Staten Island Mall

As I shared excellent staff. We enjoyed the experience all well trained and most important cared about us and our needs absolutely first class

Warby Parker Leadership, If I were to redefine what outstanding customer service looks like, I would start with a photograph of Li Ni and Andrew Jiang. My experience with these two employees at your Staten Island location deserves recognition for their exceptional knowledge, patience, professionalism, and kindness. Although choosing eyeglasses may seem like a routine purchase, the process was somewhat concerning for me. Adjusting to the idea of wearing glasses permanently brought questions and apprehension. I had heard how different Warby Parker’s approach to eye care and eyewear was, but I experienced that difference firsthand when I walked through your doors. Andrew greeted me warmly and immediately made me feel comfortable. He offered help without hovering, giving me space to explore while remaining attentive and available. He listened to my concerns, answered my questions thoughtfully, and helped ease my uneasiness about wearing glasses regularly. His manner was reassuring, and I never felt rushed or pressured. Andrew seemed thoroughly familiar with practically every frame in the store. He helped me understand my options and select the right pair with confidence. His knowledge and professionalism were unquestionable, but what stood out equally was his ability to make the experience feel personal and comfortable. When my new glasses arrived, I struggled with the prescription provided by my private optometrist. That was when I had the pleasure of meeting Li Ni. She listened patiently, calmed my concerns, and assured me without hesitation that the glasses could be remade with a corrected prescription. I must have visited Warby Parker at least five times before we got everything right. Throughout that process, Li was exceptionally knowledgeable and consistently patient. She walked me through clear explanations and a series of in-store checks to help me understand what I was experiencing. It was not simply her technical knowledge that impressed me; it was her experience in handling these situations and her ability to turn my frustration and uncertainty into reassurance. She made me feel that finding a solution mattered to her. At no point did either employee make me feel like an inconvenience. Despite the repeated visits and adjustments, I continued to receive the same warmth, attention, and willingness to help. Andrew and Li exemplify the kind of service that earns lasting trust. They combine expertise with empathy and take genuine care in helping customers feel confident in their decisions. They represented Warby Parker exceptionally well, and I hope you will recognize both of them for their outstanding work. Please extend my sincere appreciation and commendation to Andrew Jiang and Li Ni. They made a challenging experience a positive one and gave me every reason to return to Warby Parker and recommend your Staten Island location to others. Sincerely, Ahmad (Tony) Abdallah

The staff at the Staten Island store was so nice!

The saleswoman was helpful and professional and she had a good “eye” for the sunglasses that would look and feel best for me.

Store was clean and the staff was very knowledgeable and friendly and helpful. They had patience to help me while I was shopping.