80th & Columbus

I have had the displeasure of dealing with Anna twice now, and it’s enough to put me off Warby Parker. The first time was what I thought an innocuous interaction, during which I was supposedly added to the waitlist by her, but after an hour into what should’ve been a 10-minute wait, I asked someone else for help and was told I wasn’t on the waitlist at all. I excused it away as a mystery technical error, but she heard the whole interaction I had with the optometrist and she didn’t acknowledge it or care. She also saw me sitting in the bench for an hour and never bothered to check why I hadn’t been called yet. I came back in today and was met by Anna again, and she was cold and uncommunicative. She acted as though I was asking for something outrageous by wanting my eyes measured (an extremely normal request at any other optometry office). I then had to ask her if she was done with what she needed from me and if I should go sit/wait for the optometrist, because she had stopped acknowledging that I was standing next to her, and she weirdly and rudely acted like I was insane for not telepathically knowing she was finished and I should go wait somewhere else. I then said her communication was very unclear and she should’ve informed me that I could have a seat or browse while waiting, and she did not apologize for being unclear or give any indication whatsoever that she cared. In fact she just started at me silently without expression. I informed the manager about my dual negative experiences, and he was polite and understanding. The optometrist was also great and helpful. This is why I’m giving this location 2 stars instead of 1.

Went to Warby Parker today for an eye exam and to buy new glasses and had a terrific experience. Chose the location on the upper west side of Manhattan. The staff was fantastic! The eye exam was easy and thorough and they went out of their way to make sure I got maximum insurance benefits! I planned on getting two pairs of glasses, but got three because they were so reasonable and my insurance pitched in and I got a 20% discount on the second and third pair. All three pairs together came to less than half what I paid the last time I bought one pair! Shout out to Leah, who was my main clerk, so nice, efficient and thorough. Highly recommended!

My first experience with Warby Parker and I was pleasantly surprised. I purchased the Bette sunglasses and then discovered that they kept sliding down my face. Apparently, they were a bit too heavy for my low nose bridge. I went into the store and found a decent selection of sunglasses made for those specifically with low bridge and made an easy exchange for the Nancy sunglasses instead. The latter is lighter and has better support for my Asian face. Appreciated the wide selection and the courteous checkout process. The new Nancy glasses were a bit too wide for me, so they tightened the legs in to fit my face. They’re perfect now.

The experience was flawless from beginning to end

Friendly, efficient team! So helpful yesterday. I had cracked my frames and they were able to replace the frame and use my current lenses.

the staff at the uws warby parker is delightful.

From the moment we walked into Warby Parker on 80th St and Columbus, until the moment we left, the entire experience was exceptional. The optometrist was absolutely outstanding. Her attention to detail, patience, and gentle bedside manner immediately put my daughter at ease. She took the time to explain everything thoroughly, answered every question with care, and never made us feel rushed. It's rare to find a healthcare professional who combines such expertise with genuine kindness, and it made all the difference. The customer service team was just as impressive. Everyone was warm, welcoming, professional, and eager to help from start to finish. They created an environment where you truly feel valued as a customer. On top of that, the selection of frames exceeded my expectations. There were so many stylish options at prices that were surprisingly affordable, making it easy to find something my daughter loved without feeling overwhelmed. This was one of the best eye care experiences we've ever had. Exceptional medical care, outstanding customer service, beautiful frame selections, and great pricing, all in one place. I highly recommend Warby Parker to anyone looking for quality eye care and an experience that genuinely puts people first.

I stepped on my glasses so they’ve been crooked on my face for a while. I stopped by and Mo was great - he got my glasses adjusted and fitting comfortably again. In & out in like, 5 minutes. The best!

Staff very patient, friendly and customer focused.. very knowledgeable about the product. Allows customers to try different styles and respects customer choice.

Fantastic and caring customer service! This location is amazing- Tay and James were both so very helpful and nice! I will be using this location as my home WP from now on! Thank you WP UWS team!!

After about a year, the lenses start developing vertical cracks. The lenses are very poorly made—they’re essentially selling disposable glasses.

So easy, so calm, so patient. Ray is amazing to work with.

After cataract surgery love having the ability to shop around and wear glasses of different styles now that I only need glasses for reading but am used to a face that wears glasses.

Nasty attitude. Very unfriendly service. Exam appointment was shifted on me with no notice and then cancelled. Avoid this store.

Great and supportive customer service!

I was ready to buy a pair of sunglasses, but the store wouldn’t sell them to me unless I provide my email address, which I wasn’t willing to do. I walked away without making a purchase. Terrible customer experience, terrible business judgment

What a wonderful and welcoming staff. Thank you for making our first visit a great one. You guys are awesome. Thank you Tay for all the kindness you showed to my daughter.

All Warby Parker glasses are great…so many awesome styles and prices you can’t beat! The staff at the 80th & Columbus are friendly and helpful.

Really bad service here.

The team here is the best. Wildly helpful and over accommodating, incredibly knowledgeable, and kindly patient. The eye exam itself was also quick, easy, informative, and inspired confidence to move into the next steps of frame selection.