Union Square

Great location. The doctor and all workers were extremely friendly and helpful. Awesome customer service, honest opinions about the glasses I chose and very knowledgeable. Really made the experience great-bought two glasses I love and got a much needed vision exam. Highly recommend!

They make buying prescription glasses easy. Enjoyed searching for and finding my glasses with warby Parker.

This store was well organized . The employees were very helpful and attentive especially Andrew. Overall smooth process to buy eyeglasses . Would def recommend

Had a very enjoyable time picking out frames for new progressive glasses. Alex helped me and he was a real pleasure. He is very accommodating and knowledgeable. He cares about the product and the customer. He helped me choose the best frame for my face and he guided me in lens tinting options. I am so excited to get my glasses! You can never go wrong at Warby Parker—for fashion, style, well made frames with a vast selection, extremely cost effective, and a great customer service team.

Zach and Ami helped me choose my first new glasses in years. They were excellent and so appreciated.

Easy, pleasant, helpful, a store full of choices and knowledgeable staff to help.

Just got a glasses RX and was excited to get an idea of what I need for my first new pair of frames. Madelyn did an incredible job helping me pick out the right frames. Her attitude was fun and friendly and her advice was honest and direct. 12/10 service.

Was there yesterday for a progressive eye exam & glasses. The staff was very professional and knowledgeable. They created 3 kinds of prescriptions (reading, computing, progressive) and then offered me great frames and features. very friendly and efficient as well. Super impressed coming from Europe and having spent money on European brands. WB is great

Update: I want to update my review because after my experience, the store manager, Britney, personally called me to discuss what happened. She was professional, sincere, and genuinely apologetic. I truly felt that she listened to my concerns and wanted to address the situation rather than simply defend it. She invited me to come back and assured me that she would personally assist me during my visit. That conversation completely changed my impression of how the company handles customer concerns. While my original experience with the front desk was still unacceptable, Britney demonstrated the professionalism, accountability, and customer care I would expect from an excellent manager. I also learned that she has been with Warby Parker for six years, and after speaking with her, it’s easy to understand why. To me, she’s the real superstar of that store. She represents the company in the best possible way, and I sincerely appreciate the time and effort she took to restore my confidence in Warby Parker. —- I had an incredibly disappointing experience at Warby Parker and won’t be coming back. I arrived on time for my scheduled appointment and ended up waiting almost an hour, only to be told that I couldn’t be seen because my appointment had been booked as a re-exam instead of a full exam. This was especially frustrating because this was already my third visit after receiving an incorrect prescription, so it’s hard to understand why the appointment type suddenly became my responsibility. The explanation made even less sense when I was told the issue was that my appointment was booked for 15 minutes instead of 20 minutes. After making me wait nearly an hour, they couldn’t find an extra five minutes to see me. Instead, I was told the “best they could do” was rebook me for five hours later, as if that was doing me a favor. The front desk employee, Shay, came across as overly polite on the surface, but the interaction felt dismissive and patronizing. It was the kind of customer service where you’re smiling while effectively telling the customer, “Too bad.” I had taken time out of a busy workday, arrived on time, waiting for almost an hour and left without being seen because of what felt like an internal scheduling mistake. Overall, terrible customer service, poor communication, and zero respect for customers’ time. I’ll be taking my business elsewhere.

Great experience working with Zach to find new glasses!

Awesome experience, beautiful store and great eye wear. Great service!

A very clean and organized store, everyone in there is professional and helped me out with my purchase and future needs, can’t go wrong with warby Parker

After finding that my local Warby Parker had closed, I went to this store near Union Square. After having an exam at another optician, I learned I was a good candidate for Lasik surgery in the next year or so, but I did need to fill a new prescription. It was definitely time for a new look, and I wanted good looking, inexpensive glasses that would take me through the rest of the year until I make my final decision about the surgery. The staff at the Union Square location were extremely helpful. Once directed to the type of frames I was looking for, I was eft alone to make my selection. There was no pressure from the staff to go for more expensive options. Add-ons were explained to me but never pushed. Having heard a lot about Warby Parker, I had high hopes for my experience. I was NOT disappointed!!

The staff and optometrist were very helpful and professional.

I recently went to the Warby Parker at 73 Fifth Avenue. The staff there is extremely helpful and ANT went above and beyond to explain everything to me and help me with all my decisions. Nowadays its very hard to get good customer service and he went above and beyond. He is an asset to the company.

Zach made the best reco on glasses & was patient, kind and helpful. Yasmin and Ant were also incredibly helpful. Rockstar staff! TYSM!

I loved the choices and the service

Zach was lovely. He helped me pick out new glasses frames and my friend pick out sunglasses frames-he was kind, attentive and patient. Kim was also very helpful! Recommend 100%

I stupidly forgot to bring my contacts on a trip, and needed a week supply. After trying a couple local optometrists with no luck, and overpriced estimates, I tried Warby. They mentioned that I needed to buy a 3 month supply, which seemed like the norm, but the price they quoted was less by half. In the end, when I was ready to buy some supply, the optometrist gave me a week's trial lenses for free, with a smile. Super kind. I was thinking of buying glasses from Warby, now even more of a reason to!

Zack is the best!!! Amazing service