Rockefeller Center

The service here is outstanding. No waiting, friendly staff, knowledgeable, on time, professional.

This was my second visit to Warby Parker Rockefeller Center. Service was great, no wait time and I just walked in without an appointment. I would suggest they have more seating options in this large store to sit and try on new frames …I will update my review once I receive my 3 new pairs of glasses

The experience was seamless. Many options. Courtesy. Customer Service. Clean. Professional. Their process with the exam is updated.

CUSTOMER SERVICE TOTAL FAILURE !!!Very Bad, Eye Doctor entered wrong prescription info and I had to go back and tell them to update it, which they didn't. Customer service Email is TOTALLY USELESS - they couldn't look up my account after I gave them order numbers, email. FORWARD THIS TO MANAGEMENT!

The salesperson was very patient and helpful and I had a great experience at the 6th Ave and 50th street store!

Attentive staff and economical solutions. Made my visit easy and enjoyable.

Beatrice was very helpful with my appointment, glasses return, and purchase, and she was super friendly. Dr. Mekawy was also great—she was very thorough with my exam, took the time to explain everything, and addressed all my concerns in detail. Overall, I had a great experience at Warby today.

They are professional

In Italia non trovavo gli occhiali per me nonostante andassi in negozio di ottica pieno di occhiali firmati. Sono venuta a NY in vacanza ed ho trovato il Warby Parker. Tanti occhiali da provare senza problemi e i commessi tutti gentili. In poco tempo ho trovato i "miei" occhiali, finalmente! Semplici e leggeri. Sono rimasta contenta del mio acquisto.

After a terrible experience on the UES location I tried again here. Everyone was great and it was a seamless experience. Special shout out to the optician as well!

Staff is super friendly and patient! I arrived early for my eye exam and was seen right away. The doctor was very thorough. I love their glasses!

My experience was great. From the exam to the end process of picking my frames (which included a pair pf prescription sunglasses), the visit was effortless and seamless. I would highly recommend to anyone purchasing the same rather than visit an traditional optical store. Warbu Parker saves you $$$ and you get fashionable eyeglasses at the same time.

I'm not someone who post reviews, however I absolutely must in this case. I dropped then stepped on my glasses in the middle of my workday today. I completely broke off the left arm, and the screw backing was bent with the screw still inside 😔.... it didn't look like it could be fixed. Beatrice Joseph an optician at Warby Parker Rockefeller was able to perform a miracle fix on my glasses, ensuring the perfect fit and functionality. Great staff at this location. Thank you again Beatrice!

stopped in my local Warby Parker to have my lenses renewed, I have a new prescription. Their prices have risen quite a bit. They are no longer "breaking the mold" but have aligned their prices with all of the other major eyeglass chains. What a shame :-(

Updated review: after posting a 1-star review, I received a call from the store manager who is working to make things right. I appreciate her accountability and customer service. Original review: I was convinced to get my reading RX in the lenses of my sunglasses. Now can’t use them. The prescription and the polarized lenses makes them unbearable. I went to the Rockefeller store to get the prescription lenses removed and to have them replaced with regular lenses. I was told simply replacing the lenses would cost $130 and the salesperson say it would be cheaper if I just bought a new pair for $95. That is so unbelievably callous, wasteful and ridiculous! I reached out to customer service and they responded with, “We are really sorry this happened, and we understand the frustration it is causing you.” No attempt to make it right. They lost a customer and I will tell everyone I know to avoid them.

The service at Warby Parker was truly exceptional. The doctor who performed my eye exam explained each part of the process clearly and gave me helpful options so I could make the best decision for myself. Camila guided me through every step, from the moment I walked in until the very end. She was incredibly kind, patient, and knowledgeable, making the entire experience smooth and enjoyable. I 100% recommend her! If you're planning to visit the store, don't hesitate to ask for Camila - she will make sure you're taken care of with top-notch service.

I always have a great experience at this location! From being greeted upon arrival to the exam to the selection of the glasses, everyone is super friendly and so good at what they do!

I can't simply say enough how my experience was outstanding!!

Very quick and thorough exam.

Wonderful staff and Doctors.