HQ and Showroom

We had a great experience shopping for glasses at WP! Magdalia was super helpful, kind, and thorough in assisting us. Will definitely go back to this location in the future!

Do not hesitate! I switched from Sol Moscot to Warby Parker years ago when Warby was still in its early years and wow has the company grown! Their experts and optometrists use high end technology and equipment to efficiently diagnose your vision health and my goodness- they have grown their selection of frames and lens options so much that my mother and I spent 2.5 hours there. The exam was easy, both Nehal and Dr. Nohrenberg were respectful and answered all my questions thoroughly and I didn’t have to walk out with yellow stained eyes #winning! Then we worked with Nia and Migdalia who are both outstanding professionals to carefully select the best frames for both me and my mother’s needs. They were extra patient with us and overall we had a great experience at this office. It’s on the 6th floor of their NYC headquarters away from retail crowds in a gorgeous space - highly recommend!

Friendly and efficient staff, made the experience easy

Thinking of doing business with Warby Parker? I don’t recommend it. Corporate rule is atrocious. They treat customers horribly. Go somewhere else.

Did not have a good experience with the online service overall, but Marvin didn’t hesitate to make it right for me! He’s the type of associates that shouldn’t be overlooked! He went above and beyond to fix a problem he didn’t even create. The online service needs to learn a thing or two from him. If I’m in New York again, will definitely come by. Definitely shop here!!

Senette was AMAZING!!! We had an amazing experience at Warby Parker and Senette made our time there so enjoyable and seamless! Highly recommend getting an eye exam there and purchasing new glasses there. Couldn’t recommend more!

Nia was super helpful in assisting me with the fit and style of my new glasses, she was in sync with my taste and preference, and very nice and professional, thx Nia !!

Migdalia and Senette were so incredibly sweet and helpful, and made the process of getting an appointment and picking out new glasses so easy :)

While I like the product and business model, the customer service is about as bad as it gets. My orders were cancelled with no notice - I had to call when I didn't see the charge on my credit card days later only to be told the order was "aborted." The rep I spoke with didn't know why and couldn't reprocess the order. Six days later I am still going back and forth over email trying to get the order placed as they collect info one email at a time (one email they asked to confirm the order details, one email they asked to confirm CC information, most recent email they asked to verify address - each taking 24 hours or more to respond). Even with the promise of complimentary expedited shipping, I am still 10+ days away from getting my order (originally placed a week ago online) and that's IF they place it today. Almost certainly my last Warby Parker experience which is disappointing as I like the product offering.

Super speedy, and the BEST staff!!!

Migdalia, Nia, Jorge, Sennette were all amazing and helpful. Great energy in that location

I had a great experience here! Everything was smooth and easy. The staff truly went above and beyond and were friendly, patient, and very helpful. Special thanks to Senette, Marvin, and Julius for helping me find the perfect frame and assisting with my insurance. They have a beautiful frame selection with lots of options. I would definitely come back and highly recommend this place.

The staff was fantastic. In particular, Becky and Sanette were extremely helpful and knowledgeable. A seamless experience from eye exam to glasses purchase. Will definitely be back to this location for all my vision needs.

I’m really happy with my new glasses from Warby Parker. The frames are stylish, lightweight, and feel very well made. The prescription is spot on, and they’re comfortable enough to wear all day. Ordering was easy, and the price felt fair for the quality. I’d definitely order from them again

5 stars - super helpful & very happy experience

I've been to numerous WP locations in the US, including Boston and NYC, since I first visited before Covid-19. I come back every year for my eye exams and glasses shopping because I have a consistently good experience. The location offers comprehensive eye exams from A-Z using modern equipment. My eye pressure was measured without using the air puff anymore. Throughout the procedure, the technician remained calm and patient. Throughout the process, he explained everything to me. With WP, I am able to conduct eye exams and shop easily. After spending a good deal of time in the showroom, I finally settled on my preferred pair of glasses. In the future, I hope they will work with more insurance providers so I won't feel bad about returning since the cost could be a lot for out of network.

Really great experience at Warby Parker with the help of Senette! She is so fun to work with as well!

Experiencia de 10 en Warby Parker! Acudí por recomendación y no me decepcionó. El trato del personal fue excelente, muy amables y profesionales, nos atendió George resolviendo todas mis dudas. Encontré un modelo precioso a un precio muy competitivo ¡Sin duda volveré y los recomiendo totalmente!". Gracias por los cases.

This was by far the best eyeglass shopping experience I ever had (30+ years with glasses and 20+ shopping online providers). The eye doctor gave me excellent insight into what was happening with my prescription and the the team on the floor was outstanding. We were right up to their closing hour and they were beyond helpful getting my order in and submitted to my insurance. Will return to this location no doubt about it.

My experience at Warby Parker was excellent, especially due to Senette and Nia’s patience with me. I was overwhelmed with the selection of glasses they had, but they broke down the process and helped me feel more at ease. With their help, I picked out the perfect pair of glasses and got situated very quickly. Because of them, Warby Parker will definitely see me in the future as my sole glasses supplier. If you go to this location, I highly recommend you seek out Senette or Nia for a smooth process!