Washington St.

Jamal was super helpful today! He helped me with purchasing new frames and supported me with getting my reimbursement. Great experience!

Jamal was so friendly and I picked out two amazing new pairs of glasses I’ve never ordered before. Thank you!

Great service as always. Jamal was a pleasure.

Love the Warby Parker Meatpacking location. Everyone there are so nice and helpful and the store itself is clean and quiet.

Amazing service. Love the people who work there. Thanks Jamal!

I went to Warby Parker for an eye exam and to get a contact prescription on 1/10. I was given the incorrect prescription for my contacts. I called 1/15 to get the correct prescription and was told I would need to go back to Warby Parker and get my eyes re-checked. I advised this was unacceptable since I had originally asked for this prescription. I also had a less than pleasant experience with the eye doctor (charged more than initially discussed, waited 35 minutes for my appointment without explanation/apology); therefore, I was not planning on utilizing their services again. When I expressed this, the representative I spoke with said she could connect with the doctor to get me my correct prescription. I never heard back from Warby Parker and called again on 2/6. I was told the doctor never responded to the original representative and the new representative sent a follow up. I received a call back/VM on 2/7 advising that I would not be able to get an updated prescription and I would need to return for a new eye exam. I called back on 2/7 and asked when the earliest appointment was, but was told I could not get in for at least another month. At this point, I said this was not the client experience I am looking for especially after how much money, time, and effort I am putting in to get contacts. I asked for a refund on my contact portion of the exam and I was told I would receive a follow up from Warby Parker confirming the refund. I have received nothing-no refund, no follow up, no new prescription. I now need to go to a new doctor to get my prescription since Warby Parker failed to give me what I have paid for.

I worked with Victoria and she was amazing. Detailed and highly professional service all around at this location

Excellent service from staff. Everyone was so knowledgeable and friendly! Great experience- thanks!

Jamal was fantastic. Frames so cute!!

Thank you Jamal for great service

Victoria was the best, very helpful very sweet. But my delivery is taking a long time. It's been two weeks and still haven't gotten my glasses.

Everyone here was super kind, checking in to let me know they were available for any questions, but also letting me take my time to try on a bunch of styles. Once I had a frame picked out, I was assisted by Jamal who helped me order my frames. He was patient answering all my questions and waiting for me to get my insurance and prescription pulled up. Jamal walked me through all of my options for lens finishes/add ons, current promotions, etc., and brought out a different size of the frames I picked for me to try on that wasn’t on the floor for display. Very attentive and I was in and out quickly with new frames that will be shipped to my home!

Go to Warby Parker in the Meatpacking District! The options and prices are quite good. But I was most impressed by their friendly, excellent customer services. Jamal in sales, and Hana, an optician-in-training, are great. They tailor your order to what you actually want and need, knowledgeable not only about glasses and contacts but also helpful with the requirements for different admin forms. Enjoyable experience!

Great experience and a great sales associate, Jamal. Well done!!!

Great customer service from the moment we walked in. Jamal was so friendly, knowledgeable and helpful. Highly recommend this location. Thank you Jamal!

Dr. Patel is absolutely wonderful! I’ve suffered from dry eye disease for years but never had an eye doctor work so thoroughly to find the best treatment plan for me. My symptoms have improved vastly since I’d started to see her, and I’m even noticing improvement in my eyesight too. She is so kind and personable, and her support staff made me feel so welcome. I’d definitely recommend you get your eye exam with her!

Hana was extremely helpful and patient, as I am a very indecisive person. For my eye exam, Dr. Patel was very approachable and informative.

Jamal and hyponas where very helpful

I just had my glasses tightened and cleaned by Andrea who did a great job. So nice and easy to work with. It’s a great service Warby Parker does.

Jamal was great!!!