Roosevelt Field

Always enjoy my shopping experience at Warby Parker Roosevelt Field. They are close to where I live and have so many frames to choose from and are much cheaper than purchasing them thru my eye doctors office.

I had a very unpleasant experience at this location. First and foremost, there was no warmth or friendliness from the staff—not even a smile. Despite the poor customer service, I was still prepared to purchase glasses for my daughter and was even considering buying a pair for myself. The staff needed to measure my daughter’s PD so I could order her glasses, which was completely understandable. While I was there, I asked if they could also measure my PD since I was planning to purchase glasses for myself as well. I had just come from my eye doctor, and although my PD was on my prescription, I didn’t have it with me at the time. I simply wanted the information so I could move forward with ordering an additional pair of glasses. I was told they would only measure my PD if I purchased glasses from them. That response completely turned me off. They had just measured my daughter’s PD, and taking a quick measurement for me would have been a simple courtesy—especially considering I was a potential customer. As a result, they lost out on two sales because I no longer feel comfortable purchasing my daughter’s glasses there either. I’m not sure if the woman I spoke with was the manager, but she had short brown hair and literally walked away from me with the device in hand that measures. I work in sales and marketing, where customer service is extremely important, and this location did not provide even the most basic level of hospitality or customer care. I would not recommend this location based on my experience. It was not the experience I was looking for, and if the woman who refused to measure my PD was indeed the manager, that makes the experience even more disappointing.

My glasses broke the night before and it wasn't fixable. They had the same frames in stock and was able to pop in my lenses into the same but new frame I purchased. Its a win win because its Sunday and I have to get back to work on Monday. I don't have time to be lookimg around for the best price. Their price was fair for the situation at hand. If I had more time I would have shopped around, but again with what I was dealing with at the time, it was the best decision I could make at that moment. It all worked out. Everyone was friendly in there.

I had an eye exam appointment at Warby Parker Roosevelt Field and then purchased glasses. The staff was very patient, friendly and clearly explained the process

huge shoutout to ericka i believe she is the store manager at this location she was extremely helpful and patient she relly knows her stuff its hard finding great customer experience ppl in stores she truly is a gem i love my glasses nd will be back w. my son to see her