The Westchester

I was impressed how efficient the eye exam and eye glass shopping went! I will definitely come here again.

Babs was great 👍🏽

The employee was very knowledge. She showed me frames that were the perfect size for my face. In addition she was pleasant and answered all my questions.

Had my 5th annual positive experience of purchasing new eye glasses at Warby Parker! The staff are always so pleasant, helpful, and attentive. Can't wait to get my new pair in a few weeks!

It's crazy-making to me that you can't just call this store, which itself is never busy. The company would rather connect you to people on another continent to act as a middleman for questions specific to the store. The call center then has to reach out to the store, and then promise to email you the answer, which invariably never comes. Again, this is so unhelpful I can barely believe it's real.

Great store! Very helpful staff.

Excellent experience. Knowledgeable, helpful, expedient.

Nice selection of glasses - I was assisted by two very courteous and professional employees who made my shopping experience very pleasurable.

Warby Parker in The Westchester provides courteous and efficient service, and offers stylish frames at prices that can't be beat considering the frame and lens quality.

Everything went smoothly and quickly. Babs, one of the employees, took the time to help me find frames that went will with the shape of my face. It was an enjoyable experience. If every employee is like Babs, they are quite a friendly and helpful bunch.

Got my first pair of glasses today! Love the team at Warby Parker - they are friendly, knowledgable and helpful.

Easy appointment scheduling with Optometrist and Staff were thorough as well as patient with selection of the right Eye Glass frames with options. Really great experience and I didn’t have to wait long. Though I do have to wait 2 weeks for my Eye Glasses to be delivered. But not a big deal. Seeing is believing. Highly recommend the Warby Parker at The Westchester.

If you have a prescription that is even slightly complicated, don’t come here. I was really disappointed with my experience at Warby Parker and I’m not sure I’ll be back. Because I have a slightly challenging prescription, I checked to make sure they could fill my prescription before trying anything on. An employee told me yes, that my prescription would not be a problem. She even told me about some of the costs. I spent the next 45 minutes picking out glasses. Trying on many pairs and sending photos to friends for input. When I was ready, several employees were standing around but didn’t step in to help me, so I waited in line for the counter. We went through the entire process of purchasing glasses. Like renewing my prescription, measuring pupil distance, everything. Then the employee asked for my prescription again and suddenly informed me that they couldn’t fill it because my prism correction was too high. I don’t understand why this wasn’t addressed when I asked at the beginning. I did my due diligence because I know my prescription is difficult. Instead, they wasted nearly an hour of my time and a lot of energy. As someone who is disabled with an energy-limiting condition who often uses a cane, every errand requires precise planning. I don’t know when I’ll have the energy to try again at another store, and this setback was completely avoidable. Warby Parker needs to train their employees on common eye-related problems and make sure their staff actually KNOWS the limitations of their labs. That responsibility should not fall on the customer. I am beyond disappointed. This was a terrible experience from start to finish.

Overall pretty nice place, except for the fact that one of the employees by the name of Steve, who drives like a maniac in the parking garage. I was driving with my two kids towards the garage exit when this man came speeding up to my car out of nowhere. He almost T-boned my car. On top of that he started cursing me out through his clear car window. My kids are traumatized. Would not recommend getting helped by him. Apparently he is a supervisor in the store. He needs to seek help. It seems like that is definitely not his first time doing that.

I went on a Monday late afternoon to order contact lenses for my daughter. The staff was very helpful and processed the order quickly. Price was very reasonable, way better than ordering at the doctor's office.

Been to this location several times and will continue to go here. Affordable and very helpful.

Dr. Davis was very helpful and a true professional. I am very happy with the service and advice. Thank you to Jessica as well!

Great service everyone was excellent

Hey I just wanted to thank Mike and Christina at Warby Parker, White Plains! The doctor exam and eyeglass selection was fun and a breeze. There was a bit of hiccup in my order but Mike took care of and kept me up to date until it was resolved..and then I came back from vacation and got my new WP glasses, I couldn't be happier with the staff at White Plains, NY!

Dr. Jassimine Davis and the rest of the staff there are amazing and extremely helpful