Kingston Pike

I had a great experience. Halle helped me find the perfect frames. She was patient and I appreciated her opinion. I would highly recommend Warby Parker to anyone looking for the perfect frame at the best price.

I got my first eye exam and pair of glasses here, they are so nice. The optometrist is kind, relatable and explains everything in depth. The team around her take their time to make sure you find a pair of glasses you love and even help you decide which looks best. The fitting once you get the pair is also a great service, they make sure you like the way they fit and look. Definitely a great place to get your glasses

Great experience, friendly knowledgable staff & very patient

I went to Warby Parker on July 3rd to pick out new frames. I have UHC Vision and my app said they cover WP. When I ordered the glasses the salesperson said the computer was having issues and couldn't process it but when the glasses came in that I could resubmit the claim. I did have to pay out of pocket initially. I did that, assuming that my app was correct and the sales people knew whether or not UHC was accepted. When my glasses came in I tried to reprocess the claim and the person I spoke to then said I wasn't cover. She sent me home with a receipt to file an out of network with UHC. I was never able to make heads or tails out of it. I tried to call the store but got routed to an out of country call center where I was told I could not speak to the store. The woman on the phone said she could help me but between the language barrier and frustration she was no help at all. I had to drive 30 minutes back to the store to try again. This time I got a salesperson who tried to dig deeper. I learned that the UHC vision plan has 2 different versions (which UHC doesn't disclose on my EOB) and my version doesn't cover WP. This is something the first sales person should have known. I feel like she lied to me just to make the sale and WP definitely makes customer service beyond the sale very difficult.

Quick and easy

Excellent experience for both comprehensive eye examination & vast selection of eyewear. Positive and friendly staff. Warby Parker offers great value as well!

Super nice experience!

The staff are AMAZING.

It was such a great experience! Walked in with one idea in mind and ended up stepping out of my comfort zone and purchasing and fall in love with a pair of glasses that I normally would have over-looked! I will be back!

Excellent customer service and paid about 1/2 of what I usually pay for new glasses!

Friendly, laid back and professional customer service. I was greeted upon entry, approached respectfully, not a pushy sales culture, more helpful yet direct and clear communication. I had planned to go to 2 other eyeglass stores afterwards but was completely satisfied with the assistance and selection presented to me at this store. I'm on a budget but wanted to really like my new glasses so went in person to this location (over an hour drive). Worth the trip. I believe "Johnny" was the sales associate who took care of me. He made selecting and shopping for my prescription glasses actually enjoyable and easy.

A truly remarkable experience.

My husband had his eye glasses prescription filled at the Knoxville location 2 weeks ago. After paying $600 they said they would email the receipt to us. Several days later and still no receipt. We called and the email was wrong so they corrected it and resent it and we received it. 2 weeks later and still no glasses. We called and they couldn’t find the account. After searching for it they found it with the wrong email address. Now they say they can’t fill the prescription because it’s too strong for the frames. I couldn’t understand her because of broken English. She refuses to give me her name and she refuses to give the phone to someone else. They could’ve simply called or emailed us and addressed the situation. Now my husband has no glasses and we have to start all over again. THANKS WARBY PARKER FOR YOUR VERY UNPROFESSIONAL SERVICE!!! I’ DONT RECOMMEND WASTING YOUR TIME AND MONEY ON A PLACE THAT HAS NO RESPECT FOR THEIR CUSTOMERS. Whatsoever!!! Not even an apology from the woman!! This is effecting my husbands job!!! Her email states her name as being Sirley…… ya right! And you can’t call the location you go to because you have to call one number that handles everything. PS…. The email she sent has the wrong last 4 numbers of the CC WE PUT THE GLASSES ON! What in MESSED UP WORLD OF SPECS IS GOING ON AT THE WARBY PARKER OFFICE!! 😂😜 I’m about to bust out laughing over this. I’m beyond pissed

La Rhonda was very nice and helpful!

So friendly and informative. I wasn’t expecting it to be fun but it was!!😁😁👍👍

We have been long time Warby Parker customers and each experience keeps us around for longer. They are super helpful and kind and the Knoxville store has been a wonderful addition. Everyone there is very helpful and nice. Great glasses and great experience.

Grant service, price, and selection.

Excellent customer service. Everything was quick and clear.

Everyone was so friendly, it was quick and easy. Very afforadable

The people were very helpful an nice