Gateway Port Chester

Amazing experience. Buying glasses is always stressful for me. If you stop by, ask for Elaine...she was super friendly, patient and attentive.

Where is my experience in the store was quite good, I was very disappointed to find out that I could not call the store directly and was transferred to the Philippines. I paid for expedited service and was told it would arrive before 10 days. On your website, however it says it takes 10 days. I am leaving the country 11 days after I ordered them. If they are delayed or arrive too late for me to go to the store to have them fitted. I will be without glasses for the next month. I found the people in the Philippines to be very unhelpful however, they are polite.

I was really excited to visit this Warby Parker location, but unfortunately my experience was very disappointing. I was especially surprised because my past experiences with Warby Parker have always been positive. I’ve found their customer service to usually be friendly, welcoming, and helpful, so this visit was a major letdown. When I arrived, I was not offered any assistance with selecting or trying on frames. I had questions about my insurance, and the interaction felt very matter-of-fact rather than warm or customer-focused. While I was browsing, no one checked in with me, offered suggestions, or asked if I needed help. When another customer came in, both employees immediately shifted their attention to that person, and I was left standing there looking through frames on my own. I understand that everyone can have an off day, but this experience felt far below the level of service I expected from Warby Parker. I left disappointed because I was genuinely looking forward to visiting this location. A little attention and a welcoming attitude would have made a huge difference.

Steve is fantastic! Appreciate all the help

Customer Service was excellent easy and quick. Very happy that Warby Parker is in my town.