Rockefeller Center

Dhiloren was awesome! Quickly and skillfully fixed my broken glasses!!

I had a terrific experience with Beatrice the optician. Her technical knowledge was surpassed only by her friendly manner and sense of humor. I was prepared for bad news when I walked in but Beatrice put my mind at ease and handled my problem with professionalism and grace. I’m going to Beatrice with all of my problems from now on.

I went here today to see if they might be able to help me replace the nose pads on a pair of glasses that I wear regularly. One had broken off, and it needed replacement. I tried doing the task at home, but due to carpal tunnel and arthritis affecting my hands and fingers, I was unable to repair my glasses on my own. I knew I would be in the area today, so I made a plan to try going to Warby Parker’s to see if they could assist. When I entered the store I was greeted by a sales associate, they took my name and said there were a couple customers ahead of me but I should be seen in about 10-15 minutes. I took a seat and waited for my name to be called about 10 minutes later. Once called, I went up to the sales associate Beatrice (or “Beatriz”? I’m not sure on the spelling of her name). She was very kind and so helpful! She ended up replacing both nose pads on my glasses, and didn’t even charge me. She amazed me with how easy she made the repair look! In general it should be an easy task, but she confirmed that the standard screws would never fit the replacement nose pads I had (from a DIY kit). I’m thankful I went to Warby Parker for help. They have some really nice frames for those looking to find a great pair of glasses. I highly recommend the store and their associates, especially Beatrice, for getting help with your optical lenses & frames! Five stars! 🌟🌟🌟🌟🌟

During an emergency with my glasses I stopped in the first place I thought could help me. I’m so thankful that Beatrice was working that day ,because she really took time to help fix my glasses. She went above and beyond to help me and it really made my day.

Tessa & Dhiloren were great! Definitely will be back!

Always super friendly and helpful from the moment I walk through the door. Great team - especially DJ! Very attentive. I have been going here for years for my eye exams - appreciate the digital retinal scans, as well as the friendly and knowledgeable doctors (Jessie) who walk me through everything.

DJ was super kind and helpful!

Had a great experience when I came here to get my sunglasses adjusted. Dhiloren was very helpful and was able to fix the issue quickly, I was in and out in no time! Highly recommend!

I had an excellent experience at this Warby Parker location thanks to Rowena. She was incredibly kind, patient, and attentive throughout the entire process. She helped resolve an issue I was having with my lenses and took the time to make sure everything was perfect. Her attention to detail and willingness to go the extra mile really stood out. She also helped my mom during her visit and showed the same level of professionalism, care, and genuine kindness. It’s refreshing to receive customer service from someone who truly listens and wants to make sure you’re happy with the outcome. Because of Rowena, I’ll definitely be coming back and recommending this location to my family and friends. She truly made the entire experience exceptional!

DJ was great! Very friendly, knowledgeable and honest with his feedback on our frame choices. Terrific experience! Thanks

Amazing service and atmosphere Highlighting Kelsey in particular, she spent a lot of time talking to me and making sure that my experience went smoothly and provided me with much information that I didn’t know before. Shoutout to her. The store itself is very aesthetically pleasing as well

I was truly blown away from how wonderful of an experience I had at this store. I needed a yearly eye- exam and also wanted to try out contacts and was able to get a same day appt. Starting with Dr. Mekawy- who was so incredibly warm and knowledgable. She had fantastic energy, was extremely supportive and also educated me about a lot in the process. After getting my exam, Frankie sat with me and gave the lesson on inserting and removing contacts. He was so incredibly patient and kind throughout the process which can be very frustrating. The lesson took a bit of time and Frankie remained so positive and encouraging throughout it. It was so clear both him and Dr. Mekawy are wonderful at their jobs and deserve the recognition. I will be back yearly- highly recommend!

Beatrice, molt amable vaig arribar a NY i em va caure un vidre i el cargol de les ulleres, avui gràcies a la Beatrice, ja tinc ulleres arreglades!! Moltes gràcies

La recomiendo totalmente. Hoy hemos tenido la suerte de que nos atendiera Beatrice y ha sido muy profesional y atenta en todo momento con nosotros.

Wonderful service.

I had a great experience at this location. It was easy to make a next day appointment, and every single person that I interacted with at the store was incredibly kind, patient and helpful. The doctor that I saw for my exam was thorough, so nice, and had a great demeanor. They were even happy to adjust a pair of glasses I bought in 2024 and replace a nose pad. I highly recommend this location!

I received the best eye exam in my life today, and I’ve been wearing contact lenses for 54 years!

Very good attention from Olivia and Dhiloren. Very friendly, helpful and communicative. Love them.

Everyone was so helpful at this store! I have been a Warby customer for years and would definitely this store

Warby Parker is the place to go for eye examination, service is top-tier. Doctors and and customer service rep are all warm , friendly and informative .. Doctor always gives a thorough eye examination ..