69th & Third

Friendly, professional staff. Helped out in every way I needed.

Amazing friendly staff and a great selection of frames. Will definitely be visiting again

I've been a customer of Cohens Fashion Optical for years. Just happened to be in the vicinity of Warby decided to drop in. First the place is clean and well lit with a comfortable temperature. The staff is knowledgeable and professional. Although I didn't purchase anything I will definitely be back. Get the eyes checked at Warby on 69th and 3rd yall ask for Anderson.

I had a great experience at Warby Parker in the city! Anderson was amazing and helped me with everything I needed. He was patient, answered all my questions and made sure I was taken care of. Thank you, Anderson, for your excellent customer service! I truly appreciate all your help. Highly recommend! ⭐⭐⭐⭐⭐

Everyone is super nice and a very professional atmosphere.

First time buying from Warby Parker and had a great experience. Even through the store was quite busy it wasn’t hard to get a sales associate’s assistance. Isaiah was super helpful and friendly during the ordering process. He made everything quick and easy. Would recommend.

It was a pediatric appointment. I was waiting for the doc to call my daughter again, and I was shocked when the optician, Julia whispering about us to another co-worker, and caught this in the small mirror and laughing. I felt very bad, and this is a horrible person for making a customer feel bad. Not a great experience. Will not be visiting this branch again.

Great customer service. Fast and easy checkout. They helped on finding the glasses i was looking for

Very helpful and professional.

Great experience shopping for my first glasses. Service is attentive and professional. All my questions were answered.

great

The staff was friendly, the service was quick, and the doctor made the whole experience comfortable.

Amazing customer service. Genesis was experienced, and gave me excellent advice in my selection of glasses. She asked all the right questions and educated me in the design and material composition of glasses. She listened carefully and spent time with me. I purchased two pairs of glasses and will return soon for sunglasses. Shopping at Warby Parker is an uplifting experience.

My eyeglasses were bothering me behind my left ear, where my skull is different from the right + hearing aid. Walked in yesterday and had the good fortune to have Gabriel, an excellent optician. Thorough and persnickety (in a good sense) in am now pain free. Thank you Gabriel.

I had a bad experience at this location. After ordering a pair of progressive sunglasses and waiting two weeks for them, I tried them on and everything looked a little blurry. If I raised the glasses a half inch, it seemed better. I went into this location and there about five or six people at the front. The person that helped me was unable to adjust the frames and frankly not very enthusiastic about helping me. She told me that nobody at the location was available to look at the lenses and find the issue. After telling me to come back yet another day so that someone can look at them, I said that it might be easier to just return them. She couldn't care less and said ok. So much for customer service and trying to resolve an issue. It's nice to have a generous return policy, but how about doing a little more to resolve an issue and avoid losing a customer. There is a reason why these glasses are cheaper, poor lenses and bad customer service. At 4pm in the afternoon, why don't you have an optician to look at a pair of lenses? I also called Warby Parker to give my feedback. The person thanked me and said that she would email me a receipt to confirm my return. There was no attempt to resolve this matter. Instead of spending so much money on advertising, my advice would be to try and retain customers that you already have.

Optician was helpful and I was able to order new lenses quickly at a fair price. Thanks.

I came in with broken glasses (the screw fell out) and I have a very bad stigmatism. They fixed them free of charge, sprayed them clean, and even tightened them to the point they actually feel BETTER on my face than before. The whole staff was very professional and pleasant (and looked great in their glasses I might add!)

The doctor was awesome and everybody was very helpful

Staff was great and the process was so simple.

Angie was efficient, patient, kind and gracious. She assisted me with a complicated purchase. She's a gem and an asset to Warby Parker.