Hudson Yards

Winter was excellent at explaining my insurance benefits through Aetna and NYU. Highly recommend

TLDR: Warby Parker botched my contact lens order, but eventually made it right. It just took a lot of effort to reach someone who actually fixed it. I’m a first-time contact lens wearer and went here for a refit. The optometrist dropped my lens on the carpet, rinsed it off, and put it back in my eye, which I later learned you’re not supposed to do. They only had five sample lenses to give me, then ordered the wrong lenses twice. When I tried to fix it, I couldn’t reach the store directly, only a call center, and my emailed questions went unanswered. When I went back in person, they refunded everything to my mom’s card instead of doing the exchange I asked for, leaving me without lenses or the funds to reorder. Eventually, someone from management called and sent me a free month of lenses and promised free expedited shipping next time, which I appreciated. The stores are clean, the optometrist offices are modern, the staff are friendly, and the frames are great, but it shouldn’t take this much work on my part to get an issue resolved

Fabulous, friendly service

The staff was super helpful in feedback and guidance to frame selection. Very knowledgeable overall and that gave me confidence in my selection. Optometrist was very thorough and helpful. I highly recommend!

The staff here is incredibly attentive, kind, sweet and efficient. They go out of their way to help you with everything you need. Thanks to them, I was finally able to get my contact lenses! Highly recommended.

Hollis was so helpful in helping me select my new glasses. He was both honest and patient! Thank you!

The doctors was very informative about my eyes and what correction is needed to help my eyes sight..Shannardia was very helpful and informative about what frames would fit my lifestyle and also the structure of my face

The Hudson Yards team provides outstanding service. I’ve shopped there since this location opened and they are consistently knowledgeable, friendly, and very helpful. Recently I bought two pairs of frames from Hollis who was very knowledgeable and helpful in picking out frames. During the process, I was also assisted by DJ and Tyler. I left feeling very valued as a customer and very confident in my selections. I highly recommend this location.

After coming in to see if a broken eyeglasses frame frame could be salvaged - saleswoman was very helpful, but the frame was toast - I bought a pair of sunglasses. She informed me that I could make an appointment online and I have one for next week. Great service!

Great store and great team. The glasses, store and doctor's office all felt clean and professional, and the staff were kind and helpful as I tried to pick out new glasses. I am very glad to have met them and will be returning here.

Great experience, lot of options, very helpful staff!

Thanks, Hollis, for making the decision process quick and easy. I am looking forward to my wedding shoot with matching sunglasses.

I want to highlight the excellent service I received when purchasing my glasses. The person who assisted me was very professional, friendly, and responsible throughout the process. They explained every detail patiently and made sure I was completely satisfied with my purchase. Truly outstanding service!

Came in to get my new glasses adjusted. The women were so friendly! The one adjusting my glasses did a perfect job on the first try. She also replaced the nose pads on my old pair and straightened them out too! We had a fun little chat while my glasses were being fixed. 10/10 interaction!

Clean, spacious store with friendly, knowledgeable staff! Excellent service.

Excellent experience. Great inventory. Kind and efficient staff!

Yasi was super helpful And quick. Great service! Wouldn’t it let me post? Think it

Wonderful team at Hudson Yards Warby Parker. I was in and out under 10 minutes with a very kind rep and we had a little dance to the musak while filling out paperwork.

Ami was extremely helpful eye test was higher hand efficient :)

Their glasses have a good price. Also the customer service is fabulous.