Domain Northside

Great service! I was greeted immediately upon entering the store, and the representative took care of my replacement order in a timely manner. I was very pleased with this visit.

Tanya was so super helpful and provided excellent customer service!! She was kind, approachable, friendly, and knowledgeable. She heard my concerns for fit, I have a big head and need extra wide frames, and she was able to make me feel really confident about my choices! She was very thorough with all that Warby Parker offered and how they also have options to add to my glasses to help me have an even better fit when they get delivered. A lovely experience!

I had a great experience with the staff at Warby Parker in the Domain today. Cliff was great help, friendly, and walked me through the process. I’ll be back.

Amazing service from the moment we walked through the door. Everyone is super helpful. We had tons of questions about the different kinds of prescription glasses and really got a lot of helpful information.

Man. Extremely grateful for the Warby Parker team in the Domain. The lady who helped me was so informative and extremely helpful. Honestly have been coming here for 5+ years and will continue to keep coming.

I had a great experience at Warby Parker. They had a much greater selection of narrow and small frames than I’ve seen anywhere else and lots of fun colors in all shapes and sizes. The pricing can’t be beat, even with it being out of network for my insurance. The staff was incredibly helpful and worked to get me the best deal, while remaining low-pressure. The website virtual try-on is a nice feature to see what works with your face, but I always need to try on in-person to really know if I’ll like them (and I’m glad I did!) There are great perks like lifetime free adjustments, donating a pair when you buy a pair, 30 day no questions asked return policy, and a 6 month no-scratch warranty on all lenses for no extra charge. They can also fix pretty much any kind of damage to the frames for much cheaper than buying a new pair. Would highly recommend to anyone!!!

Went to the store in the Domain because we were in the area and it was the only place I found covered by our insurance. The staff didn’t push at all like in other places that sell glasses. Zack took his time with us and got my wife and me exactly what we wanted. I went in thinking I would just update lenses in existing frames. They don’t do that with brands they don’t sell. My price was as good or better though, even with new frames. Albeit, I have good insurance.

The stars were so friendly, helpful, and knowledgeable!

Okay I am obsessed with Tonya. She is amazing and kind of made my day. She could not have been nicer or more helpful. I ended up getting two sets of glasses and super excited about it. Thanks y’all!

I visited Warby Parker at Domain today and had such a wonderful experience. Everyone who works there is always amazing, but I want to give a special shout-out to James. He was incredibly polite, kind, and professional throughout my visit. His warm attitude and patience truly stood out and made the appointment feel so easy and comfortable. Thank you to the whole team, and especially James, for providing such exceptional service. I’m very grateful!

Outstanding experience from pleasant knowledgable staff member. Answered all our questions. Made me feel super comfortable about choosing WP Love the frames and was assured if I do not I can come back and exchange What’s not to love ( apart from location in The Domain)

Clean store and very helpful associates working

Warby Parker Domain Northside is simply the best! Kara (the manager) and Zack treat their clients exceptionally well. They will also help you choose the right frames. The store is lovely and spacious, making it easy to see all the options. I highly recommend going to this location if you want a great experience!

Cliff was super attentive and made sure my glasses will fit perfectly

Great customer service

Very smooth and good experience with Zack at store.

I went to the Domain Warby Parker tonight. I was greeted as soon as I walked in the door and asked what I was looking for right away. They pointed out the frames I was looking for and let me browse at my leisure, no big sales pitch which I really like. The woman helping me was busy with another customer so another sales person swooped right in to finish my transaction. He helped with questions on fit and even went in the back to find a medium of the frames I was looking at. He wasn’t afraid to tell me which looked better and fit my face better which I appreciated. In all it took about twenty minutes to complete my order. And I know when I get my fifth pair of glasses at home I can come in and have them adjusted to what I like. And if they aren’t perfect they will do everything to make them right within 30 days! I will always buy my glasses at Warby Parker!

Staff is not helpful nor willing to explain or walk through the process. I’ve shopped at online competitors and thought to give the physical location a try. I was pointed to the display and left to my own devices. Meanwhile staff nearby could be heard introducing other potential new clients to the brand going over all the features etc.. for that level of service I’m better off shopping online

Today I visited, for a second time, your Domain Austin location. As per usual, Tanya was AMAZING! Tanya is so knowledgeable, customer friendly, kind, patient, and helpful ! I love the Warby Parker frames and price point, however I appreciate the positive, open, knowledgeable, and customer focused staff, like Tanya and Victoria, even more, that is why I came back today to buy 3 more pairs of glasses for reading, intermediate and distance. This is my favorite Warby Parker location because of the kind of customer service Tanya provides.

The customer service was wonderful and the selection was amazing. This was my son‘s first pair of glasses and they were patient with him and very kind to him. It’s nice to be able to find a place that has frames sorted by width.