I recently placed an order for 2 pairs of eyeglasses from this store, and let me tell you, the salespeople seemed all smiles and sunshine, giving me the impression that this was going to be one of those rare, flawless in-store shopping escapades. However, my tryst with Warby Parker has left me beyond exasperated. They had the audacity to assure me that my order would grace my doorstep within a mere 7-10 days. Fine, I thought. But just as I was counting down to the last moments of that timeline, I get this infuriating email, a virtual slap in the face, informing me of an unforeseen delay. I didn't take this lying down, oh no. I dialed up their so-called "customer service," if you can even call it that. And what do they tell me? A masterpiece of incompetence. Apparently, there was some grand revelation during their oh-so-crucial final inspection, prompting them to hit the reset button on my order. The wait time? Another torturous 7 to 10 days. Can you sense the seething frustration building up within me?
Now, let's talk about their customer service. Oh, brace yourself for a jaw-dropping display of ineptitude. "We're sorry" seems to be their magical mantra, repeated ad nauseam. I dared to suggest a refund or perhaps a smidgen of a discount as compensation for this saga of inadequacy, and what did I get? A flat-out "no," followed by an "it's not possible." Really now? If you can't seem to get your act together, why, oh why, did you charge me the full price? It's a simple equation: either deliver what I paid for with the utmost competence, or if that's just too much to ask, have the decency not to empty my wallet so unceremoniously. I refuse to be held hostage for a month, enduring a painfully elongated wait for a pair of eyeglasses. It's an affront to common sense, courtesy, and customer loyalty..
Response from Warby Parker
September 01, 2023
We are so sorry to hear about this delay, Denizhan. This is absolutely not the experience we aim to provide, and we completely understand why this has been a frustrating experience. We have shared this with our team and they are doing everything they can to get your order shipped as quickly as possible. We would love to connect further and keep you updated along the way — email your contact information to email@example.com so we can follow up.