WestBend

Had to redo the order due to some issues they had...still waiting on it 2 weeks later....

I was greeted immediately when I walked through the door, and was told how to find a size that fit. I found a pair within 15 minutes.

I am so tired of American's Best's and Vision City's high pressure sales! I tried Warby Parker Westbend on a whim and boy was I shocked. I was in and out in 30 minutes. No pressure what-so-ever. Polite and friendly staff who actually care about your experience. No assembly line feel to the experience. I highly recommend Warby Parker WestBend!

I like the experience. They have a good selection to try on and the employees are chill and helpful.

Hardest part was deciding on new frames - lots of good choices. Associate was knowledgeable and quick. He helped with the insurance process, got the new ones ordered and adjusted my existing glasses. It was easy!

I went into Warby Parker and purchased a new set of glasses, new lenses for my own frames and contacts. They arrived and were completely messed up. I drove 45 minutes each way to the University Park Store and waited... and waited... and then gave up and decided to come back. I returned again and waited five people deep before giving up again. I called customer service from my car and explained. The new glasses I purchased came with a prescription that was so wildly inaccurate that I couldn't use them. At all. My own frames were returned with someone else's prescription in them. Obviously someone mixed up lenses somewhere in the lab. When I called customer service, they had No ORDER for the lenses--even though my PERSONAL FRAMES were returned in the same box with the New Glasses and with NEW lenses in them--so they would not refund me. And because I was outside the 30 day window, they would not fix my brand new glasses to make them wearable. A colossal waster of money and a major disaster of a store. Great idea; abysmal failure in execution. Save your money.

Great experience with the doctor and customer service. Everyone was very nice and helpful.

My experience was excellent, the WP team was widely knowledgeable and genuinely helped me addressing my concerns. I went there 3 times before I end up ordering my glasses and each time I left thinking wow what a great team was that, it feels refreshing good to find people with not just technical but also people skills at this level.

Technician Iola assisted me immediately, put my prescription into the Warby Parker system, and showed me the frames that were most similar to the frames that I’ve been wanting. She waited patiently while I tried the frames on, did the necessary, computations, and completed the transaction. I was in and out of the store in about 15 minutes. Perfect!

Absolutely great experience. Dr. Flemons was so knowledgeable and explained my vision issues in layman’s terms. She recommended a new contact lens that has been great. The team was really helpful in my glasses purchase and helped deal with my difficult insurance. I’m so thankful. Would recommend to anyone in the area.

Wonderful experience from Optometrist, exam, frame selections, explanation of lens options and handling of insurance claim. Absolutely the best

It’s kinda chic, to receive excellent care from start to finish. The team is knowledgeable, caring, and personable. The doctor was patient and answered my many questions. The stylist's helped me select the best pair of glasses for my fascial features. 10 out of 10! Looking forward to going back!

My husband and I had an appointment to get eyes checked and to get new glasses 🤓 The doctor is so nice and very thorough!! Staff is also very nice and helpful. Will definitely be going back…. Good assortment of glasses to choose from as well.

Warby Parker has been great about taking my glasses back and finding me the perfect pair. I'm glad there is a store not terribly far away from me. Everyone is very helpful on the store.

If I could do zero, I would. Went in and each associate was busy and understandably could not attend to us. We roamed around looking for frames and I realized two other families/couples joined after us. Right in front of me I witnessed each of them immediately get approached by an associate. I wasnt even offered a trey to place the glasses we were trying on. Which proves they dont keep up with cleanliness because we just placed them right back on the shelf! Very disappointing service. Even as we left not a peep was said. I was prepared to walk out having purchased three new pairs each with transition and mirror effects. Ill be going elsewhere due to their targeted exclusion.

I’ve had nothing but great experiences at this location today I went in for an eye exam with Dr. Cruz. It was under 15 minutes and very accurate. I then stepped out to the showroom and met with Catherine in about 45 minutes I walked away incredibly happy both with my customer service as well as the glasses I will be receiving in 10 days. Catherine by the way is a rockstar she is honest, focused, and full of knowledge

I made an appointment online When I got to the store everything was all ready for me. I was in to see the Dr. in 5 minutes. They took care of my insurance and had me out of there in 40 minutes. I will be a customer for life.

My experience at Warby Parker was outstanding from beginning to end. The entire team was warm, welcoming, and genuinely focused on making sure I had the best experience possible. They took the time to answer all of my questions, helped me find frames that fit both my style and comfort, and never made me feel rushed. What impressed me most was the exceptional customer service. Everyone was knowledgeable, patient, and truly cared about helping me make the right decision. It’s rare to find a team that combines professionalism with such a friendly and personalized approach. Every person was helpful !!!

I’m always greeted with kindness and a “sweetheart” from the staff. They have always been considerate, quick to help, capable, and knowledgeable…not only about the products/eyewear but also about eyewear adjustment, troubleshooting frame fits, and their insurance coverage opportunities. They have never been pushy or sale-pitchy but have offered just the right amount of help when asked. Veronica, I believe, has been there for many years and is incredible. It seems that the staff is well supported, trained, and cared for. I feel well taken care of by everyone there each time I go in. Highly recommend.

This place is wonderful! Dr. Flemons was incredible helping my son with his eye exam. Blaize and Eric were efficient, knowledgeable and professional helping us pick out the exact right frames. Everyone is kind and so willing to help make the experience perfect for you.