The Westchester

Great service and fast. very patient and kind. Thanks Janeth for helping me.

I have found a new eye care provider. Very comfortable atmosphere. The optician gave me a very thorough explanation of the exam. Also the tech was a joy to talk to. Very happy I made the trip.

Staff Lovely. Price was right. Easy purchase

Excellent.

The worst store you could ever walk into. 2 Sales associates were busy texting .. looked up at me, didn’t say hello and continued to text. I’m disgusted. I walked out and here is the picture of her still on her phone.

Super friendly, helpful and efficient. Had eye exam and purchased reading glasses. Great selection of frames for everyone.

Went into the store this week and found a great and charming store with great employees. However, despite the help I got I can only give 1 star due to the very visible animosity from who I assume is management given their tone to the employees. It was very noticeable from when I walked into the store to when I was browsing the frames. It gave a very bad energy, and made me very uncomfortable so I left the store without making a purchase. Seemed like they did not like the people working for them.

Friendly and fast. Two important aspects I was looking for!

Salesperson went above and beyond.

I wanted to like this place. I wanted to give it a chance because I heard good things. However that wasn’t my experience. My glasses failed quality inspection twice and what was Supposed to be a 10 day issue, became 20, and then finally 30. I had to call and cancel. What bothered me the most was everyone I spoke to from this location, to corporate help, everyone said “we will be with you step by step and update you within the next day or two” . This was from 3 different people, but not one email or phone call. Just an overall bad experience.

Excellent experience Highly recommend

Outstanding Customer Service thank you

Interesting that when I clicked here to make a review, a whole bunch of negative reviews came up. I have to think those were from "entitled" types because I found the associates of the story to be first rate. And I am positive I'm not easy to please. I was approached rather quickly by Peter, in the most soft-sell I can imagine, offering assistance. (know that the store was very busy - a Saturday). This man totally knew his stuff; listened to me and then brought 1/2 dozen great choices to the table. Spot on. With my choice, he turned me over to 2 to writeup the sale. Became 3 with a great optician-type man (also named Peter) who added measurements specs to the work order. I'll be picking them up in a week. Great experience from these gentlemen. I wouldn't be surprised if by the time you are reading this, all these great warbyers are promoted.

Had a great experience with optometrist but beyond that this customer service for the company has been horrendous!!!! After several call, chats and emails my problem is still not resolved and I still don’t have my glasses!!!

The store was very mat and clean. The salesperson was friendly and knowledgeable. I bought glasses, great selection, and was home within an hour. Love that they will be mailed to my home. Will go there again

Avoid Warby Parker at the Westchester if you are Black. This past Saturday, my family and I decided to check out the glasses at Warby Parker. Immediately we were greeted with an attitude and an insincere hello. As we tried on glasses we noticed staff staring us down. As we shifted around the room, we noticed their gazes shifting with us. My mother was very interested in getting a pair of glasses but we ultimately left due to feeling uncomfortable and profiled. In this climate, as an African American family, we are determined to spend our money where we are wanted. Warby Parker needs to train their staff members to be courteous and respectful despite an individual's race or creed. DO BETTER!

Absolutely love Warby Parker! I’ve been a loyal customer for about five years now, and every visit reminds me why I keep coming back. My most recent experience was nothing short of amazing. The entire staff was so friendly, welcoming, and incredibly knowledgeable. From the moment I walked in, I felt like I was in good hands. The eye doctor (Dr. Shin) was super nice and took the time to explain everything clearly, making the whole process smooth and stress-free. I left feeling confident and well taken care of. And let’s talk about the frames—SO many cute options to choose from! Whether you’re looking for something bold or classic, there’s truly something for everyone. The quality, the service, the selection—Warby Parker never disappoints. Highly recommend to anyone looking for a fun, easy, and professional eyeglass shopping experience!

Westchester Mall Sunday Afternoon...very busy store...still the sales staff was superb!

horrible

I cannot stress this enough but avoid the ophthalmologist Peter. This guy thinks he's God's gift and can't be bothered with simple questions for my son. My five-year-old was getting his first pair of glasses and it was struggling and Peter had no patience at all for me or my son. I don't know how this guy could be called the doctor.. after we finally left and received our glasses of course the prescription was incorrect and we had to go back and Peter had to adjust the second time and give us more abuse. If you want to save money go to Costco or America's best because this was not worth it and I will never go back again.