Highland Village

The staff here is very friendly and helpful, especially Gabe. I needed to exchange my frames and they handled it with no problems at all and got another pair that I liked a lot better. I would wholeheartedly recommend this store if you need glasses.

I spent so much time trying to get the complete out-the-door price for frames and prescription on the website. How does $85 for the prescription plus $98 for frames equal $450? I thought they were transparent about prices. So, you want to tell me anti-glare and filters are $50+ each? That doesn't make sense. Also the optometrist was rude or had an attitude when I was trying to explain my vision problems.

I had a fantastic experience at Warby Parker Rice Village, one of the better branches! The assistant Oliver was extremely patient and helpful in selecting my frames. The frames I liked came with a slightly longer temple length that couldn’t be customized, so my glasses ended up 10mm longer. My first stop was the Warby Parker Westheimer location, where the assistant was UNHELPFUL and lacked experience. She told me to return the next day. Instead, I went to Highland Village branch, where I received a warm welcome. Oliver adjusted my frames perfectly using their heating setup to make the titanium more flexible, which resulted in a much better fit. Kudos to the outstanding customer focused service at WB Rice Village!

Gabe, Nina, & Tatiana were amazing! Made the whole experience easy, fun, and informative!

Jessica in here is FANTASTIC! So knowledgeable, so helpful! And the prices here are SO much better than you would ever get at a Pearle Vision or anything like that. This place is amazing! And again! Can’t say enough positive things about Jessica! She’s amazing!!! 😁