Rockefeller Center

Prompt and efficient service.

Anna was perfect and creatively observant, Service was fantastic and professional!

Efficient, hassle-free service and friendly staff!

Friendly, knowledgeable, welcoming. Excellent service.

Super patient and customer friendly staffs.

Murat was very interested in us and sold us 2 wonderful glasses. Very polite and attentive staff, thank you for everything ♥️🙏🏻

Ürünler çok güzel, personel Murat beyin hizmeti çok güzel, teşekkür ederim.

Destiny made the process of finding frames pressure free while answering all of our questions. Top notch experience.

With Sam's help, I was able to find 2 perfect frames in about 30 minutes. An amazing feat ! Thanks Sam & Warby Parker.

Super friendly and knowledgeable staff. Had a great eye vision appointment with Dr Patel. I recommend this location.

I had such a positive experience! The staff was incredibly kind and attentive. Beatrice took great care of me, staying calm and professional throughout the process. She fixed my glasses at no charge! Everything was done so quickly, and the atmosphere was warm and welcoming.💗

Beatrice made my day today. I visited this store for some adjustments to my glasses and this lady took care of me. She’s extraordinary and very professional. She took the time to help me out with my glasses. Thank you Beatrice. Keep it up!!!!

Great doctor. Ask for Dr. Jenny Chen. Walked in during lunch time, got out within 35 minutes. Convenient location and very close to 47-50 street Rockefeller train station.

Great experience. Wonderful staff. The eyeglasses at WARBY Parker can’t be beat in terms of price and quality. I also like the ambience and ease of their stores.

Tyler and Murad were so helpful with picking frames and placing an order!

Tyler at the NYC store is amazing

Çok güleryüzlü ve yardımsever çalışanlar. Hemen istediğim şeyi bulup sorunumu anında giderdiler. Kesinlikle uğrayın farkı hissedin.

The company and their stuff are great specially ( Gabriel ) , I been getting frames and descriptions and adjustments from them for a long Time never disappointed, thanks a lot ❤️

Excellent customer service.

Originally posted on: Nov 19th, 2024 I typically don’t like writing negative reviews, but this experience left me no choice. I ordered glasses from Warby Parker over two weeks ago, and they haven’t even been made yet—let alone shipped. Despite their promise of delivery within 5-7 business days, it has now passed 12 business days, and there’s no progress. A week ago, I received an update stating that there’s a delay at the lab. However, the lab doesn’t respond to inquiries, and both the store and customer support claim they can’t do anything except ask me to keep waiting—for an unspecified amount of time. As someone who needs glasses to drive, this level of service is incredibly frustrating and disappointing. I had read negative reviews about Warby Parker before but decided to give them a chance. Unfortunately, my experience confirms those reviews, and I won’t be using their services again. Update: December 4th, 2024 It’s been over 30 days since I ordered my glasses, and the experience has been nothing short of frustrating. After writing my first review, I visited the store and was informed that the delay was due to a silly mistake—the team or lab forgot to press “confirm” on their end. This oversight caused a two-week delay, and no one noticed the mistake, despite the fact that I visited the store and called customer support at least five times to check on my order. While the store staff apologized and assured me my glasses would be delivered within 4-6 business days, things only went downhill from there. Five days later, I received an email stating that my order had just been reordered! When I called customer support, they asked me to wait another 4 days. Then, with the Thanksgiving holiday, everything was delayed by an additional 3-4 business days. On December 2, I received yet another email informing me that my order was again stuck at the lab and would be delayed indefinitely. After receiving this email, I called customer support multiple times. They told me the order had been shipped, but when I asked for a tracking number, they said they didn’t have one. Meanwhile, my account status showed “frames in the making.” When I pressed further, the customer support representative said the order was in the lab. Completely confused, I asked for clarification: Is it shipped or still in the lab? The response was, “Ma’am, I don’t know. I can’t help.” If customer support can’t help and the in-store team can’t help, then who can? This is beyond unacceptable. Warby Parker, i I will NEVER be coming back!