Pentagon City

I'm a long-time Warby Parker client and tried a new location, Pentagon City. I was not disappointed! The staff were friendly and very helpful, and the selection was great.

Jerius was incredibly helpful, patient and kind! The frame he suggested was an instant hit, which was relieving because I was looking for right fitting frames for so long at various different stores. Excited to try my new glasses when it arrives!! Highly recommend getting help from Jerius if you are visiting this specific Warby Parker location!!

I put off getting glasses because of how daunting of a task it seemed but working with the store manager, Dalton made it super easy. We quickly found a pair that suited the look I was going for and he was super helpful in guiding me through the process of getting my first pair of glasses!

Staff were all friendly and helpful, especially Jerius, who helped me place the order for my glasses and patiently and helpfully answered my insurance questions.

The Staff was outstanding. Everyone that worked with me was pleasant, professional and helpful. All of my questions were answered and I had a great experience. I will continue to shop for my glasses with them. Thank you for giving me a great experience with your team. I will be coming back.

Jerius did a great job helping me find a frame that fit correctly! Made process very simple!

I took off a half day of work for an appointment at Warby for a new glasses prescription, for 2:35 PM. I walked in at 2:41 PM and was told there is a 5 minute grace period between appointments and that mine had been cancelled. No prescription, no glasses, burned a half-day of leave, and paid $15 in garage parking for the pleasure. Done with Warby and I’m going back to my local optician.

This was my our first time coming to Warby Parker , from making the appointment, to our eye exam, ordering new frames it was painless , everyone was so pleasant . The gentleman in reservations was very nice making my appointments for both of us .The optometrist I had Dr. Christopher Zahora was excellent, my eye exam was great, he took his time which is important to me , I recommend him 150 percent. The young lady Zeineb is a great plus to your store , she helped me purchase my glasses , never made me feel rushed , she was kind , caring and thorough. My husband was there the day before and he had Dr. Tara Stanley , he spoke so highly about her , she was wonderful too . Ashley helped him with his frames and adjustments and I see what he meant saying she was so pleasant and sweet I meet her today and totally agree . I picked up my glasses they needed alittle adjustment , Johanna is great in what she does, she was patient with me and made sure I was satisfied with how they felt , she assured me if I needed to return no worries she’s there to help , You are so lucky to have such a great team . I also met the manager , sorry I didn’t get his name he’s very welcoming and remembered both of us , he has blonde hair I’m sure that helps . I had to return today Rosalinda greeted me and was as pleasant as can be , Zeineb recognized me and made sure everything was ok what great customer service Pentagon City employee's have, you are very lucky . I then shared with Alexis a bit of a problem I had she assured me not to worry and helped me till I was satisfied with my glasses, what a sweet young lady ,I love this store 10 stars ⭐️.

Travis , Zena and Dalton. Supreme customer service. Made me feel welcomed and helped me with all my questions.

Great customer service!!!

Staff was VERY attentive and knew their stuff. Got me what I needed quick and I was very happy with the overall experience

I’ve been a loyal customer for years, but this most recent experience has been awful. I got two pairs of glasses, a pair of sunglasses, and contacts. Something is terribly wrong because I cannot see out of one eye, my eyes cannot focus or work together and everything is blurry. The company keeps promising that my doctor will call, but I never get a call. They’ve just stopped acknowledging my calls and emails completely. It’s a great experience when everything is fine, but when they mess up making your glasses they ignore you. Never coming back to Warby Parker again.

I've visited the optometrist twice (different each time) and purchased glasses here twice. Great experience overall, convenient, professional.

Great experience with very attentive staff!

Today, December 30, 2025, I picked up another pair of prescription glasses and a sunglass clip to place over the glasses with Johanna's professional assistance. 🤓After doctor Kudos provided my eye results, I am going to do a better job protecting my eyesight. 👀 ******************************************* I had a wonderful experience with the Warby location at Pentagon City. Kudos to Dr. Zahora and Dalton. They answered all of my questions, and they made me feel comfortable. I also love my new glasses, which I will pick up once the prescription is ready.🤗😍🤗

Always very helpful when I come in to get my glasses adjusted and knowledgeable when im picking out new styles of frames!

Michelle was fantastic. She tighten my glasses. It is brand new again!!! Thank you!!

In town for work and needed to get new glasses. I stopped by the Warby Parker in Pentagon City Mall today and had probably one of the best customer service experiences I’ve ever had at any Warby Parker. Dalton (manager) and Michelle E. (WP customer rep) were so awesome. They were professional, polite, and determined to help me find a solid set of frames. Before even trying on a single pair, I told them both I wanted their honest opinions about what looked good and what didn’t — and that’s exactly what they gave me. After trying on what felt like every frame in the entire store (seriously was like 30 pairs), I ended up finding a great pair we all agreed on. Huge shout-out to both of them. If you’re a Warby Parker person, def stop by this location. 🤙🏽

Dalton was great! Made my complicated questions super easy and quick as someone still getting used to having glasses.

Great experience and an overall fantastic team! I went in for my first pair of glasses in a long time, so had to decide on frames, lens type, and basically everything. The team quickly helped me pick out a pair of frames, but aesthetically it wasn't quite right when the glasses came in (perfect choice of frames, I just needed a smaller size). They went out of their way to make sure I was happy with my pair and were eager to help me and send them back out for a replacement. A huge thank you to Jerius, who's super knowledgable and who I've had the pleasure of working with a few times now, and a really wonderful staff who truly cared that I was happy with my glasses and my experience! Thanks, everyone—I'm very grateful! Two thumbs up and ten stars! :)