager was on the floor. Then he said I don’t know where he got an and went to the back. He went to the back and said nothing. By this time I called customer service again. Another employee who couldn’t or wouldn’t assist oddly stands adjacent to me to ear hustle. I left the store. Now, I have to follow up at another store or via customer service. Go to Walt Whitman. When I tried to order online initially I had issues which forced me to the store. Horrible experience where close to two months in have no glasses. Don’t recommend. From reading the other one star reviews Felipe has been an issue for some time. The management is aware of his bad attitude and customer service and he’s unchanged after any coaching feedback etc.

I just ordered glasses today at Warby Parker in Roosevelt Field Mall. It was such an easy process! There was a large assortment of fashionable frames. I picked a frame, was measured by an optometrist and was all done. The people who work there are friendly and professional. The salesperson put in my order online, and I will receive my new glasses in the mail in 7-10 days! Great job Warby Parker! I'll be back!

The store was clean and organized. The associates answered all questions and weren’t too pushy.

Very friendly, efficient and competent staff.

From beginning to end it was an good experience. The staff was friendly, helpful and let you explore. The store was neat, clean and clutter free and I appreciate that.

Great service and great prices

I’ve used Warby Parker for years for eye exams and new glasses, and my experience here has been nothing but positive. This time I worked with Melissa to pick out frames (for regular glasses and sunglasses), and she was wonderful! She gave me great feedback on what types of frames worked for me, and she also helped me to adjust the fit once I received them. She was extremely polite and I greatly appreciate the time she spent with me. I’ll be back again!

Great experience. Everyone was professional, helpful, and friendly. Jim was great taking measurements & advising on fit & style. Tricia and Hope were great as well. Absolutely the best place to buy glasses!!

Staff is knowledgable and friendly; location is easy to get to; ease of making appointment and no wait time! I’m excited to get glasses that a comfortable and fit my face! Highly recommended!

I had a very good experience. Everyone was very helpful.