Rockefeller Center

I had a great experience at the eyewear store. Camila provided excellent service she was friendly, attentive, and very helpful. She made it easy to find the perfect glasses and made the whole visit smooth and pleasant. Highly recommended!

Always great! Both the doctor and the sales associate were patient and helpful

great location and staff. very easy and efficient/comprehensive eye exams. insurance lookup was a breeze.

Very good professional

I ordered a pair of Hawkins eyeglasses with blue light filtering lenses and "anti-scratch coating" from this Warby Parker December 13 (frame $145, blue light filtering lenses $50, total $212 including tax). The blue-light blocking lenses are a custom offering, so the glasses were constructed and mailed to me just like any custom/prescription order would. Given the $50 they tacked on I would think they would stand behind their lenses. The lenses took a bad scratch shortly after I have received them (the fastest this has ever happened for any pairs of eyeglasses or sunglasses I have ever owned). I tried to claim their well-advertised 6-month warranty on prescription glasses, only to have their associate Reagan tell me that it does not cover blue light lens, however he could be so kind to sell me another complete pair for $212 (or whatever it costs now) minus a small discount. I pointed out there is absolutely nothing wrong with the frames, so how about I just pay $50 to replace the lenses. Basically I agreed to pay full price for the lenses, with no warranty claim attached. They won't do it! I was shocked. The reason he gave boiled down to "we used to do this but we figured out it takes too much time." Wow. Sorry to hear Warby Parker's time is so valuable, while my time (meaning the extra hours I would have to work to earn an extra $145 to throw away on a completely new pair because you don't feel like performing the basic services of an eyeglass store) is not. Warby Parker is therefore: - not a real full-service eyeglasses shop, as they won't replace lenses they themselves put in, even when you agree to pay for it - not a cheap eyeglasses shop--$212 for a pair of glasses that became unusable after a few weeks is the most I've ever wasted on eyeglasses (and that number would have climbed to ~$400 if I had taken them up on the offer to replace the full set, likely with another equally scratch-prone set--I obviously did not take them up on this offer) - not a quality eyeglass shop (their $50 custom anti-scratch lenses scratched immediately and the scratches are VERY bad). Luckily, I found almost identical $80 (vs. $200) blue light blocking glasses from Le Specs, online, off the shelf, shipped right to me. Also the frames have spring hinges and a more robust/heavy-feeling construction. Also zero scratches to date with the same style of usage and care. Do with this information what you will.