The Shops at Lincoln Heights

Great staff, great selection, all around best value

I would definitely recommend Warby Parker Lincoln Heights. Convenient location. I went online to schedule appointment, Took me less than a minute to find a same-day appointment and book it. Quick and easy registration process. Friendly staff. The doctor was very fast, thorough and knowledgeable. Prices were very reasonable. Received a 30% discount on my first order of contacts. Overall, a great experience… I will continue my eye care at this location.

Was able to try on frames in person. Clerk was very efficient. Input my prescription and eye insurance quickly. I was out in 30 minutes.

Great location, amazing selections, clean, friendly staff. I have used Warby Parker for at least 5 years and I am always so pleased! I love that they added this location.

I knew what I wanted and staff were outstanding with making sure my order would be perfect. Loved the advice and help I received in such a cordial manner. Beautiful inventory made it tough, and I appreciate the experience. Thank you!

While I truly appreciate the convenience of scheduling and the great location, I was disappointed with our in‑office experience. The optometrist who saw my daughter did not introduce herself, so throughout the initial testing we weren’t even sure if she was the doctor or an assistant. During the exam, digital retinal imaging was performed on my 11‑year‑old daughter without any explanation, consent, or discussion of whether it was necessary for her age. This imaging was not covered by insurance, yet no option to decline was offered. Transparency is especially important when treating children, and this was not provided. At checkout, I was informed of our vision copay — which I expected — but then told the digital retinal imaging was an additional $39 out‑of‑pocket. Because the general exam was covered and the imaging was not, my card had to be run twice in separate transactions. I requested an itemized statement and was only given a basic receipt. Although we genuinely like the convenience and location, we will likely not return due to the lack of transparency around exams and consent. If the office cannot be clear about what tests are being performed, it makes it difficult to trust them with future care or eyewear purchases.

Had an amazing experience at Warby Parker Lincoln Heights. They really care about making sure you are 100% satisfied and really go above and beyond for client satisfaction. Selection is what brings me here but the service makes me a loyal return customer.

STOP!! Get over to Warby Parker pronto. You will not find a better selection of eyewear anywhere and their service is the best. I was having an issue with a pair of sunglasses that I purchased from WB. ERIC and AURI at the Saint Bernard Plaza in San Antonio were polite, professional and helped resolve the issue with smiles on their faces. Excellent customer service!!! Thank you!!

So excited to have a store in the hood!! Staff was amazing and super helpful and fun. Thank you.

Warby Parker had the best customer service I have experienced in a long time! The staff was kind and knowledgeable. I definitely recommend this store!

Affordable and great service

Amazing In-Store Experience! The store aesthetic was beautiful, and the selection of glasses was amazing. Best of all, the pricing is incredibly reasonable. I loved that the staff gave my son and me space to browse. No one made me feel weird about taking selfies to see how the frames looked. Highly recommend this location!

Warby Parker is always a great choice but this location goes above and beyond. Excellent products but even better customer service. I needed help with adjusting some older glasses and they very kindly took the time to get them right for me. Couldn’t recommend these guys at Lincoln Heights more.

Great service!! Went in for a contact exam after having purchased several glasses from Warby Parker in the past. Had a wonderful experience

The customer service here is fantastic! Dr Disapong was thorough and extremely knowledgeable during the exam and staff helped me pick out glasses that fit! I’ve already referred others to this location.

The staff and doctor were very helpful and professional. I definitely will do my annual checks at this location.

Excellent service!

Dr. Verma and the team at Warby Parker are amazing and so helpful with regards to answering all of my questions about my family eye history and issues and how to prevent issues later in life. Thank you!

The staff was very friendly and helpful. I was able to get glasses fitted correctly that I had previously bought online. I also picked out too new pairs, progressive lens and sunglasses. The selection is amazing and made it very difficult to choose! The prices are very reasonable. Very excited to have a location closer to me since I prefer in person vs. online.

The workers were so nice and took so much time to try and help me find the right style! Literally felt like they were my stylists and I was Anne Hathaway in the Princess Diaries haha. Would 10/10 come to this location again.