Rockefeller Center

I had an excellent experience here. Dr. Makkawi was exceptional, she was very kind, patient, and I finally have the right prescription. She was able to figure out why my previous prescription was uncomfortable and made the necessary adjustments. The staff were very helpful when picking out my frames! When I got my initial pair, it was uncomfortable. They adjusted as many times as I needed, then thankfully Beatrice helped me figure out my my frame was uncomfortable and she recommended solutions and gave me advice on what to look out for if I decided to exchange them. I exchanged them very smoothly, and she helped me pick out a frame to make sure I'm avoiding the problem I was facing with the initial frame I bought. I definitely recommend this place. There are so many gorgeous frames to pick, the costumer service is also exceptional!

Delauren at the Rockefeller store was exceptional. Informative, patient, kind and helpful and went the extra mile for me after I had literally just had eye surgery this week and was in need of extra help. Thank you Delauren. I look forward to shopping with you again!

Friendly, professional and helpful staff.

Molly helped me today when I needed to get my pupil distance for custom goggles! Incredibly thankful she was willing to help even though I did not purchase today! I’ve been a loyal customer since 2018, I’ll continue to buy from Warby because the customer service is so good! Thank you again Molly.

This location has quite an extensive supply of farms to choose from. But what made this experience exceptional for me was first of all, Sam... he was outstanding in his customer service, time he took and how explained everything to me was deeply appreciated. Then his colleague Delynn (sorry, for the spelling... like the car but not the car Delorian) - she too was informative and walked through various fitting options with me for the frames I was interested in. I really appreciated both reps and the size of the inventory on hand. I highly recommend this location and both Sam and Delynn.

Warby Parker Rockefeller Center provides a great shopping experience. Beatrice, who always helps me with purchasing new glasses, as well as with adjustments, is polite, friendly, courteous, knowledgeable, patient & professional. I purchased a new pair of eyeglasses & a new pair of sunglasses on my most recent visit, and as usual, Beatrice made it all very easy, efficient, fun & relaxed. Thank you, Beatrice!

Friendly and attentive staff with nice eye exam office on the second floor. Doctor performed a thorough eye exam and I filled the prescription by selecting some frames from the showroom. Great experience!

I loved that I was able to browse on my own without any pressure. And then when I needed assistance, the associates were readily available. Hunter helped me find the correct glasses width and also talked me through all the options of purchasing transition lenses versus prescription sunglasses and was super personable!

Great service. Didn't know WP could do eye exams. They were able to look up my insurance coverage in-store and get me set-up quickly. At the end, I was in a rush and the salesperson finished up my order for me - which was fantastic. Super easy / convenient location / plus - I like WP glasses.

Very knowledgeable and helpful staff. The store is clean, welcoming, and well organized.

A great experience. Helpful associates while choosing frames and the doctor was fantastic. Very thorough and patient in explaining everything and answering questions.

Great customer service from the moment you walk in. The doctor was very nice, patient, thorough and informative. The staff were extremely attentive and helpful.

Great place for glasses and great service.

Zed and Maya provided exceptional service during my eye appointment. They were both super knowledgeable, friendly, helpful and thorough in every way. Thank you Zed for coordinating my experience there and helping me decide on my frames! And Maya thank you for providing a thorough exam and testing my vision until we got the prescription accurate. It was a 10/10 appointment and greatly appreciate your help!

I agreed on a price for an exam, glasses, and two boxes of contacts after discussing insurance with the sales person. I paid the price quoted to me by WP's employee. He appeared confused when ringing me up, and I even asked him if he was sure my insurance covered both contacts and frames. He assured me it did. Now, days later, they are telling me they've made a mistake, they've shipped the box of contacts for one eye, but if I want the frames and the second box of contacts, I need to pay them over $100 more. They weren't forthcoming with this-- they tried to gloss it over until I send several emails back and forth digging into what happened. Even if I just want to get the second box of contacts for the other eye, they want more money. Obviously, I am stuck with contacts since they've already shipped on box of contacts for one eye. I was told the total price I paid would cover two boxes of contacts, an exam, and frames. Four days later, WP is telling me the price I paid actually only covered the exam and one box of contacts. I understand mistakes happen, but it was their mistake. They haven't even attempted to make it right-- only asked me for more money. Their employee clearly wasn't trained well, and I feel very misled. I would be fine just cancelling the frames and receiving the second box of contacts, but I refuse to pay them more money for THEIR mistake. If I was more cynical, I would suspect all of this was common practice to trick their customers into bigger orders-- telling them they should order contacts and glasses since their insurance covers it anyway, then coming back and telling them they'll need to pay more to fulfil the order if they want to see out of both eyes. GO SOMEWHERE ELSE where they employ someone who specializes in insurance claims instead of some kid using an iPad. You get what you pay for...Warby Parker is cheap for a reason.

The experience was great, overall. The store was clean, well organized and the staff were all super friendly and greeted me immediately. The eye visit was great! Everyone made me feel very comfortable. The doctor was incredibly professional, and I appreciated how thorough they were with detailing each step of the eye exam.

Great people. Great location. Great selection.

This is an excellent place to get the perfect pair of eyeglasses - wide variety and the team is amazing. Special shout outs to Molly, she heard what I was looking for and got me the perfect pair!

Fast and friendly

It's always a pleasure shopping at this location! The fit of my glasses were giving me a hard time but Rowena fixed that with a very detailed adjustment. In the midst of getting my frames fixed, she also recommended a few other pairs that could feel more comfortable. I felt heard and taken care of! Will be asking to work with her next time I stop in :)