Southlake Town Square

Great experience, friendly staff, etc.

.Poor Customer Service My wife and daughter were in the store for about 15 minutes before anyone spoke to them. Someone eventually acknowledged them briefly, but it was another 10 minutes before a young lady actually came over to help us. The biggest issue was the lack of acknowledgment. An employee named Carold made eye contact with us several times but never greeted us, even after finishing with his previous customer. We were left standing there until another employee finally helped us. Unfortunately, we were not the only customers experiencing this. Another woman came into the store and was greeted, but she still wasn’t helped until I spoke up and asked someone to assist her. A simple greeting and acknowledgment would have made a big difference. Customers should feel welcomed when they walk into a store, even if employees are currently helping someone else.

If I could give less than 1 star I would. I drove an hr out to this location and I called prior to visiting. While speaking to the associate over the phone and scheduling my appointment an hour & a half before coming, there was no mention of a 5-minute grace period. My appointment was given to someone else without even notifying me of this unheard of policy. This is now my second attempt at making efforts to retrieve eye glasses within a 48hr window (at two separate locations). At this point, I’m losing interest in even pursuing purchasing glasses with this brand altogether. Drove over 40mi for nothing.

The eye practitioner was very knowledgeable and friendly. The frame options were ample, and the staff was capable and a joy to be around. I highly recommend this store.

Great people, doctor answered all my questions, just a good experience.

The customer service was excellent!

Great experience at Warby Parker! Exam was thorough and efficient! Love that I can get my glasses there also and have a variety to choose from!!!

The doctor on sight was very thorough and listened to my concerns. He gave me the prescription needed and explained everything in detail. Wonderful experience

Great Service and the Staff was super nice!

Great experience! The staff was friendly, helpful, and patient, and the store was clean with a fantastic selection. My only issue was that I wasn’t aware they don’t accept cash, so having that advertised more clearly would help. Otherwise, highly recommend!

Very courteous and professional staff

I like that this store has several styles to choose from. I don’t see a lot of the same styles at other retail stores. They had exactly what I was looking for and the assistant was very helpful. They had several associates on staff. Store is clean and spacious. I left a happy customer!

Would definitely recommend coming to this location in Southlake. The associates are very attentive and professional. The two associates help me pick out the frames I wanted and help me pick what I wanted for my lenses. They work quick and the frames and lenses are very cost effective.

Always a great experience! Thank you for your help

Easy and speedy service. Prices are reasonable and the sales reps are helpful

Amazing experience. Highly recommend.

Great experience overall! From the moment I walked in, I was very well taken care of. The doctor I saw was amazing and took the time to explain every thing and the staff fixed my glasses (not from WB) and helped me pick a new pair… plus, my out of pocket cost was REASONABLE (cherry on top!)! I will definitely be going back!

Warnby Parker is the best eyewear brand ever!! Their customer service and is also the best!! I love their warranty but several years ago it was for one year. Now it’s 6 months. I’ve been a customer from day one when a friend told me about them. It’s been over 12 years. 👍👍👏👏👏 😃😃😃🤓

Really great experience purchasing glasses. I didn't do my eye exam here so just brought my prescription from another doctor. I've had to purchase glasses multiple times since I was younger and this was probably one of the easiest processes I've experienced. There's a ton of styles to choose from and it's great that many of them come in different colors that can be ordered. The checkout took maybe 15 minutes and was very straightforward. On top of that they have the best prices I've seen in a long time! They were also running a 20% off your second frame and the rep made sure I got the maximum discount using insurance and the store discount. I would highly recommend this store! Simple, easy, friendly, and got exactly what I wanted!

I was looking for a more affordable eye exam than the one I had been getting at a very large eye center in Dallas. Not only was this exam more affordable, but Dr. Nguyen seemed to have more expertise with my contact and glasses fitting/prescription. Very friendly too and answered all my questions. And there was no wait.