Central Park

I had a great experience at Warby Parker’s Central location! The parking is easy and convenient, and I love that the store was not overcrowded. The staff are extremely friendly, welcoming, and helpful, which makes the entire experience enjoyable. I also had an eye exam, and scheduling online was quick and easy. The doctor was right on time, and everything went smoothly from start to finish. Overall, it was a great experience all around. I highly recommend this location!

I've previously had good experiences with various Warby Parkers around Austin. That said my experience at the Central Park store was so poor recently that I am not sure I'll ever go back. I had Warby frames that I wanted a new prescription put into. Simple enough, right? When they arrived at my home after the new Rx was added they seemed off. So I went to the store to ask why the prescription seemed off. The young guy behind the counter with lots of piercings told me that I'd need to take it up with my eye doctor and probably get checked again and he could not help me. He wasn't particularly friendly but I decided to call my eye doctor and find out what was going on. I got them on the phone and they told me that the prescription was accurate and perhaps they could speak with Warby Parker to sort it out for me. the guy behind the counter refused and made a fuss about not taking my phone. So I put my eye doc on speaker phone and they tried to get some information from the guy. He wouldn't help other than to point at his ipad screen and say "see, this is the prescription you gave us" and basically it's your issue, not ours. I looked at his screen at the Rx he was showing me which clearly said 2018. guess what? We're in 2026 now and my eyes are not the same as in 2018. So basically they took an old Rx that should have been archived and put them in my glasses and then wanted me to think I was the one with eye issues. Still no apology from this kid once I pointed this out. He just said I needed to go get my new Rx and come back. He had so much disdain for me and not one ounce of an apology, it was really upsetting. I then left and when I went back to another Warby Parker once again with the new Rx that I had brought in in the first place, the new rep who helped me and who did apologize for their mistake told me that my new Rx was indeed in their system all along and he had no idea why or how they had used the old one that was archived. All this to say...places make mistakes. I get that, that's not even the issue. the issue is that this kid at Warby Parker Central Park was so obnoxious and rude. He had no idea how to apologize or help the situation by being understanding and helpful. He simply was rude, disdainful and could not care less. thankfully the other store knew a bit about customer service. Although I am STILL waiting on the glasses.....you blew it Warby Parker with one dopy employee.

Great spot for eye exam and glasses. I'm a pro at this and love this experience all the way around.

Quick. Easy. Painless. A million different options. When you have toddlers it’s critical to get a back up pair … or three.

The entire staff was very nice, patient, knowledgeable, and helpful. I had a very good experience while getting my eyes checked as well as picking out glasses.