Suburban Square

I’ve been a warby parker customer for a few years and love their frames. The in-store experience is always great. Today, my 10 year old got an eye exam as we needed to get him new glasses and the doctors giving the eye exam were tremendous. They were great with my little guy and even went over the x-rays with him. Terrific experience all around. We are Warby Parker customers for life after today’s excellent experience at the Ardmore store.

The best experience I've had with an eyeglass store. Everyone was kind and patient and attentive and easy to work with, from the doctor and medical consultants to the sales people. And the store is beautiful.

Optometrist was so informative. Appt was so easy to schedule and lovely experience overall. Thank you.

Great experience.

Great service! Easy, enjoyable shopping experience.

I had an eye exam that was exceptionally thorough and professional, with an optometrist who explained everything fully. Very impressed! I also worked with two salespeople to select new glasses and prescription sunglasses. Both were pleasant and helpful. They asked for the look I was seeking and pointed me to selections that met my criteria and my budget.

Leah was the best! So polite about my indecisiveness and committed to helping me find exactly what I wanted/the best option for me

The staff was amazing and very friendly! They were funny and made every step of the process enjoyable. Dr. Thomas Ravas was very thorough and answered all my questions! He was patient and kind.

I was very impressed by my experience here! The staff are all genuinely sweet and helpful and I found the selection of glasses to be plentiful. My real reason for writing a review, however, is Dr. Thomas Ravas. I don’t think I’ve ever had a more thorough and well-explained eye exam - Ravas’ demeanor was calm and patient and friendly. I felt heard and respected and in no way rushed. As someone who has been to a lot of different doctors over the past year, Dr. Ravas was a breath of fresh air.

Great experience! It was such a friendly environment, definitely recommend this place.

It was comfortable, professional, helpful, and easy to navigate with the help of a knowledgeable associate who was nice and went through all my options so I could make an informed decision. Kudos.

HORRIBLE EXPERIENCE-DESERVES ZERO STARS! I had a very disappointing experience today at the Warby Parker Ardmore location with the manager, Bria, who was both disrespectful and rude. Before my visit, I called the store to confirm that the eye exam would be covered by our insurance, and I was told it was. When I arrived, the associate who checked me in also confirmed that the exam was fully covered, but there was a $35 charge for the retinal image—which I agreed to. However, after completing the exam and while I was about to choose my glasses, Bria, the manager, informed my wife and I that the exam was not covered by our insurance and that we would need to pay $120 for the eye exam, stating that the optometrist was a visiting doctor and supposedly not in-network. I explained that both the phone representative and the in-store associate had confirmed our coverage, but Bria was extremely dismissive and rude, saying there was nothing she could do and that we needed to pay. I asked for a manger and she informed that she is the manager (in a rude way). When I tried to continue the conversation, she said " I'm not doing anything for you" walked away, and adding, “Good luck getting your glasses.” I then called Warby Parker customer service and spoke with Rose, who confirmed that Bria’s information was incorrect — the optometrist is in-network and the exam should have been covered. I requested to speak with a supervisor but was told none were available and that there was no corporate contact number to reach someone higher up. As a repeat customer, I am extremely disappointed that a company like Warby Parker would allow this kind of experience—especially from a store manager. Customers should never be disrespected, dismissed, or misinformed about their coverage. No one deserves to be treated this way. After today, my family and I will no longer be Warby Parker customers.

Easy to view choices and excellent staff who helps one figure out what works best and why!

Excellent service at this location with friendly staff, and always a good selection of frames. My wife has a mild dementia and the eye exam went smoothly as Dr. Ravas navigated the process with patience and compassion. Highly recommend.

Great clean location. Was in and out quickly for my exam and purchased glasses.

My experience at Warby Parker was fabulous. Everyone was so helpful. The process was so easy!

Loved how welcoming the staff were! From the tech to the doctor to the staff assisting with finding glasses . Everyone was lovely - can’t wait for my glasses to come in!

If you do not buy glasses here, you really should. It is amazing the selection and the price you pay. I am still flabbergasted that we were able to get two pairs of glasses and sunglasses for $400. The employees are super nice. Brina was outstanding and answered any and all questions and we look forward to shopping at Warby Parker again!!! The best thing here is that they do not upsell you and add-ons and all these little extra fees do not exist. You basically get your glasses for the price that is shown!!!

Parking is horrendous but the service, professionalism and product are well worth it. The staff is 5⭐️’s for sure.

Excellent experience! The eye exam was thorough (10/10), and the staff was extremely helpful. They guided me in choosing the right glasses and provided all the important recommendations I needed