Our Westchester visitors will be quick to spot our store thanks to the book motif of our blue and white clay tile façade. The blue hues continue inside with a mosaic-inspired mural featuring a striking pattern of glasses? eyeballs? both?
How to get a prescription
THINK YOUR VISION HAS CHANGED?
Book an eye exam
This location offers comprehensive eye exams for glasses and contacts. If you've never worn contacts before, we offer complimentary training (with any order) on how to insert, remove, and care for your contacts.
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an FSA or HSA card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non-prescription sunglasses and accessories, or can book an eye exam at most locations.
We're in-network with several major insurance carriers, and we also make it easy to use out-of-network benefits. (Coverage may vary by location or plan.) Get all the details here.
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Yes, indeed. We have a 30-day, hassle-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Yep, at all of our New York locations! Come in for a 15-minute DMV Vision Test with one of our licensed opticians, no appointment needed. The test is $25. (If you don't pass, no worries—we can schedule a comprehensive eye exam for you.)
Recent Google reviews from White Plains, NY
4.5 out of 5(182 reviews)
Renee C
July 25, 2025
5 out of 5
Excellent experience
Highly recommend
Response from Warby Parker
July 25, 2025
We are so glad you had a great shopping experience! We hope to see you again soon.
Edward
July 20, 2025
5 out of 5
Outstanding Customer Service thank you
Response from Warby Parker
July 20, 2025
We are so glad you had a great shopping experience! We hope to see you again soon.
Steven B
July 12, 2025
5 out of 5
Interesting that when I clicked here to make a review, a whole bunch of negative reviews came up. I have to think those were from "entitled" types because I found the associates of the story to be first rate. And I am positive I'm not easy to please. I was approached rather quickly by Peter, in the most soft-sell I can imagine, offering assistance. (know that the store was very busy - a Saturday). This man totally knew his stuff; listened to me and then brought 1/2 dozen great choices to the table. Spot on. With my choice, he turned me over to 2 to writeup the sale. Became 3 with a great optician-type man (also named Peter) who added measurements specs to the work order. I'll be picking them up in a week. Great experience from these gentlemen. I wouldn't be surprised if by the time you are reading this, all these great warbyers are promoted.
Response from Warby Parker
July 13, 2025
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Peter B
July 11, 2025
1 out of 5
Had a great experience with optometrist but beyond that this customer service for the company has been horrendous!!!! After several call, chats and emails my problem is still not resolved and I still don’t have my glasses!!!
Response from Warby Parker
July 14, 2025
We are very sorry you did not have a great experience, Peter. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
Charlene C
July 01, 2025
5 out of 5
The store was very mat and clean. The salesperson was friendly and knowledgeable. I bought glasses, great selection, and was home within an hour. Love that they will be mailed to my home. Will go there again
Response from Warby Parker
July 01, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Olivia M
June 16, 2025
1 out of 5
Avoid Warby Parker at the Westchester if you are Black. This past Saturday, my family and I decided to check out the glasses at Warby Parker. Immediately we were greeted with an attitude and an insincere hello. As we tried on glasses we noticed staff staring us down. As we shifted around the room, we noticed their gazes shifting with us. My mother was very interested in getting a pair of glasses but we ultimately left due to feeling uncomfortable and profiled. In this climate, as an African American family, we are determined to spend our money where we are wanted. Warby Parker needs to train their staff members to be courteous and respectful despite an individual's race or creed. DO BETTER!
Response from Warby Parker
June 16, 2025
We are incredibly sorry to hear about your experience, Olivia. This is absolutely not the experience we aim to provide, and we would love to follow up and help make things right from here. Please reach out to us at reviews@warbyparker.com so we can connect further.
Felisa W
June 13, 2025
5 out of 5
Absolutely love Warby Parker! I’ve been a loyal customer for about five years now, and every visit reminds me why I keep coming back. My most recent experience was nothing short of amazing. The entire staff was so friendly, welcoming, and incredibly knowledgeable. From the moment I walked in, I felt like I was in good hands.
The eye doctor (Dr. Shin) was super nice and took the time to explain everything clearly, making the whole process smooth and stress-free. I left feeling confident and well taken care of. And let’s talk about the frames—SO many cute options to choose from! Whether you’re looking for something bold or classic, there’s truly something for everyone.
The quality, the service, the selection—Warby Parker never disappoints. Highly recommend to anyone looking for a fun, easy, and professional eyeglass shopping experience!
Response from Warby Parker
June 13, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Steven B
June 09, 2025
5 out of 5
Westchester Mall Sunday Afternoon...very busy store...still the sales staff was superb!
