Preston Park Colonnade

Phenomenal experience. All employees were so very helpful. Beginning with Kaleigh who checked me in…she was so sweet and kind. After seeing the doctor, she also helped me find new glasses. She was so patient and I felt like she really gave me good advice. Dr. Vivian Le was actually the best eye exam I have had. She was patient, informative and very thorough.

I love the fact that I was able to make an appointment for today asap. I also was able to see Dr. Lee and find the right pair of frames that fits my style. I will recommend Warby Parker to family members and friends as well.

Emily is a phenomenal vision specialist.

Everyone is very welcoming and friendly. I loved how knowledgeable everyone was and how much they helped out with choosing frames that fit my face and personality!

Visited this location today, Great customer service and very friendly staff! They were all very helpful from my eye exam to getting my glasses. Great Doctor as well!

Great place super helpful staff and loved Dr Lam and how helpful she was!

Great and friendly staff and doctor. Eye exam was far exceeding any of my other exams. Informative and descriptive communication.

Avoid if you need an adjustment—go across the street instead! My wife and I stopped by this Warby Parker location to get our glasses adjusted. To our surprise, the staff refused to help us simply because we bought our glasses elsewhere. I have worn glasses for over 30 years and have never once encountered a optical shop that refused a simple adjustment based on where the glasses were purchased. It has always been a standard courtesy in the industry. Instead of helping, the staff told us to go across the street to Visionworks at Preston Towne Crossing. We took their advice, and Visionworks took care of us immediately—adjusting our glasses without hesitation, despite the fact that we didn’t buy them there. That is the kind of customer service I’ve experienced my entire life as a glasses wearer. Warby Parker’s policy (or at least this location's attitude) is incredibly disappointing and anti-customer. If you want helpful service, save yourself the trip and just go straight to Visionworks across the street.

I was provided W / exceptional customer service here at Warby Parker and i def. 💯👌 would recommend this location to all my friends and family that ask me. Jake was great in assisting me and did a great job in helping me & not only that but he also provided OUTSTANDING CUS. SER. !!! Thanks !

Everyone at this location was friendly, helpful and knowledgeable. The checkout process was great. No pressure to upsell anything.

The short-haired young woman who sold glasses yesterday was awesome! My husband is used to a particular style of wire rims, but we encouraged him to try on pairs he normally wouldn't - and ended up finding a pair of smooth grey plastic frames that look super sleek! Y'all were so nice and patient with us. Will return!

I loved shopping for eyeglasses at Warby Parker. The store at Preston Park is great: the store itself is attractive, the staff is friendly and there's absolutely no pressure to buy. Previously, I'd visited this store and told a clerk what type of eyeglass frames I was looking for. She found some for me to try on, and I snapped selfies of the ones I liked, including the name of those styles. I then went home and downloaded the app, which is great. I highly recommend doing that, because if you give permission for the app to temporarily access your camera, you can try on frames virtually. The technology for doing this has improved over time and on the Warby Parker app, it's an excellent experience. Thanks to this feature of the app, I was able to virtually try on about 25 different frames in the privacy and comfort of my own home. The app even enables you to snap pics of your favorites. The app also measures pupillary distance, but in my case, that measurement was way off. I'm not sure why. Eventually, from the virtual try-ons, I found two frames that I liked. I went back into the actual store to order them, because I wanted to try them on in person to confirm my choices. I also wanted the pupillary distance measurement done in person, which was definitely the right decision because in person, my PD was 32; the app had measured it at 59.5. I don't know how to account for the error, which could certainly simply be a mistake on my park, but since I was going in anyway to confirm the frames I wanted, it was no big deal to have them measure my PD in the store. I'd brought a copy of my current eyeglasses prescription, and within about 5 minutes, I'd placed my order. My glasses will be mailed to me at no additional charge in about 2 weeks. I loved the entire experience, and best of all, these glasses were affordable. I highly recommend shopping for eyeglasses at Warby Parker on Preston Park Colonnade.

Amazing location. The Dr and associates are amazing.

Best experience buying glasses and getting an eye exam! The staff was very helpful and patient with all my questions. The doctor is very knowledgeable and is very thorough in her eye exams! Overall 10/10 would recommend this.

Friendly, attentive, and knowledgeable staff, large selection of non-prescription sunglasses, clean, open floor plan, many styles, convenient location.

Cost efficient, convenient, friendly. This is why I keep coming back

Staff was very friendly and helpful. Mostly I had a bad experience with another eyeglass company and wanted an optometrist that could get my prescription right and not worry about being late for lunch and doing an exam in 5 mins. I found this with Vivian Le she was very professional and after 30mins she had my correct prescription and explained everything thoroughly and answered and questions I may have had. Would recommend her highly even if it’s just for the exam.

They were bery friendly! Knew the products well, helpful customer service!

The service was amazing and the exam was thorough and quick. This will be my permanent place from now on!

Astounding customer service, Emily should be considered for sainthood. She went above and beyond to help me and showed genuine care. I am a long time customer of Warby Parker and I shall remain a customer for years to come thanks to her.