Walnut St.

A wonderful experience - smooth, efficient, great options with knowledgeable and helpful staff. Special shout out to Paloma and Derick!

My family entered this store to search for new glasses for our child. Rather than being greeted and asked if we needed assistance, we were closely monitored and followed with suspicion. I totally understand that this store likely has a higher history of theft due to the location. However, their methods of loss prevention were alienating and offensive - ultimately causing us to leave. Had we been treated with any modicum of respect or attention, we would have made a purchase. We will patronize an establishment whose associates cannot differentiate between actual customers and potential criminals.

The family is very clean and inviting. The staff is kind, helpful and very knowledgeable.

I had a most enjoyable experience at this Warby Parker location. Everything went smoothly, the staff is so nice, and my sales person was extremely experienced and helped me with my choices. I would recommend going to Warby Parker to everyone!

Sad to write this review but I got a pair of glasses I love from here a year and a half ago, and have been taking really good care of them (only storing in the case, cleaning with lens cloth only). A couple months ago they got a few scratches, which kept multiplying and were really distracting in my field of vision. I was super disappointed when Warby Parker told me replacing the lenses outside the 6 month warranty would cost nearly the full price I paid last year. I got my lenses replaced at my eye doctor’s (for more money but with a 2 yr warranty). After this experience I’ve lost faith in the quality of Warby Parker’s lenses :( I guess you get what you pay for!

Decent cheap glasses. Ongoing spammy text messages, despite having opted out multiple times.

This shop is great! Conveniently located, nice open design. Being able to get an eye exam and keep my records here is convenient and the selection of frames is diverse. The optometrists I've seen here have all been wonderful and FOH staff are very friendly and easygoing as well. They take my insurance and make the process very straightforward. Highly recommend!

Attentive, knowledgeable, and thoughtful staff

Great experience in every aspect of what you’d like when shopping.

Quality glasses that hold up and great styles. While they have some awesome large glasses, they have the best selection I've found for a smaller face. Salespeople are knowledgeable, helpful and friendly.

Excellent service! Attentive and very helpful.

Genesis was a great help. Made my purchase process very easy, thank you!

Had an excellent experience, got an eye exam as well as bought prescription lenses. So glad they now take Davis vision insurance. Before the exam they were very transparent as to what Davis would cover for the exam as well as the spectacles. Doctor was efficient and professional. Love the selection of frames in store and the person who helped me choose frames had a great aesthetic which is super helpful because I didn't know what I wanted . Highly recommend.

This was my first time here and loved the experience.

Some nice frames but marginal customer service. And their web page is useless. I ordered a pair of glasses from the store that wasn’t in stock. Advertised delivery date was 5-7 business days. The update on the web page never changed…”Being processed…expected delivery 5-7 days.” It is now 17 days later and the glasses still haven’t been delivered. These are for glasses with no prescription.

I thought sales associate Holland was super helpful without being pushy toward a sale. I will definitely seek her out when I return to pick up my glasses.

I hadn't had an eye exam in 26 years, since I left for the Army in 1999. I live alone, become anxious when it comes to any type of medical interaction because I don't have anyone to take care of me. I thought I would have to have my eyes dilated and the thought of walking home afterwards made me feel sad and vulnerable. Your location was a nice, caring, clean, safe space with employees that really were extra kind.

Tess in the Walnut St office was extremely helpful !!

I have had a different optometrist/optomolgist with each appointment since scheduling my appointments over the years. However, the medical care is professional,on time, and caring. I believe the AMA[ American Medical Association] has a medical file of my vision and PennDot [PADepartmentof Transportation] should be updated since my valid driver's license indicates I wear corrective lenses. I consider the eye examination the most important step to take to understanding your vision. I have worn corrective lenses for about 54 years.

Had an excellent retail experience at the Warby Parker on Walnut Street, Philadelphia with manager, Anna. She’s professional, personable and an expert in eyewear. I’m planning to buy my first prescriptive eyeglasses from her because she’s made an otherwise stressful decision into one that is based on expertise and personal experience. ie I trust her!