Legacy West

Easy, friendly, David at Legacy West was sweet, helpful and gave his honest opinions.

Tyler provided kind customer service. All of the staff today were helpful without being pushy or hovering too much.

The customer service experience was great! Keep it going….

I came in ready to spend money. I had already found the frames I wanted, picked them up myself, and was literally holding them in my hand ready to pay. Not once did anyone offer to help me find them or walk me through the process. One associate briefly checked in, but never followed through. While I was in the store, I noticed staff consistently giving more attention to other customers.. Greeting them, helping them choose, walking them through options, while I was left to figure it all out alone. I left to run an errand and told them I’d be back. When I returned, they greeted me with “welcome back” … and then left me standing there again without offering to ring me up or finish the sale. I walked out without buying.. Not because I didn’t want the glasses, but because I couldn’t get anyone to actually help me. The lack of attention felt intentional, and I can’t ignore that race seemed to play a part.

Nice place and good selection for what i was looking for. Efficient staff. Thanks for your help.