The Westchester

Great atmosphere…. Easy to communicate with staff…. Taylor was great!!

very friendly service-no pressure handled entire insurance process very smoothly we really enjoyed shopping here – this is our first time at WB and we will never shop anywhere else for eyewear.

Great customer service!

Great and knowledgeable staff! Everyone is super nice and eager to assist!

I really liked the wide selection of frames available in the store. I ended up buying two pairs. The staff was very friendly, and Patrick in particular was extremely kind, helpful, and attentive-his assistance made the experience even better. Overall, I especially appreciated the welcoming atmosphere, the great variety of frames, and the excellent service from Patrick.

They were very kind and helped me with all the information about my insurance and how I could make the most of it. They have really nice frames, the service is fast, and the customer service is excellent.

Super friendly and helpful staff !

Prompt, polite service and beautiful glasses at a fair price - one of my favorite stores.

Has anyone else experienced horrible customer service from Warby Parker?! We were supposed to get a weeks worth of trial contact lenses and they only gave him 3 lenses… not 3 days worth but 3 actual lenses? They told him his glasses would be to him within 10 days, online it says they haven’t even shipped yet. The Westchester Mall location doesn’t have a direct number, and we escalated it through the call center at least 5 times with no response or resolution.

The staff is not welcoming. I was disappointed by the customer service. I don’t expect super friendly, but they weren’t interested in helping me out. Perhaps I went on an off-day?

On the upside, I rescheduled my appointment at the Ridge Hill location. My experience there was fantastic. Very professional and helpful. The exam was perfect, the folks out front helped me pick out glasses that work for me, and I ended up buying 2 pairs of glasses as well as contact lenses. The Westchester location employees could learn a lot from the Ridge Hill folks. ------------------------------- Find another company for eye exams, glasses, and contacts. Warby Parker was once a consumer-focused company. That is no longer the case. I had an appointment at the Westchester. I arrived 20 mins early to find parking so I could get to my appointment roughly 10-15 early. But that location was experiencing a parking issue and it took me the full 20 mins to find parking, which caused me to arrive 5 mins late. They refused to see me. They didn't care about the parking issue -- which they never warned me about -- or the fact that, as a family, we have been using Warby Parker for over 10 years. They gave me no options and would not even consider fitting me in while I was there. I was willing to wait. But they refused. The manger was smug and simply didn't care about the customer. I see no reason for my family of 4 to patronize this company ever again. I suggest that others find another company for their eyewear needs.

They staff are always knowledgeable and friendly. We never felt rush and was gently guided to a pair of glasses that are perfect for me.

Kelsey was very helpful. Answering all my questions and lovely to deal with…

Excellent service

Amanda was EXCELLENT! So friendly and helpful :)))

Absolutely great experience, the staff was very friendly and patient. The optometrist was very knowledgeable and took the time to explain my exam findings. I am so happy with my experience I will continue to go there for my annual eye exam

My wife and I recently shopped at the Warby Parker store in the Westchester Mall. I highly recommend Ray as a salesperson who provide us thoughtful, customer-centered service, and practical recommendations. His product knowledge, professionalism, and genuine enthusiasm created a welcoming experience that reflects Warby Parker’s brand values.

Friendly, efficient staff.

Beautiful store very wide selection of eye glasses, and sun glasses, Worker very helpful and great

Excellent experience!