Response from Warby Parker
June 09, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Toure S
May 18, 2025
1 out of 5
horrible
Response from Warby Parker
May 19, 2025
We are very sorry you did not have a great experience, Toure. Reach out to us at reviews@warbyparker.com if you would like to discuss further — we would love to connect.
RW
May 10, 2025
1 out of 5
I cannot stress this enough but avoid the ophthalmologist Peter. This guy thinks he's God's gift and can't be bothered with simple questions for my son. My five-year-old was getting his first pair of glasses and it was struggling and Peter had no patience at all for me or my son. I don't know how this guy could be called the doctor.. after we finally left and received our glasses of course the prescription was incorrect and we had to go back and Peter had to adjust the second time and give us more abuse. If you want to save money go to Costco or America's best because this was not worth it and I will never go back again.
Response from Warby Parker
May 12, 2025
We are incredibly sorry to hear about your experience, Richard. This is not the level of service we aim to provide, and we will absolutely pass your feedback along to our team. If you would like to discuss your experience further, please reach out to us at reviews@warbyparker.com
Hinna C
May 03, 2025
1 out of 5
Very unorganized. Did a retinal exam without telling me it was an extra fee not covered by insurance. Had no idea what my insurance coverage was even though it was on the screen and charged me more than the screen said. When I questioned it they lowered the price but it was still more than it insurance said. Their response was to call my insurance. Wont be coming back here for eye exams again
Response from Warby Parker
May 05, 2025
We are incredibly sorry to hear about your experience, Hinna. This is not the level of service we aim to provide, and we will absolutely pass your feedback along to our team. If you would like to discuss your experience further, please reach out to us at reviews@warbyparker.com
David L
April 26, 2025
5 out of 5
Very attentive and helpful service
Response from Warby Parker
April 26, 2025
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
cindy g
April 19, 2025
5 out of 5
Excellent staff and Doctors. Was seen at exactly my scheduled appointment time and Dr. was extremely thorough and explained everything. Also, many frames to choose from at reasonable prices. The staff was very friendly and helpful in frame selection. The entire visit was 30 minutes for exam, frame selection and placing order.
All in all, extremely efficient!
Response from Warby Parker
April 19, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Natalia N
March 30, 2025
5 out of 5
Friendly & professional service. A wide variety of frames to choose from. This place is a gem. The prices are hard to beat too.
Response from Warby Parker
March 30, 2025
Thank you very much for sharing this review! We are so glad you had an excellent experience.
P H
March 29, 2025
5 out of 5
Great experience with comprehensive exam and purchase of glasses
Response from Warby Parker
March 29, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
K S
March 26, 2025
5 out of 5
Very impressed with service, selection and price point. I will never go anywhere else
Response from Warby Parker
March 26, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Martin M
March 22, 2025
5 out of 5
Just had a great experience getting my glasses at Warbu Parkers store in the Westchester Mall!
Response from Warby Parker
March 22, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Cecile B
March 18, 2025
5 out of 5
Agent was very knowledgeable and helpful.
Great experience
Response from Warby Parker
March 18, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Janet H
March 18, 2025
5 out of 5
Had a great experience at Warby Parker. Staff was friendly and knowledgeable. Guided us through the process and the price was right.
Response from Warby Parker
March 18, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Mabel M
March 12, 2025
5 out of 5
Great staff, doctor and frames. I recommend to everyone with or without insurance.
Response from Warby Parker
March 12, 2025
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Marion
March 10, 2025
5 out of 5
Peter is the best. He really help me. The Doctor really help me. Was having trouble seeing out of my right eye. And now I’m seeing so much better
Thank you Warby Parker
Response from Warby Parker
March 10, 2025
Thank you so much for sharing this review! We hope to see you again soon.
Mahmoud E
March 06, 2025
5 out of 5
The hospitality and the professionalism of the team is great.
Response from Warby Parker
March 06, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Raymond B
February 20, 2025
5 out of 5
A clean well-organized store and staff. All were friendly and helpful. I appreciated the way they all worked together to make my visit and purchases easy & pleasant.
Response from Warby Parker
February 20, 2025
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Naomi B
February 18, 2025
5 out of 5
Warby Parker at the Westchester Mall is so neat, clean and has a large selection. The staff is professional, knowledgeable, available and helpful. A very positive experience.
Response from Warby Parker
February 18, 2025
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Glenn W
January 29, 2025
5 out of 5
Very good service, excellent pricing and quite timely.
Response from Warby Parker
January 30, 2025
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.