CityCentre

Tenisha was the lady who was helping me she were helpful and honest about picking frame I’m not able to see without my glasses so she was helping me to pick a perfect frame for my face I am very grateful. She was explaining my benefit and the best deal for me. I will definitely recommended her to my friends or anyone need glasses. Thank you for all your help

I had a great experience at Warby Parker at City Centre. The eye exam was very professional and informative. The assistant that helped me pick out my glasses was very helpful.

Super sick and swag place s/o to dr shawna, elaine and sagan yall are so cool

Best place to get your frames. Process is seamless. Options are endless. Associates are very helpful. Durability is top notch. The only place I buy my glasses.

Great customer service! Knowledgeable and patient while helping me find the perfect frames

Edit 12/13/2025: I was able to resolve the issue. Miguel the store manager contacted me. There seems to have been lots of misunderstanding and he was able to help me with my contacts and everything else I needed. Thank you for rectifying this issue and for caring about your customers. Awful. I should have never had my exam here. They have not helped me what so ever with the issues I have been having with my contacts and etc… There is a lack of actual customer service here as soon as your eye exam ends. There is no after care, no customer service. Nothing.

After waiting three weeks for my glasses from GlassesUSA.com—and receiving a pair that fit completely wrong—I decided to visit a store in person. As soon as I walked in, I was greeted by Tanishea, who gave me space to browse before I shared my concerns about my online order. She explained that with my high prescription, online glasses often don’t work because precise in-person measurements are needed. She even gave me tips I’d never heard in my 30+ years of wearing glasses. I truly appreciated her customer service; it was excellent—unlike what I’m used to in Texas. Tanishea was wonderful: helpful, patient, and knowledgeable. The frame selections she showed me were both stylish and within my budget. I’d love to return for my fitting to find she’s recognized and rewarded for her outstanding service. I travel often and choose Warby Parker because of their online convenience and growing number of stores nationwide.

great service and wonderfully helpful!

Promptly greeted when I entered. Staff friendly and professional. Wait time was not very long and they have books on the numerous styles of glasses offered. I will return. In the process of helping my husband with his appointment

The customer service was excellent, and Erick assisted me with my glasses. The entire process was fast and easy.

The team at Warby Parker City Center go above and beyond to make a great customer experience. The frames selection is outstanding and the process to select glasses is efficient.

I had accidentally sat on my sunglasses and bent them out of shape. I brought it into the store and Eric was very quick and helpful to repair my glasses for me!!

My daughter and I went looking for her new glasses and popped into Warby Parker. We had the absolute best experience. She tried on several pairs and easily found some that she loved and was ready to walk out of the store wearing them. She cant wait to receive them.

Friendly and efficient

My Warby Parker appointments are always convenient, accommodating, quick & easy!

The man who helped me was very kind and patient. He showed me different styles and color options for both of the glasses I picked. He was friendly and approachable, but not overbearing. He just let me know he was there to cater to my needs.

Excellent service

I love this Warby Parker! Most of the staff are super nice and helpful ! Found my favorite pair of glasses here . Reasonable priced, durable and super cute. !

I recently visited the Warby Parker CityCentre location, and I have to say, it was an incredible experience from start to finish! This was actually my first time ever getting eyeglasses, so naturally, I was feeling a bit overwhelmed trying to decide on a style that suited me. There are so many frames to choose from, and I had no idea where to start. The staff at CityCentre were absolutely amazing. They were patient, friendly, and genuinely helpful throughout the entire process. I explained that I had no prior experience with glasses, and they took the time to understand my preferences, face shape, and lifestyle needs. Instead of just pointing me toward the most popular styles, they offered personalized recommendations that made me feel confident in my choices. After trying on several frames (and honestly feeling a little indecisive at first), I ended up going with the style suggested by the staff, and I couldn’t be happier. The glasses look fantastic, comfortable, and perfectly suited to me—exactly what I needed. The store itself is bright, modern, and welcoming, making the whole experience fun and stress-free. The process of measuring, fitting, and ordering was smooth, and I left feeling really well taken care of. Overall, I would highly recommend Warby Parker CityCentre to anyone—especially first-timers like me. The combination of knowledgeable staff, personalized advice, and a wide selection of frames made this one of the best retail experiences I’ve ever had. Truly amazing!

Everyone was very nice, professional, and friendly. The prices for glasses are the best!