Pentagon CIty

This was my first time using Warby Parker , from making the appointment, to my eye exam, ordering new frames it was painless , everyone was so pleasant . The gentleman in reservations was very thorough and pleasant making my appointments for both of us .The optometrist I had Dr. Christopher Zahora was excellent, my eye exam was great, not rushed , I recommend him 150 percent. The young lady Zeineb is a plus to your store , she assisted me in purchasing my frame , she was very kind, caring and even though it was busy and help was needed elsewhere she concentrated on helping me and I appreciated that very much , never once did she act stressed or made me feel I needed to act quickly in picking my frame , she sure can multi task . Last bit of info I can’t forget my husband went the day before had Dr.Tara Stanley and he said she’s the best , so thanks everyone I’m the Pentagon City Warby Parker for the excellent customer service.

Travis , Zena and Dalton. Supreme customer service. Made me feel welcomed and helped me with all my questions.

Great customer service!!!

Staff was VERY attentive and knew their stuff. Got me what I needed quick and I was very happy with the overall experience

I’ve been a loyal customer for years, but this most recent experience has been awful. I got two pairs of glasses, a pair of sunglasses, and contacts. Something is terribly wrong because I cannot see out of one eye, my eyes cannot focus or work together and everything is blurry. The company keeps promising that my doctor will call, but I never get a call. They’ve just stopped acknowledging my calls and emails completely. It’s a great experience when everything is fine, but when they mess up making your glasses they ignore you. Never coming back to Warby Parker again.

I've visited the optometrist twice (different each time) and purchased glasses here twice. Great experience overall, convenient, professional.

Great experience with very attentive staff!

I had a wonderful experience with the Warby location at Pentagon City. Kudos to Dr. Zahora and Dalton. They answered all of my questions, and they made me feel comfortable. I also love my new glasses, which I will pick up once the prescription is ready.🤗😍🤗

Always very helpful when I come in to get my glasses adjusted and knowledgeable when im picking out new styles of frames!

Michelle was fantastic. She tighten my glasses. It is brand new again!!! Thank you!!

In town for work and needed to get new glasses. I stopped by the Warby Parker in Pentagon City Mall today and had probably one of the best customer service experiences I’ve ever had at any Warby Parker. Dalton (manager) and Michelle E. (WP customer rep) were so awesome. They were professional, polite, and determined to help me find a solid set of frames. Before even trying on a single pair, I told them both I wanted their honest opinions about what looked good and what didn’t — and that’s exactly what they gave me. After trying on what felt like every frame in the entire store (seriously was like 30 pairs), I ended up finding a great pair we all agreed on. Huge shout-out to both of them. If you’re a Warby Parker person, def stop by this location. 🤙🏽

Dalton was great! Made my complicated questions super easy and quick as someone still getting used to having glasses.

Great experience and an overall fantastic team! I went in for my first pair of glasses in a long time, so had to decide on frames, lens type, and basically everything. The team quickly helped me pick out a pair of frames, but aesthetically it wasn't quite right when the glasses came in (perfect choice of frames, I just needed a smaller size). They went out of their way to make sure I was happy with my pair and were eager to help me and send them back out for a replacement. A huge thank you to Jerius, who's super knowledgable and who I've had the pleasure of working with a few times now, and a really wonderful staff who truly cared that I was happy with my glasses and my experience! Thanks, everyone—I'm very grateful! Two thumbs up and ten stars! :)

Jerius id very good at his job. He adjusted 3 pair of my glasses

Well to be honest Rosie helped me the first day I came in to look for glasses. She went over all the frames sizes and which ones would be best to have the width that I needed. She also recommended which frames were already on the floor that had that size and told me she would check to see if a frame I liked would be available in that width. She was so wonderful and nice. Thanks Rosie! You are the best defenetly went with her recommendation the Santiago's.

I’ve been to many eyecare places and this is by far my favorite. Dr. Zahora is very caring perfessional, he gave me a very thorough eye exam. Jerius and Rosie were very knowledgeable and helped me pick the perfect pair of frames. Everyone is honest and forthcoming, there were no surprises, I definitely will be coming back next year.

Best glasses experience of my life. Thanks, Big J

The location was easy to find. The staff was extremely friendly, helpful, and pleasant.

Rosalinda was very rude to me. She scowled at me for speaking Spanish and even yelled that I didn't have "in network insurance" when I did. Thankfully, another employee was able to locate my insurance and help me. However, I was later asked if wanted to apologize to Rosalinda for speaking Spanish. I am a proud Mexican American and will never apologize for speaking either English or Spanish. I want to be clear. I love the designs here, and my exam with Dr. Zahora was excellent. But, no one should ever feel disrespected for their language or heritage.

👌🏽 👌🏽 👌🏽