The mural outside of this store gives passersby the perfect, philosophical excuse to pick out their next pair of frames.
How to get a prescription
THINK YOUR VISION HAS CHANGED?
Book an eye exam
This location offers comprehensive eye exams for glasses and contacts. If you've never worn contacts before, we offer complimentary training (with any order) on how to insert, remove, and care for your contacts.
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an FSA or HSA card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non-prescription sunglasses and accessories, or can book an eye exam at most locations.
We're in-network with several major insurance carriers, and we also make it easy to use out-of-network benefits. (Coverage may vary by location or plan.) Get all the details here.
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Yes, indeed. We have a 30-day, hassle-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Yep, at all of our New York locations! Come in for a 15-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
Recent Google reviews from Victor, NY
4.7 out of 5(52 reviews)
Meagan M
April 18, 2024
5 out of 5
I went in for an eye exam and to purchase glasses. The whole trip was 40 minutes. The staff is fantastic. From the optometrist Dr Sunny to Katy and the other folks helping too. I will definitely do this again! Great experience!
Jane M
April 14, 2024
5 out of 5
After getting my glasses the past few years at another store in Eastview mall I decided to see what Warby Parker had to offer. I was not disappointed, they had a huge selection and in the correct width that I needed. Even though it was a busy Saturday the associate spent time answering questions and bringing out frames in my correct size and color that weren't on the floor. I didn't feel rushed or pressured.
Very pleasant experience. Can't wait until I get my new glasses!
Response from Warby Parker
April 16, 2024
We are so glad you had a great shopping experience, Jane! We hope you love your new frames.
Becky H
April 14, 2024
5 out of 5
Great experience. Dr. Fred really took his time and answered all my questions. I had to pay out of pocket bc they did not take my health insurance, I would absolutely pay out of pocket again.
Response from Warby Parker
April 15, 2024
We are so glad you had a great exam experience, Becky! Thank you for sharing this review.
Nancy D
April 13, 2024
2 out of 5
I have ordered (online) a number of pairs of glasses/sunglasses from WP with marked success. This time I opted to try the new store close by. Found a pair quickly that I liked. Customer service was great, explained that my dog destroyed my glasses, she kindly offered expedited shipping at no cost. Email confirmation said glasses would arrive in 4-6 days. 7 days later they are still "being built". Called 888 number and was told, "hmm, yeah...I don't know...probably going to be 4-6 more days, but I'll look into it and email you". Really disappointed this time around. I was so appreciative for the no cost "expedite", under the circumstances, now it seems just an fluffy gesture.
Response from Warby Parker
April 15, 2024
We are very sorry to hear about the delay on your order, Nancy. This should not have happened, and we will absolutely share this feedback with our team. We will follow up as soon as your tracking information is available.
Debra H
April 07, 2024
5 out of 5
Great customer service!
Response from Warby Parker
April 10, 2024
Thank you for sharing this review, Debra!
Mary L
April 07, 2024
5 out of 5
I had no plans to purchase new glasses. I just stopped in to look and before I knew it I had purchased two new pairs. The staff were gracious and very helpful. I hope they open a store closer to where I live so I can send my friends there!
Response from Warby Parker
April 10, 2024
We are so glad you found some great frames, Mary Lou! Thank you very much for sharing this review.
Patrick T
March 30, 2024
5 out of 5
Experience was excellent
Response from Warby Parker
April 01, 2024
Thank you for sharing this review, Patrick!
Mitch S
March 30, 2024
5 out of 5
The store was very welcoming and the employees were very knowledgeable.
Response from Warby Parker
April 01, 2024
We are so glad you had a great experience with our team, Mitch!
Jake V
March 20, 2024
5 out of 5
Great experience and love the options here! Katy was a great help and welcomed me with such a warm smile.
Response from Warby Parker
March 21, 2024
Thank you for sharing this review, Jake! We are so glad you had a great experience.
Natalie
March 08, 2024
5 out of 5
Super attentive and helpful staff! Been waiting for a try-on pair online to be in stock for over a month but tried on the pair I’ve been waiting for within minutes at this location. Didn’t get a name but the staff member who helped me was very friendly and eager to bring out different glasses from the back to find the right width frame for me. I will definitely return next time I need new frames!
Response from Warby Parker
March 12, 2024
We are so glad you had a great shopping experience, Natalie! Thank you for sharing this review.
David J
March 06, 2024
5 out of 5
My wife and I just each purchased a pair of corrective lenses at Warby Parker Eastview. Really exceptional service (a Thursday at around 1:30PM). Good selection for a fair price. Both associates who helped us were actually very helpful in walking us through the good selection of glasses and helping us to quickly find just the right ones for us. Turnaround time is supposed to be about a week; they will mail the glasses to our home. We were both pleasantly surprised with the experience.
Response from Warby Parker
March 08, 2024
We are so glad you had a great experience, David! Thank you for sharing this review.
