Rockefeller Center

Very knowledgeable and helpful staff. The store is clean, welcoming, and well organized.

A great experience. Helpful associates while choosing frames and the doctor was fantastic. Very thorough and patient in explaining everything and answering questions.

Great customer service from the moment you walk in. The doctor was very nice, patient, thorough and informative. The staff were extremely attentive and helpful.

Great place for glasses and great service.

Zed and Maya provided exceptional service during my eye appointment. They were both super knowledgeable, friendly, helpful and thorough in every way. Thank you Zed for coordinating my experience there and helping me decide on my frames! And Maya thank you for providing a thorough exam and testing my vision until we got the prescription accurate. It was a 10/10 appointment and greatly appreciate your help!

I agreed on a price for an exam, glasses, and two boxes of contacts after discussing insurance with the sales person. I paid the price quoted to me by WP's employee. He appeared confused when ringing me up, and I even asked him if he was sure my insurance covered both contacts and frames. He assured me it did. Now, days later, they are telling me they've made a mistake, they've shipped the box of contacts for one eye, but if I want the frames and the second box of contacts, I need to pay them over $100 more. They weren't forthcoming with this-- they tried to gloss it over until I send several emails back and forth digging into what happened. Even if I just want to get the second box of contacts for the other eye, they want more money. Obviously, I am stuck with contacts since they've already shipped on box of contacts for one eye. I was told the total price I paid would cover two boxes of contacts, an exam, and frames. Four days later, WP is telling me the price I paid actually only covered the exam and one box of contacts. I understand mistakes happen, but it was their mistake. They haven't even attempted to make it right-- only asked me for more money. Their employee clearly wasn't trained well, and I feel very misled. I would be fine just cancelling the frames and receiving the second box of contacts, but I refuse to pay them more money for THEIR mistake. If I was more cynical, I would suspect all of this was common practice to trick their customers into bigger orders-- telling them they should order contacts and glasses since their insurance covers it anyway, then coming back and telling them they'll need to pay more to fulfil the order if they want to see out of both eyes. GO SOMEWHERE ELSE where they employ someone who specializes in insurance claims instead of some kid using an iPad. You get what you pay for...Warby Parker is cheap for a reason.

The experience was great, overall. The store was clean, well organized and the staff were all super friendly and greeted me immediately. The eye visit was great! Everyone made me feel very comfortable. The doctor was incredibly professional, and I appreciated how thorough they were with detailing each step of the eye exam.

Great people. Great location. Great selection.

This is an excellent place to get the perfect pair of eyeglasses - wide variety and the team is amazing. Special shout outs to Molly, she heard what I was looking for and got me the perfect pair!

Fast and friendly

It's always a pleasure shopping at this location! The fit of my glasses were giving me a hard time but Rowena fixed that with a very detailed adjustment. In the midst of getting my frames fixed, she also recommended a few other pairs that could feel more comfortable. I felt heard and taken care of! Will be asking to work with her next time I stop in :)

not impressed. they screwed up both my contacts and glasses order.

I had a great experience here for an eye exam and first time purchase. I was greeted right away by an incredibly knowledgeable helper named Anna, who led me through some styles similar to what I had and gave me options that were more creative. She knew that store and its policies like the back of her hand. My optometrist, Maya, was amazing and very passionate. Answered all my questions and explained everything she did. I also appreciate her not jumping my prescription up just because she could. She found a nice medium between my old and new that worked best for my eyes. Great attention to detail. Overall I will definitely go again and I felt very cared for as a customer and patient.

I’m so happy and satisfied for the service I got : she’s very helpful

I recently purchased both glasses and contacts from Warby, and I couldn’t be happier with the experience. They offer some of the trendiest and most affordable options I’ve seen, and the staff was incredibly helpful and patient throughout the entire process. I also had an eye exam for a new prescription, and that experience was excellent as well—the Optometrist took the time to answer all my questions and provided really helpful insights. Highly recommend!

I had a WONDERFUL experience at this Warby Parker. Despite the insanity of this part of NYC, the staff was friendly, efficient, and relaxed. I saw Dr. Maya Mekawy who was incredibly easy to talk to, attentive, and knowledgeable when I asked questions. I felt like I was in good hands with her expertise, and appreciated that she explained her reasoning behind the choice to refer me to a specialist to have something looked into that showed up in my retinal scan. On the sales floor Ann helped me pick out my glasses, and she went above and beyond to answer all my questions - even demoing on her own glasses how the transition lenses work. She was patient and let me try on numerous options until I felt great about my decision. I'm the kind of person that dislikes being a customer in a sales environment, but Ann was chill and not pushy at all - while still offering helpful insight and ideas. I will literally go back to this store and ask for both Ann and Dr. Mekawy the next time I need an eye exam and/or am purchasing new glasses.

great customer service - extremely quick and knowledgeable staff!

Beatrice was AMAZING! I came in because my daughter bent my frame. Unfortunately the frames broke while Beatrice tried to readjust and I found out my frames were discontinued. Instead of simply saying I needed to buy a new glasses, she searched the store for another frame that my lenses could fit into and compensated me frames for of the inconvenience. She was so kind and understanding. I truly felt seen and heard. I will definitely return!!

I had a very good experience during my visit. The Dr.Mekawy was kind and thorough she examined my burning eye, explained there was a small scratch, treated it carefully, gave temporary drops, and prescribed appropriate medicine. I appreciate her attention and care. One small issue: the person at checkout provided incorrect information and seemed unsure about the process. Please ensure staff are briefed so patients receive accurate information. Overall, I’m satisfied and thankful for the treatment.

If I could give them more stars, I would. I have Warby glasses, but had an issue with them. I had been to other Warby stores, which were not able to help. I walked in here, and after a short discussion, they not only helped problem solve with me, but came up with an amazing solution. They were very nuanced in what would work and what wouldn't and spent the time helping to not only figure it out, but solve my longstanding glasses issue! Thank you Beatrice, Sam and Anna. I'm so grateful for your help, and will only return to the Rockefeller Center store for my future glasses purchases!