Kenwood Towne Centre

I had an unsettling experience at the Kenwood Warby Parker location that I’m still processing. The appointment started off well but everything went left after being seen by the doctor. During our interaction, she was helpful and seemed invested in finding the appropriate contacts for me. She asked my preferences, and I told her a brand that worked well for me in the past. She even explained why a previous contact lens I had were hurting. She brought up a new lens I should try. I was reluctant because of bad experiences I’ve had. But she explained the features, so I was willing to try them. As she was grabbing the contact, I said, “oh, I have astigmatism,” and she responded, “Oh, I know”. I usually tell my eye doctors I have astigmatism, so I was concerned if it got severe enough that it’s that noticeable. I said, “Oh, you can tell,” she said “I can” and I didn’t think anything of it. She hands me the contact to try on, and as she is typing on her computer, facing away from me. She asks “how does it feel? I assumed she was asking about comfort, and clarity. So I responded, “Oh, it’s blurry”. Then came the strangest experience I’ve ever had in the clinic setting. She looks upset and “you’ve been undermining me throughout this visit. Please let me do my job.” “I can do anything an ophthalmologist can do except give surgery and injection.” I was extremely shocked since I never once mentioned needing an ophthalmologist or even thinking she was incompetent at her job. In fact, I thought she was going above and beyond by explaining each brand and what she likes about them. My previous interaction with my doctors was they asked me for a brand and that was it. I responded with “how?”, genuinely confused about what I could have said during the interaction that could warrant such a response. I was thinking, did I ask too many questions? (no I only asked 2 questions), Did I question her recommendation? No, She asked what brand I like. Was she upset that I was questioning her contact recommendation? No, she asked how those contacts feel on MY eyes. So, the rest of the visit I was quiet and didn’t even feel comfortable to tell her anything. Turns out my perscription is 3.25 and they only carry 3 and 3.5’s. She gave me instructions on how to get them but I was honestly too shaken to listen to her anymore.

I wish I lived in Cincy so I could shop this location again some time. The salesperson and the optometrist were laid back, knowledgeable, and kind. Shopping here instead of the Bezos Box was so pleasant and worth the Uber. Thanks!

The process was a breeze and the store rep was super helpful. My eye doctor didn’t obtain a measurement necessary to fulfill my prescription, the rep helped with this and then found the frames I wanted so I could try them on!

Friendly, knowledgeable staff. Wonderful glass frame selection of a wide price range. Zero pressure to purchase or up-charge for features you don't want yet offered suggestions for how to save money while sharing how useful some extra features may be for improved eye sight. Highly recommend.

I purchased glasses six months ago and also adopted a new dog six months ago. Long story short, the dog tried to eat my glasses. I could still wear them; however, one lens was chipped and a temple piece was bent resulting in forever crooked glasses. The staff member at Warby Parker at Kenwood, listened to my story, understood, examined the glasses, and offered to replace them since it was within a year of purchase. I wanted to cry out of gratitude. Thank You!