Katherine S
March 02, 2024
5 out of 5
The workers there are SO KIND and willing to assist you with anything. I had so many glasses I liked and had Patty (a worker) help me narrow them down so I ended up buying two pairs because I loved them both. Very kind, very professional, and I love that you can get your prescription glasses filled at the store too!
Response from Warby Parker
March 03, 2024
We are so glad our team was able to help you find some great frames, Katherine! Thank you for sharing this review.
Mary P
February 29, 2024
5 out of 5
Can't wait to get my new Warby Parkers! This was the easiest and most efficient experience I have ever had buying new frames. Thanks, WP!
Response from Warby Parker
March 05, 2024
We are so glad you had a seamless experience, Mary! Thank you for sharing this review.
Sarah D
February 25, 2024
5 out of 5
Staff were extremely lovely and the store was excellent! I’ve used Warby Parker online for years and was so thrilled to get a brick-and-mortar location in Rochester.
Response from Warby Parker
February 26, 2024
We are so glad you had an excellent experience, Sarah! Thank you for sharing this review.
Kirstiin G
February 24, 2024
5 out of 5
Super friendly and helpful staff. Prices are more than HALF of where I normally go. Ordering and checkout were quick and easy. I prefer to try on lots of frames, so having the store location is perfect. Highly recommend the Warby Parker store!
Response from Warby Parker
February 26, 2024
We are so glad you had an excellent experience, Kirstiin! Thank you for sharing this review.
Corinne P
February 24, 2024
1 out of 5
I tried on a pair of frames at the store that I really liked. I ordered them, waited at least a week, and received a pair of glasses that were a completely different color from what I tried on. The ones I tried on in the store are nowhere to be found on their website, and customer service had no desire to help find a solution. Instead, they tried to gaslight me into thinking what I tried on in the store was not green, but purple. I am disappointed that I wasted my time driving out to this store, twice, with no resolution. Will not be returning.
Response from Warby Parker
February 27, 2024
We are incredibly sorry to hear about your experience, Corinne. Our team absolutely should not have made this error, and they should have been more than willing to help when you received the wrong frames — we will be sure to share this feedback with our team. Please reach out to us at social@warbyparker.com so we can help from here.
Ben G
February 22, 2024
5 out of 5
New to the area, and so glad I visited the store! Staff were welcoming and even helped me with a second opinion on a pair of glasses frames. Will definitely be back for future eyewear needs.
Response from Warby Parker
February 23, 2024
We are so glad you had an excellent shopping experience, Ben! Thank you for sharing this review.
range f
February 18, 2024
5 out of 5
Great customer service
Response from Warby Parker
February 19, 2024
We are so glad you had a great experience with our team!
Kalliopi H
February 15, 2024
5 out of 5
Warby Parker is AMAZING! Way better than any of those “chain” eyewear stores. Endless selections, great customer service, and only took 5 minutes to order my prescription glasses! Ohhhh…. And they ship your glasses straight to your home for free, no need to go back! Will definitely be a repeat customer!
Response from Warby Parker
February 20, 2024
We are so glad you had a seamless experience, Kalliopi! We look forward to seeing you again in the future.
Laurie S
January 30, 2024
5 out of 5
Great experience at the Warby Parker store! Wide selection of frames and very reasonable prices! Larry helped me pick out a pair and was awesome!
Response from Warby Parker
January 31, 2024
We are so glad our team was able to help you find some great frames, Laurie! Thank you for sharing this review.
Patricia J
January 26, 2024
5 out of 5
a wonderful store with friendly, professional staff
Response from Warby Parker
January 30, 2024
Thank you for sharing this review, Patricia! We are so glad you had a great experience with our team.
jim
January 16, 2024
5 out of 5
Great experience at the new location in Eastview Mall!
Response from Warby Parker
January 17, 2024
We are so happy to hear you had an excellent experience, Jim! Thank you for sharing this review.
Joanna P
January 11, 2024
5 out of 5
Great experience online only great price very happy!! I'm going to get sunglasses next!
Response from Warby Parker
January 25, 2024
We are so glad you had a great experience, Joanna! Thank you for sharing this review.
Debbie L
January 08, 2024
5 out of 5
The selection of eyewear at Warby Parker Eastview is varied and well priced. The gender neutral glasses did not deter me and made the selection even easier. The salespeople were very friendly and helpful. Don't let the unfriendly woman at the "help desk" deter you from entering the store. Maybe she was tired or having a bad day. Everyone else was very nice and I ordered a great pair of "Vaughn" glasses!
Response from Warby Parker
January 09, 2024
Thank you for sharing this review, Debbie! We are so glad you had a great experience. We will absolutely pass your feedback along regarding our team, as this is not the level of service we aim to provide — we appreciate you sharing this with us.
Kelly O
January 04, 2024
5 out of 5
Larry was great!
Response from Warby Parker
January 05, 2024
We are so glad you had a great experience with our team, Kelly!