The bright primary palette of our custom Sebastian König mural pops against the well-lit, natural-toned interiors of our first Southlake haunt.
Meet the top-notch optometrists at Southlake Town Square
Our affiliated eye doctors combine best-in-class expertise with a relationship-driven, patient-first approach.
Dr. Quang Nguyen
Introduction
Dr. Quang Nguyen is a state-licensed optometrist who graduated from the University of the Incarnate Word Rosenberg School of Optometry in 2020. Specializing in primary care optometry, Dr. Nguyen uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Dr. Joanne Mai
Introduction
Dr. Joanne Mai graduated as Summa Cum Laude from the University of Houston College of Optometry in 2026. As a Texas native (fun fact: she earned her Bachelor of Science in Biology from the University of Texas) she is grateful to be practicing close to her hometown community. In her downtime, Dr. Mai enjoys spending time with loved ones and swimming.
Dr. Quang Nguyen is a state-licensed optometrist who graduated from the University of the Incarnate Word Rosenberg School of Optometry in 2020. Specializing in primary care optometry, Dr. Nguyen uses cutting-edge technology and clinical expertise to perform a comprehensive eye health exam—prescribing eyeglasses, fitting contact lenses, evaluating eye health, and more for patients ages 4 and up.
Comprehensive exams starting at $95
We recommend an annual exam to help evaluate your vision, examine your eye health, and screen for other health issues. Plus, it gives you an opportunity to ask an expert optometrist any eye-related questions.
A detailed image of the surface of your retina for the doctor to assess your eye health and check for conditions like macular degeneration, glaucoma, and retinal detachments (available at most locations for an additional $39)
Thankfully, no—we have newer methods for measuring intraocular pressure now.
It's best to have this information handy:
A list of any eye- or vision-related symptoms you're experiencing
An overview of your and your family's medical history
A list of medications you're taking (non-prescription medications included)
Your vision insurance information (if applicable)
Any questions you'd like to ask the eye doctor
You should also bring any corrective lenses you're currently using—glasses and contacts—and a pair of sunglasses to wear afterwards in case your eyes are dilated during your exam.
A comprehensive eye exam includes tests for visual acuity, refraction, and binocular vision, as well as a full ocular health assessment. A retinal exam may also be performed, sometimes requiring pupil dilation. Learn more about what to expect here.
We recommend getting an eye exam once a year to evaluate your vision, examine your eye health, and screen for other health issues. Other factors may influence how often you get an eye exam, including your age, whether you wear glasses or contacts, and if your medical history puts you at higher risk for eye diseases.
We're in-network with most major vision carriers, like UnitedHealthcare, Davis Vision, Superior Vision, and some VSP plans. For other plans, like EyeMed and Cigna, we often work as an out-of-network carrier. (Not all optometrists accept all insurance plans. We can only confirm your coverage details during your visit.)
Glasses and contacts prescriptions typically expire one to two years after the prescription was written. This time frame may vary depending on your state's regulations and the risk of your vision changing more quickly.
Recent Google reviews from Southlake, TX
4.8 out of 5(351 reviews)
Christina E
October 11, 2026
5 out of 5
super easy shopping experience here. Lots of racks of the glass designs in different colors so you can shop comfortably without other people needing to test frames. They do eye exams here too. Super friendly service, and quick purchasing. I'll definitely go back again!
Response from Warby Parker
October 11, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Joshua A
October 06, 2026
5 out of 5
Dr Nguyen was friendly and answered all the questions I had. Xander also helped me pick out glasses from the ones I had in mind already and no rush at all.
Response from Warby Parker
October 06, 2026
Thank you so much for sharing this review! We hope to see you again soon.
Rebecca U
October 03, 2026
5 out of 5
Nice clean store with friendly and knowledgeable associates. No high pressure sales just help with finding best option. Enjoyed experience and would recommend.
Response from Warby Parker
October 03, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Jose
September 26, 2026
5 out of 5
Doctor Quang was extremely knowledgeable, treated my 7year old with kindness, patience and respect, explaining step by step in a way she could understand what was happening and why.
Response from Warby Parker
September 26, 2026
Thank you very much for sharing this review! We are so glad you had an excellent experience.
Varun K
September 25, 2026
1 out of 5
They don’t even know they are in network or out of network
Response from Warby Parker
September 29, 2026
We are so sorry to hear about your experience, Varun. This is absolutely not the experience we aim to provide, and we would love to follow up to make things right. Please reach out to us at reviews@warbyparker.com so we can connect further.
Dallin
September 19, 2026
5 out of 5
Best customer service I have ever had at an eye glass store. She helped fit my son to the perfect glasses. We ended up with exactly what we were looking for. The price was hard to beat too. Very pleased with my experience!
Response from Warby Parker
September 25, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Teresa B
September 24, 2026
5 out of 5
Great selection and service!
Response from Warby Parker
September 24, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Greg C
September 21, 2026
5 out of 5
I had an absolute great experience here today! Everyone was friendly and professional. Same for the doctor. They helped me find out what my issue was and offered a solution. Top notch experience!!
Response from Warby Parker
September 21, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Benjamin R
September 21, 2026
5 out of 5
It took just 15 minutes to get in and out with new glasses ordered. I tried on one pair, looked in the mirror like "be honest, what's this doing to my face," and instead of lying to me, they said YES. Too big. Straight to my face. I respected it immediately.
