The Westchester

Excellent experience Highly recommend

Outstanding Customer Service thank you

Interesting that when I clicked here to make a review, a whole bunch of negative reviews came up. I have to think those were from "entitled" types because I found the associates of the story to be first rate. And I am positive I'm not easy to please. I was approached rather quickly by Peter, in the most soft-sell I can imagine, offering assistance. (know that the store was very busy - a Saturday). This man totally knew his stuff; listened to me and then brought 1/2 dozen great choices to the table. Spot on. With my choice, he turned me over to 2 to writeup the sale. Became 3 with a great optician-type man (also named Peter) who added measurements specs to the work order. I'll be picking them up in a week. Great experience from these gentlemen. I wouldn't be surprised if by the time you are reading this, all these great warbyers are promoted.

Had a great experience with optometrist but beyond that this customer service for the company has been horrendous!!!! After several call, chats and emails my problem is still not resolved and I still don’t have my glasses!!!

The store was very mat and clean. The salesperson was friendly and knowledgeable. I bought glasses, great selection, and was home within an hour. Love that they will be mailed to my home. Will go there again

Avoid Warby Parker at the Westchester if you are Black. This past Saturday, my family and I decided to check out the glasses at Warby Parker. Immediately we were greeted with an attitude and an insincere hello. As we tried on glasses we noticed staff staring us down. As we shifted around the room, we noticed their gazes shifting with us. My mother was very interested in getting a pair of glasses but we ultimately left due to feeling uncomfortable and profiled. In this climate, as an African American family, we are determined to spend our money where we are wanted. Warby Parker needs to train their staff members to be courteous and respectful despite an individual's race or creed. DO BETTER!

Absolutely love Warby Parker! I’ve been a loyal customer for about five years now, and every visit reminds me why I keep coming back. My most recent experience was nothing short of amazing. The entire staff was so friendly, welcoming, and incredibly knowledgeable. From the moment I walked in, I felt like I was in good hands. The eye doctor (Dr. Shin) was super nice and took the time to explain everything clearly, making the whole process smooth and stress-free. I left feeling confident and well taken care of. And let’s talk about the frames—SO many cute options to choose from! Whether you’re looking for something bold or classic, there’s truly something for everyone. The quality, the service, the selection—Warby Parker never disappoints. Highly recommend to anyone looking for a fun, easy, and professional eyeglass shopping experience!

Westchester Mall Sunday Afternoon...very busy store...still the sales staff was superb!

horrible

I cannot stress this enough but avoid the ophthalmologist Peter. This guy thinks he's God's gift and can't be bothered with simple questions for my son. My five-year-old was getting his first pair of glasses and it was struggling and Peter had no patience at all for me or my son. I don't know how this guy could be called the doctor.. after we finally left and received our glasses of course the prescription was incorrect and we had to go back and Peter had to adjust the second time and give us more abuse. If you want to save money go to Costco or America's best because this was not worth it and I will never go back again.

Very unorganized. Did a retinal exam without telling me it was an extra fee not covered by insurance. Had no idea what my insurance coverage was even though it was on the screen and charged me more than the screen said. When I questioned it they lowered the price but it was still more than it insurance said. Their response was to call my insurance. Wont be coming back here for eye exams again

Very attentive and helpful service

Excellent staff and Doctors. Was seen at exactly my scheduled appointment time and Dr. was extremely thorough and explained everything. Also, many frames to choose from at reasonable prices. The staff was very friendly and helpful in frame selection. The entire visit was 30 minutes for exam, frame selection and placing order. All in all, extremely efficient!

Friendly & professional service. A wide variety of frames to choose from. This place is a gem. The prices are hard to beat too.

Great experience with comprehensive exam and purchase of glasses

Very impressed with service, selection and price point. I will never go anywhere else

Just had a great experience getting my glasses at Warbu Parkers store in the Westchester Mall!

Agent was very knowledgeable and helpful. Great experience

Had a great experience at Warby Parker. Staff was friendly and knowledgeable. Guided us through the process and the price was right.

Great staff, doctor and frames. I recommend to everyone with or without insurance.