Our Upper East Side store features books, reading nooks, and pneumatic tubes (!) to convey glasses between floors.
Meet our top-notch optometrists
Our eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Jasmine Jethwa
Introduction
Dr. Jasmine Jethwa graduated from the SUNY College of Optometry in 2024. In her downtime, she enjoys traveling, hiking, trying new restaurants, and baking.
Dr. Marissa Huang
Introduction
Dr. Marissa Huang graduated from the SUNY College of Optometry in 2014. In her downtime, she enjoys baking, traveling, and playing with her dachshunds.
Dr. Nikki Shah
Introduction
Dr. Nikki Shah is a state-licensed optometrist who graduated from the Illinois College of Optometry (ICO) in 2017. Specializing in primary care optometry, Dr. Shah uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Dr. Kelsey Butler
Introduction
Dr. Kelsey Butler graduated from the SUNY College of Optometry in 2017. In addition to her optometry degree, she completed a residency at Virginia Eye Consultants and specialized in ocular disease and refractive surgery.
Dr. Jasmine Jethwa graduated from the SUNY College of Optometry in 2024. In her downtime, she enjoys traveling, hiking, trying new restaurants, and baking.
Education
SUNY College of Optometry
Comprehensive exams starting at $95
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from New York City, NY
4.7 out of 5(726 reviews)
Liz V
September 21, 2026
5 out of 5
Very friendly and helpful staff, the whole visit was efficient and convenient, a wonderful experience.
Response from Warby Parker
September 25, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Sie R
September 23, 2026
1 out of 5
Will never frequent this company again. Imagine scheduling an appointment and this is so out of your way travel wise and then they cancel on you without telling you. Then when you get there they can’t accommodate you in anyway. The actual worst unorganized company I’ve been to that just wants a quick cash grab. And how about have the customer phone service connect to the actual locations instead of some lousy customer service line you don’t even communicate with just to end up cancelling appointments they reschedule. Waste of so much time.
Response from Warby Parker
September 24, 2026
We are very sorry you did not have a great exam experience, Sie. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
gnoc
October 15, 2024
5 out of 5
Went in for an eye exam and to shop for frames. This was my first time buying glasses and it was a lovely experience! Dr. Shimada and stylist, Eric, were great!
Response from Warby Parker
October 15, 2024
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Livi L
September 15, 2026
5 out of 5
Such a seamless experience at the UES location. Everyone was so kind and attentive. I was able to book a same day appointment to get my eyes checked and was given an additional referral along with help picking out frames that fit my face best! Couldn't recommend more!
Response from Warby Parker
September 15, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Shaline B
September 15, 2026
5 out of 5
The staff very pleasant,and knowledgeable, courteous fast efficient service, almost blew me away, also the wide array of affordable ,stylish, fancy, glasses, glasses for every event, and mood, and mind, Thanks warby Parker
Response from Warby Parker
September 15, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
La K
September 12, 2026
5 out of 5
I would recommend Warby Parker because they are very reliable. I’ve been using them for years and they just get it right with a smile. The eye exam is thorough and the glasses are reasonable. All the works are extremely pleasant to work with.
Response from Warby Parker
September 12, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Ted T
September 11, 2026
5 out of 5
Laurence and the Warby Parker team were incredible! They assisted me in an extremely timely and friendly fashion as a walk in on a busy weekday. Thankful to have this team in the neighborhood!
Response from Warby Parker
September 11, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Edward S
September 05, 2026
5 out of 5
Great store. Great selection. Great staff.
Response from Warby Parker
September 06, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
kirasheba
September 04, 2026
4 out of 5
What a pleasure this was. I already knew which frames I wanted, but I was open to a second pair. The Gentleman that helped me was really sweet. I asked one question and he found a great frame for me. I know quite a few people who get their glasses here.
UPDATE>>> I have to add, I'm disappointed I just received my glasses, waiting for the other pair. The ones I did the RX is off. It can happen, but rare. I called and to report the situation. I did NOT get the store, it was a general customer service. Not a good experience at all. Just >>> you have 30 days to return. Yes, I'm well aware of that. I'm sure if I spoke to someone who worked in the store it would have been a better experience.
Response from Warby Parker
September 05, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Michelle M
September 03, 2026
5 out of 5
Nas was really great help at this location!
Response from Warby Parker
September 03, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Andrea K
August 29, 2026
5 out of 5
Amazing service at this Warby Parker!!!! I came in with a last minute request and Kevin went above and beyond to make it happen. Best Warby Parker ever!!!! Definitely go here for all your glasses and contact needs!!!
Response from Warby Parker
August 29, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Ziad S
August 26, 2026
5 out of 5
The staff is amazing, helpful, knowledgeable and efficient.
