Court Square

Had a great experience at this Warby Parker location. The staff were friendly, knowledgeable, and genuinely helpful — they took the time to help me find frames that actually suited my face shape instead of just pushing whatever was popular. No pressure, just good advice. The store itself was clean and well laid out, and the whole visit felt easy from start to finish. Would definitely come back.

Update: Best glasses I have had, both pairs. No doubt the service guaranteed I didn’t make a poor choice based on looks alone. I’ll go every time I visit the city. Bee is extremely knowledgeable and her confidant explanations actually made the process easier. She eliminated frames I liked the look of because the prescription wouldn’t be optimized, and this kind of earnest, non-sycophantic service is appreciated. I can understand why other customers found her harsh, but I love assertive service backed by real knowledge. Very much worth the stop if you’re considering a visit. There’s no online substitute for expert guidance, and the variety of styles is outstanding. Adding that I’ve always been impressed by this ever evolving company and they blew my mind even though expected a lot 😘

Came for eye exam. Appointment process was easy, appointment times are accurate, eye exam was quick and easy. Frames were nice and covered by my insurance. Shipping was good.

I'm a Warby Parker customer, out of state, in the South. Wanted to like this place, especially given how much WP seems to pride itself on being friendly and welcoming, but my experience was the complete opposite. From the moment I walked in to started browsing, I felt less like a customer and more like someone being watched. Every small movement seemed to attract attention. If I picked up a pair of glasses or adjusted my own eyewear while comparing styles, I got the distinct feeling that staff were monitoring me as if I might be doing something suspicious, It was deeply uncomfortable and made what should have been a simple shopping experience feel tense and unpleasant. One thing that stood out was how staff (esp. the Af Am male staff with longish hair or braid, didn't catch his name (may edit later when I look at the receipt) repeatedly walked directly in front of me while I was looking at the displays instead of simply going around. Maybe that sounds small, but when it happens over and over, it starts to feel deliberate and intrusive. Rather than feeling helped or welcomed, I felt managed, scrutinized, and subtly pushed out of ease. What made it worse was the contrast between the store's image and the actual experience. A place can advertise itself as warm and inviting, but that means very little if some customers (the locals or brown) are made to feel singled out while browsing. Good customer service is not just about being present --it is about making people feel comfortable, respected, and trusted in the space, which they are with the gentrifiers. I did not feel any of those things here. No one said anything openly rude, which almost makes it harder to explain, but the overall treatment left a very clear impression. It was the kind of experience made up of repeated looks, unnecessary hovering, and a constant sense of suspicion. By the time I left, I was more focused on how closely I was being watched than on the eyewear itself. If the situation were reversed, BLM and NAACP would be holding a picket line in front of this store. But as long as they are the ones doing the stereotyping I guess it's fine. Unfortunately, I did not leave feeling welcomed. I left feeling judged. For a store that claims to be friendly, that was especially disappointing.

They denied having a bathroom and suggested I use the one at Starbucks. Then I overheard a woman ask for the bathroom, and she was shown to the bathroom. I understand you might not have a bathroom open to the public, but I felt like it was not right of them. Nice place; would rather go to another location though.

The entire staff at the Court Square Warby Parker was SO GREAT! From the Lab Tech to the Doctor to the associates on the floor - everyone was so helpful and friendly and well informed. I had a great time during my entire process. Plus they filed the insurance claim for me which was something I was unsure how to accomplish. Fantastic experience!

SENSATIONAL STAFF, CUSTOMER SERVICE, AMAZING DOCTOR - HIGHLY RECOMMEND!!!

Brian was a super really good worker, he help me a lot to make the choices I needed. Shout out to Brian!

My glasses' temple broke unexpectedly, and I urgently needed them. Bee went above and beyond to help me. The repair was much more difficult than I expected, but she patiently spent a great deal of time and effort fixing my glasses instead of simply suggesting I buy a new pair. Her skill, persistence, and genuine care made all the difference. A big thank you as well to Brendan for his help and support throughout the process. I truly appreciate both of them, especially Bee, for turning a stressful situation into such a positive experience. I highly recommend this place to anyone looking for honest, knowledgeable, and exceptional customer service.

I’ve been to a few Warby Parkers over the years. I’ve been happy with all of them, but this was by far the best one. The staff was so friendly, helpful, and knowledgeable. It seems like everyone gets along and appreciates one another. It was a very positive experience.

I visited this particular store twice, four months apart. Each time the receptiveness and customer service was 10 of 10. I had previously tried completing a prescription online but I am happy I found a store that I could walk in and have a better feel of what I wanted. I’m very much satisfied.

Wonderful customer service, they helped me fix my crooked glasses. Will be coming back. Thank you again!

Very nice staff

Branden and Brian were both very helpful and assisted me with filing my insurance claim right in the store, which saved me a lot of time. I highly recommend the Court Square location. I used to go to the Grand Central branch, but this store is bigger, which makes browsing much easier.

Great experience perfect glasses

Shoutout to Yuren and for his friendly demeanor and great customer service skills! Was efficient in helping choosing a frame that fit my face well and easy check out process. Even brought a friend to a get some glasses the following week as well!

Just wanna drop a big thanks to Mehvash who helped me pick the perfect pair with patience.

Very friendly, knowledgeable and helpful staff. There is a great selection of frames. The process was very quick and easy!

This store has a very fun design. I found the staff to be helpful and professional. The frames are well organized and it was a pleasant shopping experience. There could be some more comfortable places to sit and contemplate your frame selection, but overall I like this place.

Very clean and well organized store. The staff is very helpful.