Union Square

This is the best eye location I have ever been to. Lamont, the manager, helped me when I was in a huge bind: traveled to NYC and forgot my contact lenses. I’ve bought Warby Parker glasses in the past but now I am a fully committed customer for contact lenses and glasses. Thanks so much, WP!!

I walked in 10/30/24 . Everyone greeted me and were friendly. Right way, the group of associates were assessing how they can help. I felt at ease and I knew I was in good hands. Lamont further helped by seeing what kind of glasses would be best for me. Thanks to Lamont and the crew I will have new glasses in a weeks time.

I went to Warby Parker in NYC at 73 5th avenue. The entire visit, as always, was wonderful. I want to give praise to the Dr., as well as Nikeem who is sooooo kind and talented, Danny, and Kim. They all helped me get the right prescription and the right styles for me, which is not easy because I tried on so many styles. They are all so wonderful and really know what they are doing.

I had a mix of experience. Staff was excellent, knowledgeable and patient. Eye exam was also very good, but I didn’t receive my glasses anywhere near the quoted timeframe. I didn’t get them until after I left the city for work. I left the city for my ship job without them, paid a lot extra for Warby Parker’s “rush service” and then had to pay again to get the glasses shipped from my mailbox in NY across the entire country. By the time I got them, I was leaving to go back to NYC. It was a fiasco. Just the Warby Parker part was 3 times the amount of time that I was quoted.

Love this location! Thank you Danny for assisting. Can’t wait for my new pair ☺️☺️🙏🙏

They finally fixed my glasses Nikeem, Kim, and Angela are the best.

What a great experience!! Wonderful customer service! Danny was very accommodating and very helpful. Everyone there was extremely professional! Thank you ! To the Warby Parker- union square -team !!

Lamont is a standout optometrist, whom you can find at Warby Parker Union Square. I have had consistently positive experiences with him over the course of time. You can count on Lamont to skillfully present his expertise in the eyeglass frame selection process, while listening to your expectations and offering valuable feedback. A thoughtful and experienced pro. The “proof in the pudding” is the fact that I reside about 40 blocks from his store location. Why do I travel out of my way? Because I’m always a happy customer!

Great selection and great advisors! As a Libra trying to choose glasses ... Bailey had me model my selections and gave me great feedback for my choices. When she wasn't sure about insurance coverage she sought out her manager who had all of the answers. (Not easy to figure out the actual versus the logical when it comes to insurance coverage.) The optician even made time to make sure the pupil distance figure was correct (different notations from past scripts). If for whatever reason your eye doctor didn't get the prescription right (It happens!) and you need to revisit to have it revised, WP will REMAKE another pair for you within the month. All frames are also recycled, fyi. Warby Parker on Fifth Ave. is a friendly, upbeat place where you can try on anything without pressure and where the staff will give you quality care. "See" for yourself! ;)

What a great experience! Eli was great and their service was amazing.

Friendly & efficient! I actually enjoyed my time here getting an eye exam & picking out new frames.... Amazing! 👏

I had the weirdest and worst experience at this store. A staff trainee treated me with an incredibly arrogant attitude, making the entire shopping experience terrible and uncomfortable. Even though I made a purchase, the trainee seemed to assume I would return the product and acted very dismissively. Their behavior was shockingly rude, even shrugging and telling me, “Do whatever you want.” At one point, he repeatedly asked, “You remember everything I said, right?” When I asked for clarification, he just repeated the same sentence without offering any actual help. Then, when I asked for a paper receipt, the staff member walked away without a word, leaving me completely confused. It makes me wonder—was this trainee even trained properly? This level of disrespect and unprofessionalism is unacceptable, and I will definitely think twice before returning to this store.

Went in just a couple days ago and left extremely happy. Customer service was amazing- Danny was extremely nice, knowledgeable, and attentive. Would recommend if you’re in the market for new glasses.

This was the best eye exam and glasses shopping experience I’ve ever had. Fantastic doctors and staff, and great variety of frames. I highly recommend Warby Parker!

Love the customer service in this store.

Worst experience for a simple eye exam. Even though I was only five minutes late, they wanted me reschedule because the doctor "felt" I was too late (get more doctors). The frustrating part is that when I arrived, no one was available to assist, and they took their sweet time coming out to check me in, which took longer than the five minutes.

First time coming in and I loved it. Staff was so cheerful, helpful, and friendly. Most definitely will be coming back

I had a perfect experience. Jamison's assistance was outstanding! I loved all the frames he suggested and he answered my questions thoroughly, I highly recommend this store!

The store offered a variety of styles and it was easy to walk around and try them on. The licensed Optician was extremely helpful in finalizing the purchase and assisted with maximizing my insurance coverage. I will definitely be a return customer!

Fabulous selection of frames at very reasonable prices. And terrific helpful and knowlegeable sales people...Ellie is terrific...