Roosevelt Field

Sabriana was very efficient and understanding. Thank you so much!

Warby Parker’s only real advantage used to be the home trial. I was forced to go into a store, it was a completely different story not a single wide frame from the website was available. It felt misleading, like the online selection is just a lure to get you in the door. I bought glasses out of necessity, not satisfaction. Honestly, this is probably the last time I bother with WP. A good local shop will treat you better than whatever WP has turned into.

The staff are amazing. Very Helpful. The salesperson ( I think her name is Alicia) even fix my old glasses nose pad for free. Highly recommended.

As a first time customer I'm impressed with the ease of service provided. Everyone was nice, knowledgeable and helpful.

Christian was very helpful in placing a very specific order for me. All employees here are welcoming.

OD was very nice and answered all my questions! Floor rep was Al’s very friendly. Overall great experience.

I found the eye doctor to be very knowledgable, thorough and nice. The sales rep, Erica, was WONDERFUL! She was so patient and kind helping me pick out the best frames for my face shape. She too was very knowledgable, thorough and extremely nice :)

It was my first time visiting this store, inspired by ads I have seen on social media platforms showing a great variety of modern and fun frames and glasses, additionally also intrigued by acquaintances and friends' recommendations and raving reviews of the Warby Parker frames they own and wear. Associate Alicia at this location was so super helpful, efficient and professional with all her advice and work finding the right fit for progressives I need for work in the operating room. Highly recommend this WP location.

Great glasses

Christian the manager was incredible…the best glasses buying experience i ever had....explained to me all the options and i didn’t feel upsold. I received my glasses fairly quickly. Highly recommend this location.

I bought a pair of glasses from this location a couple years ago. After being careful with my glasses, the warby parker lens quality is cheap and degrades quickly as it easily scratches and the lens coating is worn off. I cannot read properly or drive safely in them. I've worn glasses for 37 years and this is the WORST glasses quality I've EVER experienced. Cheaper for a reason, I see....I'm going back to my other glasses store where I know I'll be paying for quality.

Great experience getting my glasses and sunglasses here on 1/21/2026. Went in around. 4:15pm and was the only one there. Staff was super friendly. Helped to check both my insurance coverages. Helped me choose the best option for my frame when I couldn’t decide between 2 different colors and gave the best suggestion in getting one in the sunglasses option when they knew I was getting sunglasses anyway. So I wound up getting both pairs of what I loved at the end of the day! Filed my insurance claim for me at the end so I didn’t have to submit it to my insurance company myself. 10 out of 10 from start to finish!!

Christian, the store manager was excellent. And the ophthalmologist was professional and patient.

Great selection with a staff that are knowledgeable and patient. Value for the price is unbeatable

The staff are so welcoming, helpful, and professional. They will assist you with picking frames, which greatly vary in color and striking styles, and give great feedback. The staff ensure that you are well taken cared of and are pleased with your selection of glasses. It’s a respectable and hassle free environment and i love that.

Very quick and easy to buy glasses from here. No pushy upselling. No rushing. No back and forth.

Great selection and the staff is super helpful

I love this location! It's super convenient and the staff is very professional and pleasant as well. They greet you as soon as you enter the store. I'm very satisfied and cannot wait to pick up my new glasses.

I arrived at the Garden City location this afternoon around 2:30 PM and received excellent customer service. The team members present upon my arrival were personable and professional, making it a genuine pleasure to choose Warby Parker for my eyewear needs.

My boyfriend recommended WP to me, and I decided to give it a try. Although the wait was a bit long, the in-store experience itself was great. I completed an exam for both contacts and glasses, and the representative explained that the glasses could take up to 14 days to arrive. I let her know that I currently have no way to see without corrective lenses and that the three days’ worth of contacts they initially provided wouldn’t be enough. She was able to give me a few additional samples to last about five days, noting that it was all she could offer. I left the store excited about my new glasses and decided to make it work with the limited contacts, hoping the glasses would arrive sooner than expected. Because I had no other option, I ended up wearing the daily contacts for two days at a time (which I know isn’t ideal) just so I could see. My glasses were scheduled to arrive on 12/6. When they didn’t, I contacted the store to explain that they had not arrived as promised and that I had run out of contacts. I also shared that I was unable to see without them. The representative told me there was nothing she could do and that they could not provide any additional samples. She offered a discount, which I appreciated, but explained that it unfortunately didn’t solve my immediate problem of being unable to see. Despite explaining the urgency and the fact that I had been stretching daily contacts for multiple days, I was told again that no additional samples could be provided. I am extremely disappointed that what had the potential to be a great first experience with WP turned sour so quickly. Given that they are eye-care professionals, I expected more understanding, compassion, and attention to eye health. I hope this experience is isolated to this particular store and does not reflect WP as a whole.