They didn't have my size on display, but did that stop Xander and Seereth? It did NOT. Xander heard what I wanted, got this look in his eye like only a true leader can possess, and vanished into the back. Came back with the EXACT pair that I was looking for but couldn't describe.
This is not a glasses store. This is a hostage negotiation where the hostage is bad vibes and Xander and Seereth are the elite tactical unit sent to rescue me from them.
Xander and Seereth, I can now literally see a better future, and avoid the many almost- wrecks I have gotten into by not purchasing these glasses sooner.
Response from Warby Parker
September 21, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Auguy K
September 20, 2026
1 out of 5
I’ve been extremely disappointed with the quality of Warby Parker glasses. The frames keep breaking, and the lenses don’t hold up well. Almost every six months, I find myself having to replace them.
I expected much better durability and quality. After repeated issues, I’ve lost confidence in their products.
Response from Warby Parker
September 23, 2026
We are so sorry to hear about your experience, Auguy. This is absolutely not the quality we aim to provide, and we would love to follow up to make things right. Please reach out to us at reviews@warbyparker.com so we can connect further.
John
September 15, 2026
5 out of 5
Excellent service and excellent doctor
Response from Warby Parker
September 15, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Patti T
September 10, 2026
5 out of 5
Great sales help and selection. Fast and easy delivery and got the progressives I the perfect spots with their tool.
Response from Warby Parker
September 10, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Kris B
September 07, 2026
5 out of 5
I had a great first visit ! Staff is friendly and knowledgeable!
Response from Warby Parker
September 07, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Optimistic M
September 04, 2026
5 out of 5
Exceptional customer service. They'll file your insurance claim. Great selection of frames.
Response from Warby Parker
September 07, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Shannon C
September 04, 2026
5 out of 5
Everyone was extremely nice and they made me feel super comfortable. I’m a very indecisive person and the employee that was helping me did a great job with helping me pick which frames would look best.
Response from Warby Parker
September 07, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Melissa B
August 24, 2026
5 out of 5
The Southlake Town Square location’s staff is very knowledgeable and friendly. The eye exam was easy to book, the exam is thorough, they explained everything clearly and with kindness. They helped me pick out frames too once the eye exam was over. Highly recommend coming here for your eye exam and to snag some quality glasses!
Response from Warby Parker
August 24, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Jordan R
August 21, 2026
5 out of 5
Great experience, friendly staff, etc.
Response from Warby Parker
August 21, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
rendy s
August 21, 2026
1 out of 5
.Poor Customer Service
My wife and daughter were in the store for about 15 minutes before anyone spoke to them. Someone eventually acknowledged them briefly, but it was another 10 minutes before a young lady actually came over to help us.
The biggest issue was the lack of acknowledgment. An employee named Carold made eye contact with us several times but never greeted us, even after finishing with his previous customer. We were left standing there until another employee finally helped us.
Unfortunately, we were not the only customers experiencing this. Another woman came into the store and was greeted, but she still wasn’t helped until I spoke up and asked someone to assist her.
A simple greeting and acknowledgment would have made a big difference. Customers should feel welcomed when they walk into a store, even if employees are currently helping someone else.
Response from Warby Parker
August 26, 2026
We are incredibly sorry to hear about your experience, Rendy. This is not the level of service we aim to provide, and we will pass your feedback along to our team. Please reach out to us at reviews@warbyparker.com to discuss further.
Alyx F
August 15, 2026
1 out of 5
If I could give less than 1 star I would. I drove an hr out to this location and I called prior to visiting. While speaking to the associate over the phone and scheduling my appointment an hour & a half before coming, there was no mention of a 5-minute grace period. My appointment was given to someone else without even notifying me of this unheard of policy. This is now my second attempt at making efforts to retrieve eye glasses within a 48hr window (at two separate locations). At this point, I’m losing interest in even pursuing purchasing glasses with this brand altogether. Drove over 40mi for nothing.
Response from Warby Parker
August 18, 2026
We are incredibly sorry to hear about your experience, Alyx. This is not the level of service we aim to provide, and we will absolutely pass your feedback along to our team. If you would like to discuss your experience further, please reach out to us at reviews@warbyparker.com
Paul H
August 14, 2026
5 out of 5
The eye practitioner was very knowledgeable and friendly. The frame options were ample, and the staff was capable and a joy to be around. I highly recommend this store.
Response from Warby Parker
August 14, 2026
We are so happy to hear you had an excellent experience! Thank you for sharing this review.
Barbara B
August 13, 2026
5 out of 5
Great people, doctor answered all my questions, just a good experience.
Response from Warby Parker
August 13, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Frank V
August 06, 2026
5 out of 5
The customer service was excellent!
Response from Warby Parker
August 08, 2026
We are so glad you had a great experience with our team! Thank you very much for sharing this review — we hope to see you again soon!
Debbie W
August 05, 2026
5 out of 5
Great experience at Warby Parker! Exam was thorough and efficient! Love that I can get my glasses there also and have a variety to choose from!!!
Response from Warby Parker
August 05, 2026
Thank you so much for sharing this review! We are so glad you had a great experience, and we hope to see you again soon.
Vicci B
August 05, 2026
5 out of 5
The doctor on sight was very thorough and listened to my concerns. He gave me the prescription needed and explained everything in detail. Wonderful experience
Response from Warby Parker
August 05, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.
Lisa C
July 31, 2026
5 out of 5
Great Service and the Staff was super nice!
Response from Warby Parker
July 31, 2026
Thank you for sharing this review! We are so happy to hear you had a great shopping experience.