The Westchester

Very good service, excellent pricing and quite timely.

Went here because of a relative raving about it of how great they were. The staff at The Westchester was definitely very nice. From the gentleman who was patient in helping me find the pair I wanted to the doctor and the assistant. I was happy and decided I wanted two pairs instead of just the one ($800+) spent and something didn’t feel right when I got the delivery dates. It was going to take 2.5 weeks for them to arrive. My local business would’ve been 1 week. But I decided to just do it. One pair arrived at the 2.5 weeks and the other stopped updating any sort of status after the 17 of this month. No updates nothing. The chat people couldn’t do anything when I asked for update and honestly it took 25 minutes while they checked and transferred me to different team members. When I asked for the refund- the person didn’t flinch and proceeded with it. So it took me 24 days and 25 minutes on a chat to get a refund since nobody could update me on the status of this. My take..stick with LOCAL businesses that honestly are more efficient and cheaper. This was not cheap, not easy and not efficient. So don’t get carried away for the cool looking store and just go to the local business.

Beautiful frames, friendly sales person,quick and easy!

Great service. Great value. Highly recommend shopping here.

The doctor was fantastic and the store employees were very helpful and kind.