Rockefeller Center

Great experience @ WP Rock Plaza location. They have an efficient method, from check in to check out - I was able to get my annual exam and purchase my new eyeglass frames in a 1 hr lunch! Awesome, Molly was really helpful with helping me find.the right aesthic frames for me!

He llegado a Warby Parker con unas gafas de sol graduadas de una conocida marca americana que ha cerrado su flagstone en NY, y a las que se les había perdido un tornillo y el cristal estaba totalmente suelto. Dhiloren me atendió primero en inglés y luego en castellano con mucha amabilidad y simpatía! Me coloco un nuevo tornillo, me ajusto las gafas y me limpio los cristales! Cuando pregunte cuánto debía pagar, me contestó q el servicio era gratuito!!! A mi me ha resuelto el problema, así que mañana, gracias a Warby Parker y en especial a a Dhiloren,asistiré a la graduación de mi hija con mis gafas de sol reparadas, ya que anuncian un día soleado en el Bronx. Graciasssss!!!

I bought a pair of sunglasses here and had a lovely experience. Swift and friendly service and glasses for a great price.

Excellent experience at this location! Customer service was of great quality!

The staff was exceptionally friendly and attentive. I visited during my work break, so they were great at respecting my time and were very efficient.

Beatrice customer service and knowledge was excellent.

It was a warm and welcoming atmosphere when I walked it and through out my visit in this location.

First, I wanna mention they have all type of frames styles. Quality frames at a great price. Got my eyes checked that was a very detailed process. The customer service was awesome they all work together. I left there a happy customer.

Olivia gives excellent customer service

Good prices and very helpful staff. Shout out to Dhiloren who got my glasses to fit perfectly.

Beatrice fixed my 2019 WP glasses that broke in the office today. She was friendly and helpful and didn’t judge me for not getting new glasses sooner. I was able to pick out a new pair and my prescription was still good. I can now wear my fixed glasses until the new ones come in. All in all a pleasant experience. So happy to have WP so close by. Thanks!

The best! So helpful, and helped me maximize my benefits!

I had a great experience at the eyewear store. Camila provided excellent service she was friendly, attentive, and very helpful. She made it easy to find the perfect glasses and made the whole visit smooth and pleasant. Highly recommended!

Always great! Both the doctor and the sales associate were patient and helpful

great location and staff. very easy and efficient/comprehensive eye exams. insurance lookup was a breeze.

Very good professional

I ordered a pair of Hawkins eyeglasses with blue light filtering lenses and "anti-scratch coating" from this Warby Parker December 13 (frame $145, blue light filtering lenses $50, total $212 including tax). The blue-light blocking lenses are a custom offering, so the glasses were constructed and mailed to me just like any custom/prescription order would. Given the $50 they tacked on I would think they would stand behind their lenses. The lenses took a bad scratch shortly after I have received them (the fastest this has ever happened for any pairs of eyeglasses or sunglasses I have ever owned). I tried to claim their well-advertised 6-month warranty on prescription glasses, only to have their associate Reagan tell me that it does not cover blue light lens, however he could be so kind to sell me another complete pair for $212 (or whatever it costs now) minus a small discount. I pointed out there is absolutely nothing wrong with the frames, so how about I just pay $50 to replace the lenses. Basically I agreed to pay full price for the lenses, with no warranty claim attached. They won't do it! I was shocked. The reason he gave boiled down to "we used to do this but we figured out it takes too much time." Wow. Sorry to hear Warby Parker's time is so valuable, while my time (meaning the extra hours I would have to work to earn an extra $145 to throw away on a completely new pair because you don't feel like performing the basic services of an eyeglass store) is not. Warby Parker is therefore: - not a real full-service eyeglasses shop, as they won't replace lenses they themselves put in, even when you agree to pay for it - not a cheap eyeglasses shop--$212 for a pair of glasses that became unusable after a few weeks is the most I've ever wasted on eyeglasses (and that number would have climbed to ~$400 if I had taken them up on the offer to replace the full set, likely with another equally scratch-prone set--I obviously did not take them up on this offer) - not a quality eyeglass shop (their $50 custom anti-scratch lenses scratched immediately and the scratches are VERY bad). Luckily, I found almost identical $80 (vs. $200) blue light blocking glasses from Le Specs, online, off the shelf, shipped right to me. Also the frames have spring hinges and a more robust/heavy-feeling construction. Also zero scratches to date with the same style of usage and care. Do with this information what you will.

Love Warby Parker. Great options. Friendly and professional staff. I enjoy getting my eyes checked and trying on frames at the same spot :)

Wonderful experience with this Warby location. Their staff is lovely and helped navigate my insurance needs. Zed was kind and patient. Dr. Maya was excellent, attentive, and informative and i woudl recommend her to anyone.

I went for an exam back in December, and I was not prescribed the correct lens as I am dealing with Blurry vision with my new prescription. I am afraid to go back because it's expensive and all about sales there and upselling. While ordering contacts at my visit, I told that I was eligible for a rebate and the rebate was rejected. I followed up with the rebate company and was told that I didn't order enough to be eligible, but that was not what I was told by my rep at the store. Disappointed and far sided vision is blurry with new prescription, proceed with caution....