Rockefeller Center

Tyler at the NYC store is amazing

Çok güleryüzlü ve yardımsever çalışanlar. Hemen istediğim şeyi bulup sorunumu anında giderdiler. Kesinlikle uğrayın farkı hissedin.

The company and their stuff are great specially ( Gabriel ) , I been getting frames and descriptions and adjustments from them for a long Time never disappointed, thanks a lot ❤️

Excellent customer service.

Originally posted on: Nov 19th, 2024 I typically don’t like writing negative reviews, but this experience left me no choice. I ordered glasses from Warby Parker over two weeks ago, and they haven’t even been made yet—let alone shipped. Despite their promise of delivery within 5-7 business days, it has now passed 12 business days, and there’s no progress. A week ago, I received an update stating that there’s a delay at the lab. However, the lab doesn’t respond to inquiries, and both the store and customer support claim they can’t do anything except ask me to keep waiting—for an unspecified amount of time. As someone who needs glasses to drive, this level of service is incredibly frustrating and disappointing. I had read negative reviews about Warby Parker before but decided to give them a chance. Unfortunately, my experience confirms those reviews, and I won’t be using their services again. Update: December 4th, 2024 It’s been over 30 days since I ordered my glasses, and the experience has been nothing short of frustrating. After writing my first review, I visited the store and was informed that the delay was due to a silly mistake—the team or lab forgot to press “confirm” on their end. This oversight caused a two-week delay, and no one noticed the mistake, despite the fact that I visited the store and called customer support at least five times to check on my order. While the store staff apologized and assured me my glasses would be delivered within 4-6 business days, things only went downhill from there. Five days later, I received an email stating that my order had just been reordered! When I called customer support, they asked me to wait another 4 days. Then, with the Thanksgiving holiday, everything was delayed by an additional 3-4 business days. On December 2, I received yet another email informing me that my order was again stuck at the lab and would be delayed indefinitely. After receiving this email, I called customer support multiple times. They told me the order had been shipped, but when I asked for a tracking number, they said they didn’t have one. Meanwhile, my account status showed “frames in the making.” When I pressed further, the customer support representative said the order was in the lab. Completely confused, I asked for clarification: Is it shipped or still in the lab? The response was, “Ma’am, I don’t know. I can’t help.” If customer support can’t help and the in-store team can’t help, then who can? This is beyond unacceptable. Warby Parker, i I will NEVER be coming back!

Beatrice at 49th and 6th was a huge help to me on my frames. She was professional and super helpful in my time of needs with my frames.

I had a wonderful experience at this location. First the staff greeted me and showed me selected frames which I have chosen for myself. My eye exam was the best I have ever had by Dr. Allen chicote he was highly experienced and very knowledgeable at his craft. I would recommend him to everyone. Thank you warby parker I pick up my glasses next week.🤓😎🔥

I had my annual eye exam at the 6th ave location by Dr Andrea Park. In my exam she found discrepancies and she provided me with explanations and the kind of specialist to see. I was as so grateful for this information. She prescribed my new glasses and Dondre and Beatrice helped me find the glasses that could fit my budget, and they looked really great! I had to write this review bc it was a great experience with people who really want to take care of you. That’s the way my appointment went… great! I can definitely recommend their services.

I visited twice, first to see if my glasses were reparable and second to purchase a pair. I wish I remembered the names of the employees who helped me but they were very helpful and made the process quick and simple. I was more or less in and out, besides the time I took to decide which frames I liked. The selection was great as well. They were not able to repair my frames by the way, so if yours are in poor condition or very old you may be able to save a trip here. If the frames themselves are in poor condition they also will not be able to replace your lenses. I recommend this location, but honestly all warby Parker's are probably of similar quality

Beatrice is the BEST. The Warby Parker at the Rockefeller Center is the best. She was able to match the glasses for my daughter who broke them during our trip to NYC.

Love coming to this store. Im 33 y/o and got glasses for the 1st time 2 years ago. I was super nervous. All I knew was that I didn't want to look like HP. You guys are so awesome I brought my GF last year. Today we went again for a 2nd pair. Where Tyler was amazing, helpful, and considering. Will continue to come back

It's a horrible company! I was waiting for my contacts 2 months. First, they forgot to order them. After that, I got several emails that the supplier can't deliver. Never Warby!

Tyler was professional and respectful.

Great service, super-friendly staff!

Store experience was great but in out in about 20 mins Tyler helped out and made checkout a breeze

Beatrice was awesome!

Amazing experience! Tyler is the best!

The young person with the Harry Potter glasses was sooo courteous professional and helpful! Amazing experience!!

Anna was the best! most patient and knowledgeable

Beatrice was fantastic