South Hills Village

I came into the store today at Warby Parker and have never been treated by an employee as rudely as I was today. I inquired about an eye glass repair and the man (bald with shaggy beard) instantly dismissed me. He was sitting down on his phone when I walked in. There was not one customer in the store. I am going to submit my complaint through the email for reviews. I’ll be able to explain my situation even further. I will say I will never be back at this Warby Parker ever again.

If I could give 0 stars that would be more accurate for their customer service. They sent a text message today saying glasses were ready and they'd be open until 7. If you look on Google says the same thing....absolutely nothing about holiday hours. So my husband and I drove an hour in holiday traffic to pick up our 4 pairs(already paid for), only to walk in and be told they're closed. We were shocked, if they're closed why was the door open. The lady said didn't you read the sign on the door. Uh no I got your text, drove on the most inconvenient day of the year and walked right into the building missing her mentioned sign. We asked if we could just have our glasses, that they didn't even need to fit them for us. She refused and said to come back on Friday. Absolutely terrible customer service.

Wow this was grate the friendly and helpful staff easy to find in the mall helpful Eye Exame doctor that answer all my questions got 2 pair of glasses 1 pair with bilt in sunglasses I cant wait to try even got a piture of my eyes there is a lot of glasses to pick from thank you for a nice experience (got a lot of reminders on my phone that was nice)

I see alot of positive reviews. Unfortunately when I stopped in and asked if they had a certain style and color of frames, it felt dismissive. Just kind of a hmmm, so I looked at the display walls, while the employee just walked away into a back room. Another person was there as well and ignored me, not sure if they were also an employee.

The store had a wide variety of glasses and sunglasses. Everything was easy to find and pick from. The store employees were knowledgeable and quickly took care of your order and if you had any questions.

The staff is incredibly helpful and knowledgeable. They really helped me find the right frames

I had a prescription and was in and out in 15 min with new eyeglasses ordered. Nice selection, friendly staff.

This was a really good sales experience. Once i picked out some frames, the ordering was quick. The prices were great and i ordered 2 pairs when i went in thinking i would just get one.

Easy to schedule, very affordable prices, excellent service.

Very professional service , explained my options, show a good variety of options . Completed my purchase in a timely manner , I was told I will have my new glasses in 7-10 days !

I relocated to Pittsburgh and used Warby Parker in the South Hills since I do not have an optometrist and was extremely pleased and will continue to visit this office for my annual check ups. Friendly staff, doctor was professional but easy to talk to and explained everything. Good selection of frames and measuring took minutes and they will ship to my home so I don't have to travel back. I will be using Warby Parker moving forward.

The staff is always very helpful & patient. I had a great experience with Marcela who adjusted my glasses for me this week.

I have never had a bad experience at a Warby Parker Store. South Hills Village was a delight! This team knows their glasses!!!!

Warby Parker is a great place to buy glasses. The staff is very knowledgeable, professional, helpful, and patient! They have so many different Styles and colors. It’s a lot of fun to buy glasses here.

The staff here are friendly, patient and knowledgeable. They took time and provided help looking through almost 2 dozen frames, offering opinions and suggestions - in a helpful and thoughtful manner. No pressure, not running around. Even with others in the store, they attended to everyone. And a wide selection at a good price

Dr. Amrita Kaur was fantastic for my eye exam, great frame selection, customer service and cost

Great selection and very friendly. They made the process easy!!

Great first experience at Warby Parker. The staff were very helpful, there were a huge number of frames to choose from and the whole process was extremely fast, even on a weekend.

I had checked 3 other eyeglass retailers and found that Warby Parker had a wide selection at very reasonable prices. I found a style that I liked and purchased them. They have not yet been delivered to me but I'm expecting to be pleased.

Great experience ordering prescription sunglasses. The staff were all friendly, knowledgeable, and helpful.