Union Square

Update: I want to update my review because after my experience, the store manager, Britney, personally called me to discuss what happened. She was professional, sincere, and genuinely apologetic. I truly felt that she listened to my concerns and wanted to address the situation rather than simply defend it. She invited me to come back and assured me that she would personally assist me during my visit. That conversation completely changed my impression of how the company handles customer concerns. While my original experience with the front desk was still unacceptable, Britney demonstrated the professionalism, accountability, and customer care I would expect from an excellent manager. I also learned that she has been with Warby Parker for six years, and after speaking with her, it’s easy to understand why. To me, she’s the real superstar of that store. She represents the company in the best possible way, and I sincerely appreciate the time and effort she took to restore my confidence in Warby Parker. —- I had an incredibly disappointing experience at Warby Parker and won’t be coming back. I arrived on time for my scheduled appointment and ended up waiting almost an hour, only to be told that I couldn’t be seen because my appointment had been booked as a re-exam instead of a full exam. This was especially frustrating because this was already my third visit after receiving an incorrect prescription, so it’s hard to understand why the appointment type suddenly became my responsibility. The explanation made even less sense when I was told the issue was that my appointment was booked for 15 minutes instead of 20 minutes. After making me wait nearly an hour, they couldn’t find an extra five minutes to see me. Instead, I was told the “best they could do” was rebook me for five hours later, as if that was doing me a favor. The front desk employee, Shay, came across as overly polite on the surface, but the interaction felt dismissive and patronizing. It was the kind of customer service where you’re smiling while effectively telling the customer, “Too bad.” I had taken time out of a busy workday, arrived on time, waiting for almost an hour and left without being seen because of what felt like an internal scheduling mistake. Overall, terrible customer service, poor communication, and zero respect for customers’ time. I’ll be taking my business elsewhere.

Great experience working with Zach to find new glasses!

Awesome experience, beautiful store and great eye wear. Great service!

A very clean and organized store, everyone in there is professional and helped me out with my purchase and future needs, can’t go wrong with warby Parker

After finding that my local Warby Parker had closed, I went to this store near Union Square. After having an exam at another optician, I learned I was a good candidate for Lasik surgery in the next year or so, but I did need to fill a new prescription. It was definitely time for a new look, and I wanted good looking, inexpensive glasses that would take me through the rest of the year until I make my final decision about the surgery. The staff at the Union Square location were extremely helpful. Once directed to the type of frames I was looking for, I was eft alone to make my selection. There was no pressure from the staff to go for more expensive options. Add-ons were explained to me but never pushed. Having heard a lot about Warby Parker, I had high hopes for my experience. I was NOT disappointed!!

The staff and optometrist were very helpful and professional.

I recently went to the Warby Parker at 73 Fifth Avenue. The staff there is extremely helpful and ANT went above and beyond to explain everything to me and help me with all my decisions. Nowadays its very hard to get good customer service and he went above and beyond. He is an asset to the company.

Zach made the best reco on glasses & was patient, kind and helpful. Yasmin and Ant were also incredibly helpful. Rockstar staff! TYSM!

I loved the choices and the service

Zach was lovely. He helped me pick out new glasses frames and my friend pick out sunglasses frames-he was kind, attentive and patient. Kim was also very helpful! Recommend 100%

I stupidly forgot to bring my contacts on a trip, and needed a week supply. After trying a couple local optometrists with no luck, and overpriced estimates, I tried Warby. They mentioned that I needed to buy a 3 month supply, which seemed like the norm, but the price they quoted was less by half. In the end, when I was ready to buy some supply, the optometrist gave me a week's trial lenses for free, with a smile. Super kind. I was thinking of buying glasses from Warby, now even more of a reason to!

Zack is the best!!! Amazing service

Ant is amazing!!! So helpful. So patient.

I've been wearing Warby Parker glasses for over 10 years and loving to see how the business has grown with great services. Today, I came in for my first annual eye exam here and it was one of the best experiences. The doctor was caring, helpful and thorough. She took the time to listen to my concerns, addressed my questions with technical knowledge and insight, and made sure the prescription was right and comfortable for me. The staff was also friendly and helpful. Very happy I made my visit today and highly recommend!

The staff was professional and friendly, offering helpful suggestions and feedback from the start to finish of our visit.

I had a great experience! I was greeted at the door by Zach who immediately picked the 2 best frames for my face in the entire store. He humored me with looking at other frames, but his picks were easily the best. I felt super confident about my choice. He even gave me the tip to come back in person with my Rx as most Rx miss a measurement for progressives. And he was right! Easy second trip and good experience with the optometrist too. So impressive!! I can't wait to get my new glasses!

Came in for an eye exam (glasses & contacts). Scheduling online was easy and efficient. Came in and did not have to wait at all. Dr. Ortiz was very kind, informative, and helpful. She answered all of my questions and gave me a referal to a specialist for an issue she found during my exam. Sales team, JD, was also very kind and helpful with picking out new frames. I would recommend coming here.

I had Miriam's help with picking frames! She is the kindest, most genuine person. I also had the most wonderful, and stress free time working with Gracie before my eye exam. Dr Cortiana did the most wonderful job helping me understand my prescription. After almost 20 years of wearing glasses, I have never truly understand as much as I have after an exam with Dr Cortiana. I had the best time! Great price for the great quality, but the service is what stands out! Thanks ladies!!!! 🫶🏻

So VERY accommodating! Very friendly. Amazing! I am always buying my glasses from WP. My salesperson Sean and his manager Lamont could have not been more professional, helpful and I absolutely love my 3 pairs of glasses!!!

Kim at Union Square Warby Parker was so helpful and patient.she is a true professional and knows how to fit glasses. It was a pleasure working with Kim….we purchased 4 pair. Thank you Kim,