The Shops on Lane Avenue

I had a fantastic experience at this Warby Parker! All of the associates were super friendly and helped me pick glasses that looked best on me when I was having trouble deciding between a few options. Prices are reasonable even with blue light added, especially with insurance and was a much better option than purchasing from my optometrist directly.

Warby Parker has a lot of great frames. Best selection of frames for people with a high nose bridge who have difficulty finding frames that fit right. Best prices. So reasonable.

This is definitely the best Warby Parker in Columbus. Their staff is really nice and the selection is huge. I went on a Sunday afternoon and my experience was very quick. I love how the digital iPad service makes it efficient and modern, unlike some eyeglasses stores where you have to sit down with them at a computer and they go through so many clicks and paperwork. This is much less of a headache!

Sophie was wonderful! I was assisted quickly and thoroughly, and not pressured to make a purchase or upgrade. When I did decide to purchase, Sophie asked about my vision benefits, and discovered a reimbursement that I was eligible for! All around great experience.

Dr. Brenda and the gentlemen in the front were amazing. The staff is incredibly helpful, kind, attentive, and social. Truly had an incredible experience with the eye exam and choosing frames. Can’t wait to go back!

The staff were very friendly and helpful. I appreciated him taking the time to answer my insurance questions. Lots of cute and affordable glasses options

Professional, pleasant experience, and I accomplished everything I needed to do at this shop!

I loved the convenince of being able to get an eye exam on a Saturday. Staff was professional and friendly. Very good selection of frames. Will go back there for my next eye exam.

I had a really positive experience with the in-store appointment and customer service at Warby Parker — the staff were friendly, professional, and helpful throughout the process. Unfortunately, the glasses themselves have been a major disappointment. From the first day I picked them up, I noticed a wavy distortion in my vision that never went away. A technician initially mentioned the anti-reflective coating might not have bonded correctly in the lab and suggested I give my eyes a couple of weeks to adjust. I did exactly that, but the distortion persisted and caused significant eye strain. I genuinely tried to make them work, but I cannot comfortably see out of these lenses. When I contacted customer support, I was told I was past the return/exchange period, which was frustrating given that the issue appears to be a manufacturing or coating defect rather than a simple preference change. I invested a lot of money expecting clear, comfortable vision and instead ended up with glasses I can’t wear. The service experience was great, but the product quality and lack of resolution after reporting a legitimate vision issue left me disappointed. I hope Warby Parker considers more flexibility when customers experience potential lens defects, because good customer service should extend beyond the initial sale.

Convenient appointment times available, staff is very friendly and helpful, good selection.

Everyone here was helpful and knowledgeable. Made choosing new glasses easy and fun.

Great service, product and wonderful selection.

Fantastic Lukas great and Dr wonderful! Thank you!!

Knowledgeable, friendly staff. Great selection, reasonable prices too!! Staff was able to submit for reimbursement from my insurance company as well. Just a great experience all round.

I really didn’t want to leave less than a 5-star review because this doesn’t have anything to do with the helpful associates at the store on Lane Ave., but rather the Warby Parker suppliers. I just wanted to forewarn people looking to purchase glasses from them right now. I placed my order a month ago & they told me my glasses would arrive in 14 days or less. One month later, and they haven’t even finished making them according to my order status (apparently due to lab issues?). I lost my old glasses and need new ones asap. Reaching out to their customer support team hasn’t helped — they’ve been very kind but haven’t been able to push it along. They told me they’d expedite my order but the status has stayed the same. If you decide to go with Warby for a new pair of specs (love their options), just know it could take a while before you get them!

The entry level price quickly doubles or more after any minor upgrades, which is pretty normal I suppose. What's not normal is my lenses are starting to have spider cracks around the edges after 7 months of use. I've scratched plenty of glasses before, but this is the first pair I've ever had with cracks. When I reached out to Warby Parker they said they couldn't help me because I was outside of the 30 day return period. I see on their site that they have a 6 month scratch protection policy, but I guess that doesn't apply to cracks? Anyway, I'm going to go back to buying glasses from Zenni Optial. Generally the frames don't fit as well because you can't try them on in person, but they are about a 1/3rd the price for higher quality material and upgrades.

Friendly, helpful service, a great selection of nice frames and affordable!

The staff here is fantastic! Everyone was so nice and helpful, pricing was very reasonable, and the order process was quick and easy.

Having a hard time finding glasses I liked - went to this shop for the first time. Very, very impressed. Graham was incredibly kind, easy to work with, not overbearing, and HELPFUL.

Warby Parker in upper Arlington is a great place to buy glasses. The staff there is very friendly and helpful, the frames are nice, but dealing with the people there Is a wonderful experience.