Walnut St.

Shopping at Warby Parker is always so simple. The staff is helpful and makes the process from selection to checking out so easy.

Every person that works at Warby Parker on Walnut Street is willing to help, kind, caring, patient and knowledegeable. And they make using your insurance so easy! Always a pleasure to shop here.

The staff was knowledgable and attentive.

I’ve been going here and to the KOP location for the last 8 years. I setup my yearly appointment online, got the confirmation text, and confirmed via text i would be there. When I showed up they told me I was incorrect and must not have made an appointment. I showed them the text and they just told me they don’t have time to see me today. Never going back.

Warby Parker has stylish glasses at a reasonable cost with good service. It is a strong combination.

My first time shopping and receiving an eye exam from Warby Parker in my life! The staff at this store were great, from the sales team to the medical team! I highly recommend this Warby Parker because I was in and out of the store (having done an eye exam and purchasing new frames and lenses) within an hour!

Very welcoming environment. Friendly helpful staff.

Might be the last time I shop in person at this Warby. After previously purchasing glasses and having my frames adjusted here I expected to receive the same attention and customer service I had enjoyed. Unfortunately, that was not the case this time around. Both, while purchasing and adjusting the glasses I purchased, I felt as though I was a burden on staff. No attempt was made to actually listen to my issues when adjusting my glasses. Instead I was quickly rushed out with semi adjusted glasses and smudges on the lens.

Had a delightful experience today with eye exam and getting new glasses! Optometrist was kind and informative in a really helpful way. Front room employees were fun, great service, but not intrusive. They could care of us, and we’re looking forward to our new glasses!

The eyeglass technicians I worked with were very informative and helpful. They worked very closely with each other to make sure that my progressive lenses would work right in the frames I selected. They also worked very closely with eye doctor on site after my exam. I always have a great experience at the center city Philadelphia location on Walnut Street.

Love this store, all the salespeople are really nice, patient and helpful.

A wonderful experience - smooth, efficient, great options with knowledgeable and helpful staff. Special shout out to Paloma and Derick!

My family entered this store to search for new glasses for our child. Rather than being greeted and asked if we needed assistance, we were closely monitored and followed with suspicion. I totally understand that this store likely has a higher history of theft due to the location. However, their methods of loss prevention were alienating and offensive - ultimately causing us to leave. Had we been treated with any modicum of respect or attention, we would have made a purchase. We will patronize an establishment whose associates cannot differentiate between actual customers and potential criminals.

The family is very clean and inviting. The staff is kind, helpful and very knowledgeable.

I had a most enjoyable experience at this Warby Parker location. Everything went smoothly, the staff is so nice, and my sales person was extremely experienced and helped me with my choices. I would recommend going to Warby Parker to everyone!

Sad to write this review but I got a pair of glasses I love from here a year and a half ago, and have been taking really good care of them (only storing in the case, cleaning with lens cloth only). A couple months ago they got a few scratches, which kept multiplying and were really distracting in my field of vision. I was super disappointed when Warby Parker told me replacing the lenses outside the 6 month warranty would cost nearly the full price I paid last year. I got my lenses replaced at my eye doctor’s (for more money but with a 2 yr warranty). After this experience I’ve lost faith in the quality of Warby Parker’s lenses :( I guess you get what you pay for!

Decent cheap glasses. Ongoing spammy text messages, despite having opted out multiple times.

This shop is great! Conveniently located, nice open design. Being able to get an eye exam and keep my records here is convenient and the selection of frames is diverse. The optometrists I've seen here have all been wonderful and FOH staff are very friendly and easygoing as well. They take my insurance and make the process very straightforward. Highly recommend!

Attentive, knowledgeable, and thoughtful staff

Great experience in every aspect of what you’d like when shopping.