South Hills Village

Got new glasses and prescription sun glasses from here after my previous frames broke. I had them for roughly 3 years before I had to get new ones. Really good quality and the staff there is amazing! They’re really helpful and I will continue to go to them every time I need new glasses

This is my mother in laws workplace, and I am extremely happy with her and her coworkers. Krista and Brad helped me so much in picking out a comfortable and good look for me! I got the frame “Baird” and the quality and style is excellent. I couldn’t be happier! Go and see them :)

Up until today I loved warby parker. I loved the easy of trying on glasses and picked out a pair I never thought I would like. I even bought my first pair prescription sunglasses. (Which ended up super warped possibly from sitting in the car) About a week ago while simply cleaning my normal lenses as usual the frame cracked. Not completely but there was a line. Last night while taking my glasses off for the night they completely cracked and the lens fell out. I reached out and annoying rhe only customer service is like a 1-800 type number. Even trying to call the store you get 10 prompts before reaching the generic customer service. Now the part that completely ruined the experience of this brand was the fact that they have NO repair or technician services to fix any problems with glasses. They offered no services and the only option is to order new frames. The way its broken I cant super glue the lens where the lens will be properly seated. So I guess they expect client to just go blind until new lenses come in which is absolutely ridiculous. I work with infants and children and need to be able to see whats going on and now cant see. As well as take public transportation so I guess ill rely on my 4 year old to tell me the bus is coming. I get new glasses ASAP and wont be getting from warby parker

I’ve gotten 2 pairs of glasses from here, and I wouldn’t go anywhere else! The help and knowledge I’ve received while trying to find the best glasses for me has been remarkable. I ended up telling my significant other to go here, and he has also gotten glasses that he now loves! They’re great here!

Krista was very helpful and patient with our decisions

Was optimistic with this brand, had very nice looking frames at a good price. I went with the Canning style frame. This frame broke 3+ times on me with normal wear and tear and scratched like crazyyyyy. They eventually snapped clean in half at the nose bridge while taking them off! Employees here are not quick to help and are condescending when asked to do their job. Really unfortunate. Will not be ordering or recommending.

Nice selection.

My associate took me through several frames that fit the style I had previously favorited on the app, ran my insurance and got me out the door in under 20 minutes. Pleasant, professional, and an overall good experience. Will shop here again!

As a person whose vision was perfect up to 40ish eye exams are a struggle for me. The exam was simple yet thorough and doctor easy to understand. I also find the variety excellent and staff super helpful.

I came into the store today at Warby Parker and have never been treated by an employee as rudely as I was today. I inquired about an eye glass repair and the man (bald with shaggy beard) instantly dismissed me. He was sitting down on his phone when I walked in. There was not one customer in the store. I am going to submit my complaint through the email for reviews. I’ll be able to explain my situation even further. I will say I will never be back at this Warby Parker ever again.

If I could give 0 stars that would be more accurate for their customer service. They sent a text message today saying glasses were ready and they'd be open until 7. If you look on Google says the same thing....absolutely nothing about holiday hours. So my husband and I drove an hour in holiday traffic to pick up our 4 pairs(already paid for), only to walk in and be told they're closed. We were shocked, if they're closed why was the door open. The lady said didn't you read the sign on the door. Uh no I got your text, drove on the most inconvenient day of the year and walked right into the building missing her mentioned sign. We asked if we could just have our glasses, that they didn't even need to fit them for us. She refused and said to come back on Friday. Absolutely terrible customer service.

Wow this was grate the friendly and helpful staff easy to find in the mall helpful Eye Exame doctor that answer all my questions got 2 pair of glasses 1 pair with bilt in sunglasses I cant wait to try even got a piture of my eyes there is a lot of glasses to pick from thank you for a nice experience (got a lot of reminders on my phone that was nice)

I see alot of positive reviews. Unfortunately when I stopped in and asked if they had a certain style and color of frames, it felt dismissive. Just kind of a hmmm, so I looked at the display walls, while the employee just walked away into a back room. Another person was there as well and ignored me, not sure if they were also an employee.

The store had a wide variety of glasses and sunglasses. Everything was easy to find and pick from. The store employees were knowledgeable and quickly took care of your order and if you had any questions.

The staff is incredibly helpful and knowledgeable. They really helped me find the right frames

I had a prescription and was in and out in 15 min with new eyeglasses ordered. Nice selection, friendly staff.

This was a really good sales experience. Once i picked out some frames, the ordering was quick. The prices were great and i ordered 2 pairs when i went in thinking i would just get one.

Easy to schedule, very affordable prices, excellent service.

Very professional service , explained my options, show a good variety of options . Completed my purchase in a timely manner , I was told I will have my new glasses in 7-10 days !

I relocated to Pittsburgh and used Warby Parker in the South Hills since I do not have an optometrist and was extremely pleased and will continue to visit this office for my annual check ups. Friendly staff, doctor was professional but easy to talk to and explained everything. Good selection of frames and measuring took minutes and they will ship to my home so I don't have to travel back. I will be using Warby Parker moving forward.