Rockefeller Center

It was great!

Good store! Nice service for everything, including eye exam, shopping for new glasses. The whole process was very efficient, and even though I was out of network, they helped me file a claim with my insurance. Will update here how that ultimately goes.

No such thing as buyers remorse with Warby Parker- they go above and beyond to make sure your glasses meet your needs. Shop with confidence knowing their customer service is fantastic!

Very disappointing experience in-store. I am a loyal Warby Parker customer but this location's customer service was absolutely outrageous. We were not tended to properly and were addressed with a very poor attitude. I was so annoyed that I had to go to a different location to complete my purchase. Date of visit: 3/1 2pm

Very grateful to have been helped by Sam, very professional and giving precious advices. Came several times to this location, never disappointed.

Outstanding customer service for which I am grateful.

Dhiloren una chica muy copada y con mucha buena onda. Nos ayudó muchísimo con un problema de los anteojos.

Dhiloren excelente atención. Amabilidad y resolución del problema.

I came to this location for an eye exam and had a wonderful experience. Testing was professionally and throughly done. Everything was explained in detail to me. The ease of choosing and purchasing glasses was so easy. I would greatly recommend coming to this location. Thank you Warby Parker.

One of the sales associates Hunter was super friendly and amazing! Made my experience getting my contact prescription easy and simple.

Tried to call the store to ask a very important question. Instead I'm bombarded with automated/AI voice messages. I take back my 9/10 review they asked me for my survey. There's no way I can get to a representative by phone and I'm so restricted.

Shirely at Warby Parker Rockefeller was simply fantastic. She was so knowledgeable and helpful and very patient with me. I highly recommend using them for your glasses.

This was my first time having an eye exam with Warby after years of purchasing my glasses with them. Excellent experience with Dr. Chicote. He was calm, confident, and efficient. Book an appt with him, you won't be disappointed!

I had an idea of what frames I wanted for hoped to try them on in person. Sales associate Anna, approached from the back of the store to greet me and she stuck around nearby if I needed anything. The frames I wanted were a little too big for my face, but the Watts were me through and through. Anna told me about some promos to save some money, one of which I took her up on, $50 off frames with the purchase of 12month contacts. I was in and out in half an hour tops. Check it and let me know what ya think:

I had an excellent experience here. Dr. Makkawi was exceptional, she was very kind, patient, and I finally have the right prescription. She was able to figure out why my previous prescription was uncomfortable and made the necessary adjustments. The staff were very helpful when picking out my frames! When I got my initial pair, it was uncomfortable. They adjusted as many times as I needed, then thankfully Beatrice helped me figure out my my frame was uncomfortable and she recommended solutions and gave me advice on what to look out for if I decided to exchange them. I exchanged them very smoothly, and she helped me pick out a frame to make sure I'm avoiding the problem I was facing with the initial frame I bought. I definitely recommend this place. There are so many gorgeous frames to pick, the costumer service is also exceptional!

Delauren at the Rockefeller store was exceptional. Informative, patient, kind and helpful and went the extra mile for me after I had literally just had eye surgery this week and was in need of extra help. Thank you Delauren. I look forward to shopping with you again!

Friendly, professional and helpful staff.

Molly helped me today when I needed to get my pupil distance for custom goggles! Incredibly thankful she was willing to help even though I did not purchase today! I’ve been a loyal customer since 2018, I’ll continue to buy from Warby because the customer service is so good! Thank you again Molly.

This location has quite an extensive supply of farms to choose from. But what made this experience exceptional for me was first of all, Sam... he was outstanding in his customer service, time he took and how explained everything to me was deeply appreciated. Then his colleague Delynn (sorry, for the spelling... like the car but not the car Delorian) - she too was informative and walked through various fitting options with me for the frames I was interested in. I really appreciated both reps and the size of the inventory on hand. I highly recommend this location and both Sam and Delynn.

Warby Parker Rockefeller Center provides a great shopping experience. Beatrice, who always helps me with purchasing new glasses, as well as with adjustments, is polite, friendly, courteous, knowledgeable, patient & professional. I purchased a new pair of eyeglasses & a new pair of sunglasses on my most recent visit, and as usual, Beatrice made it all very easy, efficient, fun & relaxed. Thank you, Beatrice!