Central Park

Terrible experience. Walked in for a minor adjustment on new glasses so they wont slip off as much. The employee bent the glasses like a pretzel and handed them back to me completely uneven . When I asked to straighten them out and the employee called me “honey”. Can you imagine if l did that as an employee to someone? creepy employee calling you “honey”, it was uncomfortable and I should have said something then and there but I didn’t want them to break my glasses . Super uncomfortable experience just for the most minor adjustment. I think management should train the employee on appropriate ways to address a customer. I don’t need someone to call me sir or mister but “Honey” is going too far. he clearly did it to belittle me when he was frustrated that I wasn’t going to walk away with messed up glasses. The way the glasses were so bent up unevenly I thought it was a joke like I was being pranked. At the end another employee bent them back as much as possible but they remain worse than they started.

Fantastic location! Incredibly helpful team.

Great service

Beautiful store with amazing employees. Everyone was quite knowledgeable and helpful.

I have been to a number of warby parker locations in different states and cities. i think this is the best experience i’ve had. It’s all about the service professional that you get. Because of Zak? i bought two pair of glasses and I. was happy when i walked out. i haven’t received the glasses yet, but this experience was outstanding. I’m a different demographic from store personnel, and i don’t like being patronized. You know? sometimes when you’re old the staff helping get stiff, and maybe “bored”… Zak was just nice, easy, fun, casual. Yes the frames are great, but experience, and paying attention go a long way toward excellence. Anyway, thanks, Zak. i have to amend this- the product is where warby falls down. unfortunately the manufacture and the shipping is slower than they proclaim. And my last pair hurts, had them only a year, and they’ve been adjusted twice. they are titanium, shouldn’t bend or get out of shape, but they hurt more since the last adjustment. However, that was NoT done by the store i reviewed above, so i’m leaving that and adding on. Will they bury the review now that it isn’t stellar?

I had a fantastic experience at Warby Parker Austin Central Park! The staff was incredibly knowledgeable and made the whole process completely hassle-free. They were friendly, efficient, and helped me find exactly what I needed without any pressure. I was in and out in a jiffy, and the service couldn’t have been smoother. Highly recommend this location!

Great eye exam and eye wear selection. Friendly and informed staff. Wonderful, breezy experience.

I have purchased lenses here twice. Today, when I broke me old pair, they offered to sell me frames on the spot and swap out the lenses. This was such a huge help.

Dr Albreight was great to work with and very knowledgeable.

I had a great experience! Everyone was very friendly and helpful and the whole process was very quick. I would highly recommend this place

Genuinely the best staff ever. Shoutout Hector, Monica, and Sol for letting me give them a fashion show and helping me choose the most flattering frame. Dr. Tanya is like the most awesome and compassionate person ever, I've never actually enjoyed getting an eye exam until today!! You can always tell when staff are treated well because they go above and beyond. Loyal Warby Parker shopper 4L!!

SO RUDE!! I’ve been a customer for a very long time and ordered a ton of glasses but now I will not be a Warby Parker customer. Both the tech and manager were so rude. Online prices say 85$ they kept insisting it’s 95$ but that wasn’t even the part that bothered me the most it was the smug attitude and way I was spoken too. Such a joke get a job doing something else if you don’t like working with customers.

I tried online buying but didn't like it, went to my optometrist who sells glasses but they were way too expensive. Warby Parker on North Lamar was perfect. I had very good service and intend to go back for new prescription sunglasses 😎

Friendly staff and good selection

I’ve shopped at WP for my last 4 pair of glasses (in FtW) . I moved to Austin over a year ago and needed to upgrade my prescription so I downloaded it and headed to the store to try on and get some recommendations. The store on Lamar is tucked away and has the hardest parking lot to navigate I’ve ever seen. Not for the weak if you’re not patient don’t even try to find a spot. I was greeted, kind of when I walked in. No “Hi, welcome in , how can we help you?” But a very low hello from a guy who barely looked up from his phone. May have been the work tablet but no one was in front of him so he wasn’t helping another customer clearly. I let him know that I was looking for new frame and he pointed …You can start there. Those are the newest arrivals.. he didn’t even look up at me when he said that. Other customers walked in and I saw him immediately asked for their name if they were a previous customer, let me look up your profile, etc.. one girl he was helping, I even saw him get all her information for her insurance immediately, and she was also a walk-in. As I was looking at and trying on different frames another couple of ladies walked in with their kids and sat at a table nearby as soon as that same employee was done with the young girl. He jumped immediately over to those two and begin helping them as well. I noticed when there was no one else to help then he finally glanced over at me and slowly walked up to me and said “are you still doing OK?” Which I said, thank you for finally asking, but I’ll continue to look at the glasses and mark down my favorites and said I’ll shop online. This is the first time I’ve walked into a Warby Parker store and not been helped, he didn’t miss a beat and he said “I’m so sorry”With a blank look on his face. That’s it she didn’t even try to help after that after I corrected his lack of communication. Let me make one last observation…the other staff members never even asked if I needed anything when they were not helping other customers. This will not be a store that I shop at. I’ll find another Warby Parker In Austin, and hopefully that staff will be a lot more attentive. . I was at WP on Lamar on 11/2/25 in case the store manager wanted to know who was working that day.

Customer service was excellent and great selection

Excellent customer service - Isha (not sure of spelling) picked out two pairs that she thought would suit me and they were perfect. Even though I tried others I came back to her suggestions. No high pressure sales, friendly and easy process to buy. Definitely recommend.

This is my second experience with this location. The staff is very helpful and the process is efficient.

This is the second year in a row I’ve gotten an eye exam with Dr Albrecht. She and Evan a d the other staff are amazing: knowledgeable; friendly; and efficient. I get my eyes checked, order new glasses and contacts, and get all the necessary info to submit to my insurance. Highly recommend these folks!

Friendly service, knowledgeable staff, convenient parking.