Southlake Town Square

.Poor Customer Service My wife and daughter were in the store for about 15 minutes before anyone spoke to them. Someone eventually acknowledged them briefly, but it was another 10 minutes before a young lady actually came over to help us. The biggest issue was the lack of acknowledgment. An employee named Carold made eye contact with us several times but never greeted us, even after finishing with his previous customer. We were left standing there until another employee finally helped us. Unfortunately, we were not the only customers experiencing this. Another woman came into the store and was greeted, but she still wasn’t helped until I spoke up and asked someone to assist her. A simple greeting and acknowledgment would have made a big difference. Customers should feel welcomed when they walk into a store, even if employees are currently helping someone else.

If I could give less than 1 star I would. I drove an hr out to this location and I called prior to visiting. While speaking to the associate over the phone and scheduling my appointment an hour & a half before coming, there was no mention of a 5-minute grace period. My appointment was given to someone else without even notifying me of this unheard of policy. This is now my second attempt at making efforts to retrieve eye glasses within a 48hr window (at two separate locations). At this point, I’m losing interest in even pursuing purchasing glasses with this brand altogether. Drove over 40mi for nothing.

The eye practitioner was very knowledgeable and friendly. The frame options were ample, and the staff was capable and a joy to be around. I highly recommend this store.

Great people, doctor answered all my questions, just a good experience.

The customer service was excellent!