Union Square

Avani at the Union Square store was incredible!!! Love her and her opinion on what pairs looked best! She is kind and so so spot on with her recos!!! Thanks WP! Love you and your team!!

Avani is the absolute BEST! I got 4 pairs that I am obsessed with. She has such good style and was so helpful. 🙂💪🙏

Location is great! Individual found me a pair of wide glasses that were similar to a pair I liked that did not have wide option. Checkout was seamless and enjoyable with Reece. Highly recommend this location.

Warby Parker on Fifth and !5th was a pleasure to visit and to receive professional services. There is excellent inventory and the staff is knowledgeable and helpful. All in all a very good experience and the price is right!

My experience at Warby Parker was completely unacceptable. I found a pair of glasses I liked but needed a narrower size. After asking the associate if they had a medium width, he pointed me to a display model. I tried them on, decided they were what I wanted, and brought them to him. He went to the back, returned several minutes later with a different pair, and started processing the sale. When I asked to try them on before purchasing, I immediately noticed they didn't feel right. I asked if these were the ones I had chosen, and he said yes. But when I compared them side-by-side with the display pair, it was obvious they were not the same — the lenses were noticeably larger and the frame was wider. Only when I pointed this out did he casually admit, without any apology or concern, that the ones he brought out were the wider version — the wrong ones. Instead of checking the system for the correct size, he just shrugged and asked if I wanted the display model. I agreed reluctantly, only to watch him wipe the used, handled-by-everyone display glasses with a cloth and try to sell them to me as “new.” When I asked for a fresh pair, he barely looked up and said they didn’t have any — without even checking inventory. This employee knowingly tried to sell me the wrong glasses, then tried to pass off a dirty, used display model as new. It's not just lazy service — it's deceptive and unhygienic. I walked out without purchasing, and I strongly recommend others be extremely cautious if they choose to shop here. Very disappointing and far below the standards I expected from Warby Parker.