Dr. Tiffany is absolutely amazing!
I totally recommend the Lex Ave store.
Response from Warby Parker
August 26, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Ann B
August 21, 2026
5 out of 5
This is a great store! The staff were very professional and super friendly. They have an excellent variety of glasses.
Response from Warby Parker
August 21, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Shari W
August 20, 2026
5 out of 5
Good price for an attractive pair of sun glasses
Response from Warby Parker
August 20, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Kathleen C
August 17, 2026
5 out of 5
The staff was friendly, kind and courteous. I highly recommend this location.
Response from Warby Parker
August 17, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Michael B
August 16, 2026
5 out of 5
The optometrist was very caring and knowledgeable. Staff was so friendly. Great experience. I wouldn't go anywhere else.
Response from Warby Parker
August 16, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Emily Z
August 11, 2026
5 out of 5
Excellent service, went above and beyond
Response from Warby Parker
August 11, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Gina M
August 10, 2026
5 out of 5
I got an appt for an eye exam fast!! nice clean place, Dr couldn't have been more knowledgeable, was nice and very thorough- the selection of frames was fantastic and Aaron who helped me find the perfect frame was extremely knowledgeable and very excellent
Response from Warby Parker
August 10, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Paris P
August 04, 2026
5 out of 5
This was a great experience. It has great health practices and even more importantly the ability of people!
Response from Warby Parker
August 04, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Rachel D
July 26, 2026
1 out of 5
This warby parker is the absolute worst. TLDR: the manager does not know how to deescalate a situation and was giving me, the customer, attitude with a raised voice. I brought in a pair of discontinued glasses to get the lens replaced about a month ago and they were lost in transit. Warby Parker didn’t notice that UPS lost them for WEEKS so that by the time they put in a missing package investigation, there was zero chance of finding them. I was told I would receive a free pair of glasses because of what happened and get the lens replacement fee refunded since nothing ever came of the lens replacement. I got new glasses but never got the fee refunded. I just went into the store and spoke to the female manager of this location and she wasn’t listening to what I was saying and I got frustrated because she just kept repeating back to me what she had originally said instead of listening to me and hearing out this unique situation. Eventually she started giving me extreme attitude, making annoyed faces and raising her voice at me and telling me that she does not have to deal with me. When I kept telling her what her colleague told me, that I would get the lens replacement fee refunded, she kept gaslighting me telling me I was wrong and kept just yelling at me saying the same thing over and over again. She is extremely unprofessional. I work with people and whenever someone starts yelling at me, I calmly reassure them and try to deescalate the situation, not make it worse. What kind of manager doesn’t know how to deescalate a situation with a customer? Her attitude made the situation ten times worse. All she had to do was reassure me that even if I was told one thing, this is why the situation plays out as it does, in a calm manner. Not just continue to tell me the same thing over and over again with increasing levels of attitude. I hope warby parker corporate sees this and fires her for her unprofessionalism and attitude toward customers. Other customers were in there as well and were able to see the attitude she was giving me and see how she was raising her voice to a customer instead of being able to deescalate a situation. I’ve been a customer with warby parker since 2020 and they will never see me again. I never write negative reviews unless it is something as atrocious as this. She needs serious customer service training and warby parker needs to figure out how to deal with these situations in a more clear and streamlined manner.
Response from Warby Parker
August 03, 2026
We are incredibly sorry to hear about your experience. This is not the level of service we aim to provide, and we will absolutely pass your feedback along to our team. If you would like to discuss your experience further, please reach out to us at reviews@warbyparker.com
J M
July 30, 2026
5 out of 5
Great experience at Warby Parker on Lexington Avenue in NYC. Lawrence is knowledgable and great to work with.
Response from Warby Parker
July 30, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Isabelle
July 24, 2026
5 out of 5
Jairo spent an unbelievably kind 2 hours (!) with my family, helping us select glasses and sunglasses for my 91 year old grandma. He was so patient, kind, warm, and hilarious. My grandma was laughing the whole time. Couldn’t have dreamt up a better associate to help us. He’s hoping to become a social worker one day—and for good reason; he’ll make an incredible one!
Response from Warby Parker
July 24, 2026
We are so glad you had a great shopping experience! We hope to see you again soon.
Lynne G
July 22, 2026
5 out of 5
Great experience at Warby Parker.
Glasses are very reasonably priced for good quality!
Would buy from them again 😊
Response from Warby Parker
July 22, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Aydan P
July 19, 2026
5 out of 5
Lupe was the best!
Response from Warby Parker
July 19, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Dominic T
July 18, 2026
5 out of 5
Great customer service, quick and respectable
Response from Warby Parker
July 18, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.