Pentagon City

A conducive environment to go and get your eyes checked out as well as pick out your glasses that are very stylish. The Dr. And staff were very pleasant and made you feel comfortable. Waiting was not long. I will recommend.

It was a pleasure working with Dr Z.

Rosie was really helpful and friendly. Thanks!

Great attention Dr very nice he explained all my concern to me and I’m satisfied with their service

Dr. Zamora and Kinah were very helpful and genial in this morning’s appointment

I had such a wonderful experience at this Warby Parker location with Kinah and Alexis (Pentagon City Mall). The team was incredibly helpful, patient, and generous with their recommendations, sharing their personal favorites and thoughtful feedback as I tried on different styles. The glasses I originally had my heart set on were discontinued (mortiarty), which left me feeling a little overwhelmed and unsure of what to choose. Thankfully, the staff helped guide me through the options, and I ended up purchasing several pairs that I absolutely love, plus a pair of Rx sunglasses! The store has a fantastic selection and is clean, comfortable, and welcoming. As an added bonus, the team even took the time to clean and tighten my existing frames! Such a great shopping experience from start to finish. I really appreciated the personalized attention and kindness, and I couldn’t be happier with my purchases!

Alexis, is the best. She went over and beyond traditional customer service. I highly recommend trusting your eye glasses needs to her.

We had a great experience with Alexis. She was pleasant, professional and knowledgeable. I had difficulty with the fit of a lovely pair of glasses and she was instrumental in helping to resolve my issue. I have nothing but praises for the customer service at Pentagon City-Warby Parker!

Kaia was great!

Had a great experience with Jerius. He is very knowledgeable and gave expert recommendations with my best interests in mind. Looking forward to receiving my new glasses!

Dr. Zahora is an excellent optometrist. Kind, thorough and helpful. Provided excellent advice and a solid treatment plan. Staff is attentive and helpful.

The staff was so nice and welcoming! Especially Travis who helped me and my sister with readjusting the fit of our frames, free of charge. Super friendly and even encouraged us to bring our other pairs that need adjusting. Totally recommend!

This Warby Parker is great. The eye exam was fast, easy, and comfortable. He answered all my questions and got me setup with 2 specific prescriptions. Always choose warby!

Staff was personable, very knowledgeable about the eyewear and the Dr. explained every step.

I genuinely cannot say enough wonderful things about Adam, Kina, and Dr. Zahora at Warby Parker Pentagon City. I came in under a ridiculous time crunch before an urgent trip and needed help essentially immediately. Instead of making an already stressful situation harder, this team somehow made the impossible feel effortless. They found a way to accommodate me with a same-day appointment, and from the moment I walked in, the level of kindness, competence, and attention was extraordinary. Adam and Kina were phenomenal. They were warm, patient, incredibly knowledgeable, and seemed to anticipate what I needed before I even had to ask. Nothing felt rushed or transactional. They treated me like a person they genuinely wanted to help. And Dr. Zahora was exceptional. Thoughtful, meticulous, reassuring, and remarkably good at explaining everything without making the appointment feel clinical or impersonal. It is rare to encounter someone who combines that level of expertise with such an effortless bedside manner. The three of them functioned less like a retail and clinical team and more like some absurdly efficient eyewear dream team sent down from Mount Olympus because apparently the gods now specialize in optometry. I walked in stressed and on a deadline and walked out feeling completely taken care of. That transformation matters. Plenty of businesses can sell you glasses. Very few can take a chaotic day and make you feel calmer simply because the people helping you are exceptionally good at what they do. Adam, Kina, and Dr. Zahora deserve recognition individually and as a team. If Warby Parker is wondering what outstanding customer experience is supposed to look like, it is happening at Pentagon City with these three. Truly one of the best customer service experiences I have had anywhere. Five stars feels insufficient. Give them raises, crowns, and whatever Warby Parker’s version of a Nobel Prize is.

The staff was professional, accommodating, patient and courteous.

Many thanks to the wonderful staff members Kelle, Travis, and Alexis at Warby Parker. I was looking for somewhere in the mall to get my glasses cleaned and figured I'd try Warby Parker. Upon walking in, I was greeted with a smile by the wonderful Kelle. Her customer service and knowledge were top-tier. Travis was able to make my glasses look brand new after cleaning, and Alexis was awesome in assisting me as well. These three individuals really brightened up my day, and I will definitely be back soon. Do yourself a favor and pay them a visit!

Hopefully caught them on an off day. Went in to pick up some sunglasses and the staff was just rude and dismissive, as if I was disrupting whatever they had going on for the morning. I was not greeted, so I said hello and told them what I was looking for. They basically told me to go and look around then went to the back storeroom. When they came back out, I asked for some more information, then was told to just continue looking around the corner. No suggestions, no conversation. I can do that online, so I left. Disappointed.

All the staff were super helpful - from the doc that gave me my eye exam, the person that repaired my old Warby Parker glasses, the people that helped me pick new frames, and the person willing to figure out how to make Insurance pay for some of the cost :) I've gone to this location for a while and will keep coming back while I live in DC

Excellent experience at this location from start to finish. The time, patience, precision, and care that the staff & doctor provided to myself and my two children was phenomenal. As soon as I walked through the threshold of the door I was greeted and once asked my name, they said that they were anticipating my family’s arrival and immediately started our preliminary examinations. My children felt at ease and were able to get through their exams with ease due to the doctors wonderful bedside manner and relatable personality. I would recommend Warby Parker to everyone and specifically this location. Thank you for all that you do.