Yorkdale

So I went to the store about 20 minutes before closing just to get my glasses slightly adjusted because it felt uneven on one side. The person that was helping me was Danbi jeon. My boyfriend and I could visibly see and hear her get quite annoyed when I was asking for some small adjustments as I felt it was uneven and she sounded more and more annoyed. I’d understand if we came like 5 minutes before closing but I just came in for a simple adjustment because it felt off for me and at the end of the day it should be how the customer feels for their own glasses as well and she kept on not wanting to adjust more and more but it felt off for me and it was just that one side was slightly higher than the other so I don’t see what the issue is when it’s just a minor fix. In the end I just left and adjusted it myself while it was still warm because I felt bad for trying to ask more help. We weren’t even rude and was being very patient and nice but did not feel the same in return when we’re the customers here.

I have purchased several pairs of prescription glasses from Warby Parker. I find the glasses stylish, very durable, reasonably priced and the service is fantastic. Today I dropped in because I had lost my lens cleaning cloth and Lacey immediately helped me and gave me a new glass case along with the cloth. She was so obliging despite the fact I wasn't buying a new pair of glasses. Then Cory offered to clean my glasses because he could see they were smudged and helped me as I looked at possible frames for a future purchase. Both reps were so customer friendly. I highly recommend Warby Parker for their excellent service and I get a lot of compliments on my glasses, too!

10/10

Friendly staff, great selection and great prices.

One of the best retail experiences I've had in a long time! I'm usually a pretty independent shopper, but once I started chatting with the team at Warby Parker Yorkdale, they suggested some awesome frames for me that I never would have picked out on my own. I ended up finding frames I loved and can't wait to receive. Thank you so much for your help!!

Great selection of frames at great prices. Excellent customer service. Danbi at the Yorkdale store offered an exceptional experience. Recommended!

I had excellent service at Warby Parker, Yorkdale Mall today. I look forward to picking up my prescription glasses in a few weeks.

Really wonderful customer service

Warby Parker Yorkdale is one of the best places to get your glasses! The team is so amazing that buying glasses there is more like a fun conversation with friends rather than an errand to run! The opticians: Jordyn, Danbi, Lacey, Cody & Zaki are so knowledgeable that there’s almost nothing that they can’t fix! They are basically magicians! The sales supervisors: Tanya and Abantika are so efficient and can solve almost any problem that comes their way in such a timely manner! The advisors: Ullie, Jasleen, Elijah, Ayen & Nikita are all amazing at styling! They bring such an amazing atmosphere to this store with their energy and I’m always so grateful with such great service! Plus, I love that with each staff member, they are so honest in their responses and they truly want the best for their customers! Warby Parker Yorkdale truly gives an amazing experience to anyone who comes through those doors! I will definitely be back soon <3

Elijah was amazing, his style recommendations were on point, he was efficient and kind. Will get my glasses here from now on.

Customer service here is excellent. Thanks to Elijah for helping me find my new pair of glasses.

Excellent service with reasonable best prices.

Zaki Ahmed was incredibly helpful throughout my eyeglass-buying experience. As a first-time glasses wearer, I was unfamiliar with the process, but Zaki's guidance made it seamless. He helped me find the perfect frames that fit comfortably and suited my style, making me feel confident and at ease.

I had a great experience with Zaki Ahmed! He was incredibly helpful in assisting me with selecting the perfect pair of glasses and made sure I was comfortable with my choice. Highly recommend!

Amazing customer experience!! Danbi was so helpful and so was everyone else. Highly recommend the yorkdale branch!!

Quick and ready to help. I was a bit stressed when my kid’s glasses got bent at the mall, but one of the staff here( I believe Korean) were so kind and fixed them right away. Really thankful for their help and friendly service!

Customer service great! Feel like I was rushed to get my purchase of my glasses styles great will check out different store in future

Zaki Ahmed was very helpful while I was picking out my glasses at Warby Parker. Didn’t rush me, gave solid advice, and helped me find a pair I’m really happy with. The frames I got are super comfortable and look great. They are also really good quality too. Definitely recommend chatting with Zaki if you stop by the store.

Ordered and picked up glasses here very easily! Cody helped me and even tightened my precious Warby Parker glasses

Thank you to Cody for helping me select glasses that are comfortable and stylish! This was the best experience I have ever had at a glasses store because of Cody’s friendly, expert service. It's been about a month since I received my new glasses and they are perfect! I can see well both at distance and up close. I especially like the feature that Cody recommended which turns my glasses into sunglasses automatically when I go outside.